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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
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Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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sanfu07
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Joined: Apr 16, 2007
Posts: 4

PostPosted: Mon Apr 16, 2007 3:20 pm    Post subject: Hey Vonage WHAT'S UP Reply with quote Back to top

I would like an offical communication from Vonage about this outage. I realize they have their plates full with the law suite,
however how about a little information?
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mjstraw
Vonage Forum Master
Vonage Forum Master


Joined: Feb 14, 2007
Posts: 187

PostPosted: Mon Apr 16, 2007 3:22 pm    Post subject: Re: Hey Vonage WHAT'S UP Reply with quote Back to top

sanfu07 wrote:
I would like an offical communication from Vonage about this outage. I realize they have their plates full with the law suite,
however how about a little information?


don't hold your breath...

Mark
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sanfu07
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Joined: Apr 16, 2007
Posts: 4

PostPosted: Tue Apr 17, 2007 7:48 am    Post subject: waiting to ex-hurl Reply with quote Back to top

He's the "offical" reply NOT!

Thank you for contacting Customer Care.

We understand from your email that you are unable to receive calls.

We had a service issue and our engineers have worked diligently to resolve the issue.
If it persists, please reply and we are glad to assist you.

We apologize for any inconvenience that may have been caused.

If you have any questions now or in the future Vonage Customer Care is eager to assist you 24 hours a day, 7 days a week. Please visit our help center at http://www.vonage.com/help.php or send us an email from our Contact Us page at http://www.vonage.com/help_contactUs.php. You can also call us Toll Free at: 1-VONAGE- HELP 1-866-243-4357.

Sincerely,

Vonage Customer Care
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mjstraw
Vonage Forum Master
Vonage Forum Master


Joined: Feb 14, 2007
Posts: 187

PostPosted: Tue Apr 17, 2007 7:58 am    Post subject: Reply with quote Back to top

Don't you just love when they do "reflective listening" in a response.

Mark
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jonrosen
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Joined: Apr 17, 2007
Posts: 1

PostPosted: Tue Apr 17, 2007 8:57 am    Post subject: Explanation from Vonage Reply with quote Back to top

Incoming calls from outside Vonage ring busy; incoming calls from Vonage work OK, outgoing calls work OK. Area code 716 from 10am to 3pm Monday April 16. Here's the response from Vonage by e-mail:

Thank you for contacting Customer Care.

We understand from your email that you are unable to receive calls.

There was a brief outage on our server end as a result we were experiencing issue with unable to receive calls. Our network engineers worked diligently and resolved the issue as soon as they could.
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missasue
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Joined: Jun 05, 2007
Posts: 5

PostPosted: Tue Jun 05, 2007 10:00 pm    Post subject: Similar problem Reply with quote Back to top

Maybe someone here has heard about these 2 issues

Issue #1, people do not know my Voip # they only know my regular home # that they have used for the last 5 years so I forward that # to my Voip. Occasionally I will notice my phones have not rang in a while, so I pick up my cell and call my house phone, it rings once and then instantly goes to a traditional busy signal (as it trys to forward to the Voip) and this happens off and on, I will try it and it will work, I will try it a few hours later and it wont. The entire time I am staring at my Voip and it definately isnt being used so there is no reason for a busy signal. This happened with my old Voip (viatalk) and I switched to Vonage thinking they would have better results....... I cant have the phone ringing busy on a business phone either....

Issue # 2 One out of every 8 times I call my Vonage line direct from another phone it has a fast busy ring for about 4 seconds and they screams an ear piercing screach and says call failed on my cell. Any ideas there?

Thanks to ANYONE who responds!

-Missa
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