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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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impulse29
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Joined: Jun 21, 2006
Posts: 12

PostPosted: Thu Apr 19, 2007 11:43 am    Post subject: VOIP out in Ontario Reply with quote Back to top

Just great, the sketchy service that Vonage has been calling Voip just stopped working altogether, and won't even connect to the network. Vonage has posted this on their site:
Quote:
At this time some customers may be experiencing difficulty receiving a dial tone or placing outbound calls. Our engineers are aware of this issue and working to resolve it as quickly as possible. We appreciate your patience and apologize for any inconvenience this may cause.


I am fed up with Vonage and their lack of quality. Every call I make has mad echo (and they won't admit to it). It's my mother's birthday today in Switzerland, and would have liked to congratulate her before it gets too late over there.

I'm curious if roscopco is finally having a problem with Vonage. Try defending this one.
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cope
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Joined: Dec 30, 2006
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PostPosted: Thu Apr 19, 2007 11:56 am    Post subject: Reply with quote Back to top

yes ive been down also in MTL Laval all day today... thankfully I have my Cable Provider and its IP Telephony is working perfect!
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Apr 19, 2007 5:13 pm    Post subject: Reply with quote Back to top

My phone was working 10 am, my wife called me at work. I came home around 2:30 - 3 pm and the phone was working, so I would say my phone was working during your outage.
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toolio
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Joined: Feb 22, 2007
Posts: 53

PostPosted: Thu Apr 19, 2007 6:38 pm    Post subject: Reply with quote Back to top

No problems with my 416 number today, Been making and taking calls all day.

I agree about what a poster above says about echo, though. It is becoming an increasing problem for me..now on about 20% of calls, compared with no echo at all for a couple of years. I use it in Canada and abroad (with different ATAs and different phones) and the issue is becoming more prevalent at all locations.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Apr 19, 2007 6:43 pm    Post subject: Reply with quote Back to top

I am in Ontario, but using a 506 area code. I have been having some echo problems also, but not when dialing another number in a 506 area code.
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rutter
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Joined: Feb 19, 2007
Posts: 17

PostPosted: Thu Apr 19, 2007 6:50 pm    Post subject: Reply with quote Back to top

I call my buddy frequently on his blackberry. It always has echo!!!
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impulse29
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Joined: Jun 21, 2006
Posts: 12

PostPosted: Thu Apr 19, 2007 7:48 pm    Post subject: Reply with quote Back to top

This one level 3 tech rep (I believe it was level 3) told me to try pinging the ip's that Vonage uses to connect to POTS lines. One of them was normal, but the other lagged like crazy. The one that lagged was the primary one, which might explain why most of the time I have crazy echo. I'll try contacting my ISP (Cogeco) to see if it's an ISP problem, or if the problem lies with Vonage (although I have a suspicion that they will blame each other).
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toolio
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Joined: Feb 22, 2007
Posts: 53

PostPosted: Fri Apr 20, 2007 6:01 am    Post subject: Reply with quote Back to top

My provider in Canada is also Cogeco, and I get echo from time to time. However, I use Vonage in Brazil with a much slower connection much of the time, from where the latency is understandably much greater because of distance. While I get echo there sometimes as well, i probably get less--and certainly no more--than with Cogeco So that would rule out latency as an issue in my case, I'd say.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Fri Apr 20, 2007 6:03 am    Post subject: Reply with quote Back to top

phone is down talking to tech support, softphone is working.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Fri Apr 20, 2007 6:12 am    Post subject: Reply with quote Back to top

Phone back up and running and only took 10 minutes!
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