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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
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Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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On Sep 30, 2016 at 00:37:45


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nctalkinghead
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Posts: 21

PostPosted: Tue Apr 17, 2007 1:40 pm    Post subject: Good news/Bad news transaction with Vonage Reply with quote Back to top

After enjoying my nearly 3-year ride with Vonage, at least until recent outages caused some grief, I decided to migrate back to AT&T landline service. That's the "bad news" in this post.

Good news: number ported in 11 days with absolutely no hassles. Today I canceled that number on my account (I still have a fax and limited line subbed until my account cycles in mid-May). I called Customer Care around 2pm EDT and completed the whole business by 2:20 pm EDT. The CSR read all of the prompts on her script to keep my service, but never blinked at all my "no" responses.

When I cancel my other two lines in early May, I will have one of the older Motorola phone adapters - the square black box without the router builtin - which I will be happy to send to a new home if one of the forum members is interested in it. It won't be free, but we'll both come away happy with our deal. And I'm not sure that it can be used with any other number, but I recall that some folks like these devices since they don't have the router.
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nicegurl
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Joined: Apr 13, 2007
Posts: 102
Location: Atlantic Beach, NY

PostPosted: Tue Apr 17, 2007 1:56 pm    Post subject: Reply with quote Back to top

Quote:
And I'm not sure that it can be used with any other number


I believe the device can be used with a different number as long as it is still active. just call customer service for that and they will assist you with regards to the new number that will be assigned to that device.

though its sad to know that you switch to at&t Cry
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melisam78
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Joined: Mar 23, 2007
Posts: 15

PostPosted: Mon Apr 23, 2007 3:44 pm    Post subject: Re: Good news/Bad news transaction with Vonage Reply with quote Back to top

nctalkinghead wrote:
And I'm not sure that it can be used with any other number


It CAN be used with another number. Whom ever you give the box to will just have to pay $29.99 to "reactivate" the box. The bad thing is, Vonage actually charges $34.95 to the credit card and credit $9.98 to the Vonage account.

I just recently "resigned" back up with Vonage with the equipment I used before. I had to disconnect my service when I moved because we had some problems getting internet. Now I have it back and I've had nothing but problems, so I dont blame you for going to at&t; however, I feel SOOOOOOOOO sorry for you when you about have a heart attack when you get your first bill. My first bill from windstream when I moved was $297 that was for Local and unlimited longdistance and all the "setup" fees. I was extremely unhappy because when I set up service I was told it was only going to be my first months service (49.99) and a $80 set up fee, and then I get a 297 bill with all these other fees. Eh? my second bill with windstream was $197 for yet again, more "setup" fees that they had to do. Sad

needless to say I lit a fire under the cable co's butt to get my wiring done. LOL and I'm back on Vonage, not without problems though, might I add. Sad
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sheezhot
Vonage Forum Master
Vonage Forum Master


Joined: Apr 19, 2006
Posts: 172

PostPosted: Mon Apr 23, 2007 5:02 pm    Post subject: Reply with quote Back to top

what has been your problem when you came back to resignup with Vonage melisam78?
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melisam78
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Joined: Mar 23, 2007
Posts: 15

PostPosted: Mon Apr 23, 2007 5:18 pm    Post subject: Reply with quote Back to top

Well, First, My service kept going in and out for about 4 days. the calls would just "drop" in the middle of a conversation. I was not having problems with my internet.
Then, this past weekend, I went several hours saturday without service, as well as several hours on a few different days last week.

Now, I'm having a problem with receiving calls from people within my area code. Sad I can receive calls from anyone that is NOT in my area code, but I can't receive calls from people within my area code. I have contacted Vonage on the issue, they have a work order in; however they said it is most likely that I will end up having to change my phone number because there is possibly just a problem with this phone number Sad
It would be a major hassle to have to do that, but I will if I need to.

I know that Vonage is going through this court thing, so I don't expect service to be perfect right now; however, after have been with them for 2 years previously, I had NO problems before.
So, I'm hoping that this recent work order is something that can be fixed, because it is important to be able to receive phone calls from people within my area code, moreso than people outside of it because of my husbands disability. I also have a family member whom is very ill in the hospital and can pass at any time, and not being able to receive word is a major hassle. Sad I keep having to call the hospital or drive down there to see what is going on. Not easy to do when working 12 hour shifts.

