Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Author Message
tdavis1198
New Forum Member
New Forum Member


Joined: Dec 21, 2005
Posts: 7

PostPosted: Sun Apr 15, 2007 3:47 pm    Post subject: Good Luck Cancelling Your Service! Reply with quote Back to top

Once you subscribe to Vonage it seems like they really want to keep you even though you want to leave. I have now been trying for the last 2 months to cancel my account but I continue to be billed for it. Even after I contact Vonage they keep insisting that I never cancelled my service. So I resort to email cancellation to billing@vonage.ca and after days and days of waiting they respond that ok, they get it I want to cancel. Then a couple of weeks later I get a voice mail asking if I want to cancel and if so to call them. Sure, and wait 6 hours for them to answer...

Its pathetic (along with their service which is why i am cancelling). Beware if you sign up! and if you want to cancel make sure you record the conversation, get the name rank and serial number of the agent and hope for the best.
View user's profile Send private message
roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sun Apr 15, 2007 5:29 pm    Post subject: Reply with quote Back to top

How long have you had Vonage? What is the reason why you want to cancel?
View user's profile Send private message
B_W_F
New Forum Member
New Forum Member


Joined: Apr 16, 2007
Posts: 1

PostPosted: Tue Apr 17, 2007 2:10 pm    Post subject: Good Luck Cancelling Your Service! Reply with quote Back to top

Thanks for the tip. I'm cancelling my Vonage this morning. I'll make sure to watch the Visa account for unauthorized Vonage grabs.

I love the "true Vonage believers" in these forum pages. "What is the reason you'd want to cancel?", spoken like a cult believer who can't understand why you'd want to leave the benevolent koolaid goodness of the Jim Jones Temple. Why would I want to leave Vonage? Dropped calls, horrible customer service, the droning voice on my phone that says "this phone cannot connect to the Vonage network" at least twice a week, "known service issues" that seem to go on and on and on, static, call display/caller ID/voice mail/other feature that seem to work or not work randomly, horrible customer service (worth mentioning twice) and a company whose technology seems to be on the verge of being pulled by the courts for infringement of someone else's patent. Yeah...can't IMAGINE why anyone would run away from Vonage!
View user's profile Send private message
roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Tue Apr 17, 2007 2:20 pm    Post subject: Reply with quote Back to top

I must be a Jim Jones believer then, I just haven't had any problems with the Vonage service.
View user's profile Send private message
nicegurl
Vonage Forum Senior
Vonage Forum Senior


Joined: Apr 13, 2007
Posts: 102
Location: Atlantic Beach, NY

PostPosted: Tue Apr 17, 2007 4:59 pm    Post subject: Reply with quote Back to top

Quote:
Its pathetic (along with their service which is why i am cancelling).


youve joined the forum dec. 21,2005..correct me if im wrong, i assumed youve been with Vonage since then.so it took you that long to realize that the service is pathetic? Rolling Eyes


piece of advise, always ask for a confirmation in every transaction that you underwent

service has been great so far!!!
View user's profile Send private message
tdavis1198
New Forum Member
New Forum Member


Joined: Dec 21, 2005
Posts: 7

PostPosted: Wed Apr 18, 2007 1:42 pm    Post subject: Reply with quote Back to top

I joined when Vonage canada first launched. The core service tended to work very well but I was interested in using features such as the simulcall etc. Initially the feature worked well (couple of years ago) but then it started behaving weirdly and i was loosing caller id and voice quality degraded. I used my Vonage number as my cell phone number hence i needed simulring. I tried again and again to call Vonage about the problem but after waiting for hours for service and their inability to solve the problem, I had to find an alternative.

Btw, as an update, after sending an email to the general manager of Vonage canada, they finally closed my account and refunded me two months of payments (I initially cancelled 2 months ago).
View user's profile Send private message
rutter
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 19, 2007
Posts: 17

PostPosted: Wed Apr 18, 2007 9:28 pm    Post subject: Reply with quote Back to top

I had a problem calling out on my line yesterday a.m. I called customer service and after 10 min of holding got a rep who turned me over to their technical rep who sorted out the problem. All within about 15 min. I've had a few poor connections, no dropped calls and overall I'm satisfied. Especially since my old phone cost $60+ a month and now I pay $20. My Rogers cell phone has lousier call quality and drops calls more frequently. I remember years ago when the landlines were pretty crappy as well but over the last decade the landlines have gotten so good we measure all voice technologies against them and they are tough to beat. Voip is going to have issues as long as the providers can't control datapacket movement over the net. I'll gladly take a few crappy calls a month for the great reduction in costs.
View user's profile Send private message
roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Apr 19, 2007 5:26 pm    Post subject: Reply with quote Back to top

People complain about call quality with Vonage, but with the cell phone they can get crappy calls and can't receive calls in certain places, but don't mind dishing out the money for cell service, they have no choice they are locked in long term contracts with their provider. Once the contract is over if they want to switch then end up getting in another long term contract or buy the phone with a shorter contract. Then there is the number porting issue with the cell phone. Supposed to be easy to do, but once again it is easy, as but you need a new phone because a Rogers phone won't work on Ma Bell's and vice versa.
View user's profile Send private message
nicegurl
Vonage Forum Senior
Vonage Forum Senior


Joined: Apr 13, 2007
Posts: 102
Location: Atlantic Beach, NY

PostPosted: Thu Apr 19, 2007 7:19 pm    Post subject: Reply with quote Back to top

its just sometimes people get frustrated either from poor audio to poor customer service and forget that over all Vonage is not that bad..

its a Voip service..everyday not only Vonage but other Voip providers are trying to give better if not the best phone service in terms of quality plus we're definitely cutting cost from phone bills both mobile phones and landlines..i guess its not too much to cut them slack.
View user's profile Send private message
mwmcclure
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 07, 2005
Posts: 80
Location: Greenville, SC

PostPosted: Thu Apr 19, 2007 8:44 pm    Post subject: Reply with quote Back to top

You know I have heard these wild and winding stories about cancellation in the past and as such was concerned when I had to cancel myself.

I had two lines plus the softphone service. I was shutting down an apartment in another town and no longer needed my primary line while the softphone was fabulous, I just didn't use it enough to justify the cost.

I called Vonage and had to wait all of five minutes for the rep. to come on the line. She killed my softphone in 60 seconds but said the line I wanted to cancel was my primary and she'd have to switch the line I wanted with the line I didn't from a primary/secondary stand-point on the account. It took three days for the gurus on the back-end to make that happen and the line was turned off.

I have not been billed for anything but the one remaining line since. It was no better and no worse than dealing with any other utility in my opinion and on the whole, much more problem-free than I have seen reported here. I wish everyone had my experience but I suspect those that do don't continue to read this forum and those that don't feel compelled to warn others.

I have been very happy with Vonage for nearly four years.

_________________
Happily using Vonage since May 2003...
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New oliviagw11
New Today 7
Yesterday 10
Total 99033

Who Is On Site
Visitors 113
Members 0
Total 113


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.83
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.72 Seconds and 469 Pages In The Last 60 Seconds
The Vonage VoIP Forum