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Vector
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PostPosted: Tue Apr 17, 2007 8:40 am    Post subject: Multiple Lines to 2 phone numbers Reply with quote Back to top

Hi, I am looking for some help, I currently have two Lines with Vonage, but some times the two lines are busy, what I want to accomplish is, that without getting another number, getting another line so if the other two are busy then the phone calls still get through, I don't know if I require a special hardware to accomplish this, if anyone can give me and idea of how can I enable this feature I will be very please, thank you


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nicegurl
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PostPosted: Tue Apr 17, 2007 11:20 am    Post subject: Reply with quote Back to top

ive tried this feature called network availabilty feature wherein calls that couldnt go through my line automatically forwards to my mobile number
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sheezhot
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PostPosted: Tue Apr 17, 2007 11:40 am    Post subject: Reply with quote Back to top

Network availability would be for down time or when internet is down. My suggestion would be enabling your Call Forwarding feature. If both your lines are busy forward it to your mobile or a 3rd number or better yet to your voicemail.

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Vector
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PostPosted: Tue Apr 17, 2007 12:11 pm    Post subject: Reply with quote Back to top

That sound interesting but the problem would be that everytime I have to change it forward and back, the users will camplain, I want something transparent like when you call to call center, you call to 1 number that has multiple lines so other phone calls can come in while other are busy...
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nicegurl
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PostPosted: Tue Apr 17, 2007 12:26 pm    Post subject: Reply with quote Back to top

call hunt would be the solution then. its a feature that hunts another line if the first call didnt went through.
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Vector
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PostPosted: Tue Apr 17, 2007 3:17 pm    Post subject: Reply with quote Back to top

Great, thanks,
but then
I would need a router that has more phone ports or another router to be able to add more lines???
And this extra lines I guess i have to get them activated on Vonage, tha twould mean getting more phone numbers, isn't it?????? Rolling Eyes
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nicegurl
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PostPosted: Tue Apr 17, 2007 4:11 pm    Post subject: Reply with quote Back to top

you can actually have your current router exchanged with a 4 port router so that it wouldnt cost you anything Very Happy
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sheezhot
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PostPosted: Tue Apr 17, 2007 5:01 pm    Post subject: Reply with quote Back to top

If Vonage charges you, it will only be a minimal fee especially if it's an upgrade but then again, they might just charge you $0 especially if you have been with them for more than a year. Smile

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NateHoy
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PostPosted: Tue Apr 17, 2007 5:06 pm    Post subject: Reply with quote Back to top

Before adding more Vonage lines, be sure you test your Internet connection to make sure it can handle it.

Also, the Vonage 4-port router is 4 ETHERNET ports. I have never heard of a Vonage device that can handle more than two phone lines, though of course you can put in as many Vonage devices as you like (assuming you have the Internet bandwidth to handle it).

So, you could put in a Vonage router that has two phone lines, and can take four more Vonage PAP2 devices that can each support two more phone lines. Wink

But at that point, I think I'd be getting a more robust router than the ones Vonage supplies, and putting a bunch of simpler Vonage adapters behind it, if I were you.

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Vector
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PostPosted: Wed Apr 18, 2007 8:20 am    Post subject: Reply with quote Back to top

Thank everyone for the replyes... I research and there is not a Vonage 4 phone port router, but that is fine I will get another router, and yes I have enough bandwith at the office to have this configuration, I dedicated one internet connection just for Vonage and I have noather one for regular usage.

I will try and I'll let you know how it goes.. thanks

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