I am truely hoping that these issues I'm having get fixed because I love Vonage, and the service was always wonderful before!

sheezhot wrote:
what has been your problem when you came back to resignup with Vonage melisam78?
______________________________________________
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sheezhot
Vonage Forum Master
Vonage Forum Master


Joined: Apr 19, 2006
Posts: 172

PostPosted: Mon Apr 23, 2007 5:57 pm    Post subject: Reply with quote Back to top

Melisam78 I don't know what your number has to do with you not being able to receive local calls but then a Vonage rep told you it could be with the phone number that you have? Why would the rep say that? Did you tried porting out this number and ported it back to Vonage? Is yes, do not have your number changed yet unless you are sure. Try this for experiment. Call Vonage ask them to add you a Virtual number and get a virtual number for your area code (give your town & state). You could actually add a virtual number without calling Vonage but by simply logging in your web account. The reason you are to call is so you won't be charge with any fees. There would be a one time activation fee but if you call them you could ask them to waive it for you on the first time and tell them you have been having problems. I'm sure they will understand & will overlook this for first timers. If they have added it already, ask the rep what is your virtual number then ask someone-a friend perhaps to call you on that virtual number (this friend of yours should be on your local area code). See if you will be able to receive the calls in your main line (all calls from virtual number would be forwarded to your main line). If this works, keep the virtual number if it doesn't get rid of it.

As for removing virtual number, you don't need to call Vonage to have it removed should it not work, just go to your web account. On features, click on Manage Virtual Number. Click "view" then either "edit" or "remove" the said number.

remove the virtual if it doesnt work, if it does keep it it would only be $4.99/month anyway.
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melisam78
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Joined: Mar 23, 2007
Posts: 15

PostPosted: Mon Apr 23, 2007 7:05 pm    Post subject: Reply with quote Back to top

Hello again. Smile We tried the virtual number and it did not work. They did not charge me to do it. I had it for two days and no calls were being forwarded to my main line. Sad
So, that was not a fix.
They told me this morning it would be about 48 hours and they gave me a case number to call back with to check, but my friend is going to keep calling from her cell every so often to see if it goes through. Smile
eventually it will get fixed or I'll just change my number, one way or another I'll end up receiving local calls. LOL Confused

sheezhot wrote:
Melisam78 I don't know what your number has to do with you not being able to receive local calls but then a Vonage rep told you it could be with the phone number that you have? Why would the rep say that? Did you tried porting out this number and ported it back to Vonage? Is yes, do not have your number changed yet unless you are sure. Try this for experiment. Call Vonage ask them to add you a Virtual number and get a virtual number for your area code (give your town & state). You could actually add a virtual number without calling Vonage but by simply logging in your web account. The reason you are to call is so you won't be charge with any fees. There would be a one time activation fee but if you call them you could ask them to waive it for you on the first time and tell them you have been having problems. I'm sure they will understand & will overlook this for first timers. If they have added it already, ask the rep what is your virtual number then ask someone-a friend perhaps to call you on that virtual number (this friend of yours should be on your local area code). See if you will be able to receive the calls in your main line (all calls from virtual number would be forwarded to your main line). If this works, keep the virtual number if it doesn't get rid of it.

As for removing virtual number, you don't need to call Vonage to have it removed should it not work, just go to your web account. On features, click on Manage Virtual Number. Click "view" then either "edit" or "remove" the said number.

remove the virtual if it doesnt work, if it does keep it it would only be $4.99/month anyway.
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sheezhot
Vonage Forum Master
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Joined: Apr 19, 2006
Posts: 172

PostPosted: Mon Apr 23, 2007 7:26 pm    Post subject: Reply with quote Back to top

Well I'll be damned... Lol

If they say 48hrs give them a chance afterwards, get a new number if it still doesn't work ask for a 1 month free of service. Lol

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melisam78
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Joined: Mar 23, 2007
Posts: 15

PostPosted: Mon Apr 23, 2007 9:05 pm    Post subject: Reply with quote Back to top

haha!! Very Happy
you bet your sweet hide I'll ask for a month of free service. It would be a HUGE inconvinience if we have to change our number. Confused
the least they could do is give me a month of free service. LOL
the guy that I talked to said most likely I will end up having to change my number... I am hoping with lots of lucky pennies that doesn't happen. haha Rolling Eyes
sheezhot wrote:
Well I'll be damned... Lol

If they say 48hrs give them a chance afterwards, get a new number if it still doesn't work ask for a 1 month free of service. Lol

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sheezhot
Vonage Forum Master
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Joined: Apr 19, 2006
Posts: 172

PostPosted: Tue Apr 24, 2007 11:04 am    Post subject: Reply with quote Back to top

Lol

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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