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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
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Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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tdavis1198
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Joined: Dec 21, 2005
Posts: 7

PostPosted: Sun Apr 15, 2007 3:47 pm    Post subject: Good Luck Cancelling Your Service! Reply with quote Back to top

Once you subscribe to Vonage it seems like they really want to keep you even though you want to leave. I have now been trying for the last 2 months to cancel my account but I continue to be billed for it. Even after I contact Vonage they keep insisting that I never cancelled my service. So I resort to email cancellation to billing@vonage.ca and after days and days of waiting they respond that ok, they get it I want to cancel. Then a couple of weeks later I get a voice mail asking if I want to cancel and if so to call them. Sure, and wait 6 hours for them to answer...

Its pathetic (along with their service which is why i am cancelling). Beware if you sign up! and if you want to cancel make sure you record the conversation, get the name rank and serial number of the agent and hope for the best.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sun Apr 15, 2007 5:29 pm    Post subject: Reply with quote Back to top

How long have you had Vonage? What is the reason why you want to cancel?
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B_W_F
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Joined: Apr 16, 2007
Posts: 1

PostPosted: Tue Apr 17, 2007 2:10 pm    Post subject: Good Luck Cancelling Your Service! Reply with quote Back to top

Thanks for the tip. I'm cancelling my Vonage this morning. I'll make sure to watch the Visa account for unauthorized Vonage grabs.

I love the "true Vonage believers" in these forum pages. "What is the reason you'd want to cancel?", spoken like a cult believer who can't understand why you'd want to leave the benevolent koolaid goodness of the Jim Jones Temple. Why would I want to leave Vonage? Dropped calls, horrible customer service, the droning voice on my phone that says "this phone cannot connect to the Vonage network" at least twice a week, "known service issues" that seem to go on and on and on, static, call display/caller ID/voice mail/other feature that seem to work or not work randomly, horrible customer service (worth mentioning twice) and a company whose technology seems to be on the verge of being pulled by the courts for infringement of someone else's patent. Yeah...can't IMAGINE why anyone would run away from Vonage!
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Tue Apr 17, 2007 2:20 pm    Post subject: Reply with quote Back to top

I must be a Jim Jones believer then, I just haven't had any problems with the Vonage service.
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nicegurl
Vonage Forum Senior
Vonage Forum Senior


Joined: Apr 13, 2007
Posts: 102
Location: Atlantic Beach, NY

PostPosted: Tue Apr 17, 2007 4:59 pm    Post subject: Reply with quote Back to top

Quote:
Its pathetic (along with their service which is why i am cancelling).


youve joined the forum dec. 21,2005..correct me if im wrong, i assumed youve been with Vonage since then.so it took you that long to realize that the service is pathetic? Rolling Eyes


piece of advise, always ask for a confirmation in every transaction that you underwent

service has been great so far!!!
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tdavis1198
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Joined: Dec 21, 2005
Posts: 7

PostPosted: Wed Apr 18, 2007 1:42 pm    Post subject: Reply with quote Back to top

I joined when Vonage canada first launched. The core service tended to work very well but I was interested in using features such as the simulcall etc. Initially the feature worked well (couple of years ago) but then it started behaving weirdly and i was loosing caller id and voice quality degraded. I used my Vonage number as my cell phone number hence i needed simulring. I tried again and again to call Vonage about the problem but after waiting for hours for service and their inability to solve the problem, I had to find an alternative.

Btw, as an update, after sending an email to the general manager of Vonage canada, they finally closed my account and refunded me two months of payments (I initially cancelled 2 months ago).
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rutter
Vonage Forum Associate
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Joined: Feb 19, 2007
Posts: 17

PostPosted: Wed Apr 18, 2007 9:28 pm    Post subject: Reply with quote Back to top

I had a problem calling out on my line yesterday a.m. I called customer service and after 10 min of holding got a rep who turned me over to their technical rep who sorted out the problem. All within about 15 min. I've had a few poor connections, no dropped calls and overall I'm satisfied. Especially since my old phone cost $60+ a month and now I pay $20. My Rogers cell phone has lousier call quality and drops calls more frequently. I remember years ago when the landlines were pretty crappy as well but over the last decade the landlines have gotten so good we measure all voice technologies against them and they are tough to beat. Voip is going to have issues as long as the providers can't control datapacket movement over the net. I'll gladly take a few crappy calls a month for the great reduction in costs.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Apr 19, 2007 5:26 pm    Post subject: Reply with quote Back to top

People complain about call quality with Vonage, but with the cell phone they can get crappy calls and can't receive calls in certain places, but don't mind dishing out the money for cell service, they have no choice they are locked in long term contracts with their provider. Once the contract is over if they want to switch then end up getting in another long term contract or buy the phone with a shorter contract. Then there is the number porting issue with the cell phone. Supposed to be easy to do, but once again it is easy, as but you need a new phone because a Rogers phone won't work on Ma Bell's and vice versa.
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nicegurl
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Vonage Forum Senior


Joined: Apr 13, 2007
Posts: 102
Location: Atlantic Beach, NY

PostPosted: Thu Apr 19, 2007 7:19 pm    Post subject: Reply with quote Back to top

its just sometimes people get frustrated either from poor audio to poor customer service and forget that over all Vonage is not that bad..

its a Voip service..everyday not only Vonage but other Voip providers are trying to give better if not the best phone service in terms of quality plus we're definitely cutting cost from phone bills both mobile phones and landlines..i guess its not too much to cut them slack.
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mwmcclure
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 07, 2005
Posts: 80
Location: Greenville, SC

PostPosted: Thu Apr 19, 2007 8:44 pm    Post subject: Reply with quote Back to top

You know I have heard these wild and winding stories about cancellation in the past and as such was concerned when I had to cancel myself.

I had two lines plus the softphone service. I was shutting down an apartment in another town and no longer needed my primary line while the softphone was fabulous, I just didn't use it enough to justify the cost.

I called Vonage and had to wait all of five minutes for the rep. to come on the line. She killed my softphone in 60 seconds but said the line I wanted to cancel was my primary and she'd have to switch the line I wanted with the line I didn't from a primary/secondary stand-point on the account. It took three days for the gurus on the back-end to make that happen and the line was turned off.

I have not been billed for anything but the one remaining line since. It was no better and no worse than dealing with any other utility in my opinion and on the whole, much more problem-free than I have seen reported here. I wish everyone had my experience but I suspect those that do don't continue to read this forum and those that don't feel compelled to warn others.

I have been very happy with Vonage for nearly four years.

_________________
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