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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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oldguy
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Joined: Jul 20, 2006
Posts: 66

PostPosted: Thu Apr 19, 2007 9:45 am    Post subject: No Vonage service today... Reply with quote Back to top

I get the voice message that my Vonage router cannot be provisioned today and when I call the execuive response team to find out why, I get a recording that these offices are closed today.

Have they locked their doors for good?

I just had a procedure done on my heart Monday and cannot be without phone service.

Am I SOL?
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Apr 19, 2007 10:01 am    Post subject: Reply with quote Back to top

Rather than calling executive response, have you tried the normal support number?

They may have shut down the executive response line due to lots of support calls being made on it. Wink

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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sheezhot
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Joined: Apr 19, 2006
Posts: 172

PostPosted: Thu Apr 19, 2007 10:02 am    Post subject: Reply with quote Back to top

Call 888-288-7434 - Vonage Tech Hotline

_______________________________________________
Who said being Beautiful automatically means you're dumb?
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Bozicfg
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Joined: Dec 18, 2006
Posts: 30

PostPosted: Thu Apr 19, 2007 10:10 am    Post subject: Problems and no service announcements.... Reply with quote Back to top

My phone is being forwarded to my cell phone, which I have it set up that way in the network is down. But there is not service annoucements. I also have it set to voicemail instantly and that isn't happening either.
I tried calling my home and it gets bumped to my cell, which call forwarding is off and when I try to answer the call, it won't let me and the phone just keep ringing......
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Apr 19, 2007 10:22 am    Post subject: Reply with quote Back to top

PS: If you have a VTech 8100, see this thread:

http://www.vonage-forum.com/ftopic19023.html

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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oldguy
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Joined: Jul 20, 2006
Posts: 66

PostPosted: Thu Apr 19, 2007 10:32 am    Post subject: Reply with quote Back to top

NateHoy wrote:
Rather than calling executive response, have you tried the normal support number?

They may have shut down the executive response line due to lots of support calls being made on it. Wink

I tried the normal support number and customer sevice. No luck there either.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Apr 19, 2007 10:36 am    Post subject: Reply with quote Back to top

You got a "the office is closed" message at 1-866-243-4357?

I'm getting a warning about high call volumes, but it's letting me into queue.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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techman
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Joined: Jul 23, 2005
Posts: 6

PostPosted: Thu Apr 19, 2007 10:39 am    Post subject: Reply with quote Back to top

My Vonage service is out today - I'm on the west coast. Last week it was out for 6 hours on Friday nite. What is happening to the service going down so often now.
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gadgetfan
Vonage Forum Junior
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Joined: Apr 25, 2005
Posts: 33

PostPosted: Thu Apr 19, 2007 10:43 am    Post subject: Reply with quote Back to top

My service has been out most of the morning in the San Diego area as well. It's been suffering intermittent outages for at least a week now, which is incredibly frustrating.

There's a service message on the Vonage dashboard, but it's the standard generic one:

Quote:
At this time some customers may be experiencing difficulty receiving a dial tone or placing outbound calls. Our engineers are aware of this issue and working to resolve it as quickly as possible. We appreciate your patience and apologize for any inconvenience this may cause.
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NateHoy
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Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Apr 19, 2007 11:04 am    Post subject: Reply with quote Back to top

Actually, the entire contents of the Service Announcements box are somewhat ironic:

Quote:

Service Announcements

Vonage continues providing you with quality, reliable phone service and world class customer service. For the latest information on the Verizon litigation please check out http://pr.vonage.com/press.cfm

At this time some customers may be experiencing difficulty receiving a dial tone or placing outbound calls. Our engineers are aware of this issue and working to resolve it as quickly as possible. We appreciate your patience and apologize for any inconvenience this may cause.


In a nutshell: Vonage continues providing you with quality, reliable phone service... except for those customers to whom we are not. Thanks and have a great day...

Thankfully for me, my line is still up and I have been completely unaffected by any Vonage outages well over a year. (scurries around looking for some wood to knock on)...

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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