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shadowduck
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Joined: Apr 11, 2007
Posts: 2

PostPosted: Wed Apr 11, 2007 3:34 pm    Post subject: Incoming Calls- Busy signal- non-Vonage network calls only Reply with quote Back to top

Subject line says its call. When a non-Vonage customer calls me my Vonage line rings busy. There is no chance to go to voicemail or anything. Vonage customers can call me fine, and I can make outgoing calls as well. I have tried resetting my adapter and called Vonage about this problem. Any other suggestions?!

Thanks!


1. Location: North Carolina
2. Your ISP name and type: Roadrunner/Cable
3. Upload and download speeds: 6Mbps/384
4. Modem make and model: Toshiba old thing
5. Type of Vonage adapter: RT31P2
6. Setup of Network ie Modem---->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc
8. Voip Test Results:


Speed test statistics
---------------------
Download speed: 4916568 bps
Upload speed: 324112 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 73 ms
Average download pause: 2 ms
Minimum round trip time to server: 23 ms
Average round trip time to server: 84 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.1 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.9
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KlownKilla
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New Forum Member


Joined: Feb 14, 2007
Posts: 4

PostPosted: Wed Apr 11, 2007 3:40 pm    Post subject: Reply with quote Back to top

Same problem here in South Carolina,, No Incoming calls,, I have done the same,, reset, called CS. Still nothing. Way to go Vonage!!!
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shadowduck
New Forum Member
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Joined: Apr 11, 2007
Posts: 2

PostPosted: Wed Apr 11, 2007 4:49 pm    Post subject: Back working... Reply with quote Back to top

As for 5:49PM, incoming calls work agian.
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pdgraham
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2005
Posts: 19

PostPosted: Thu Apr 12, 2007 10:25 am    Post subject: Reply with quote Back to top

I've been having a lot of false busy signal on outgoing calls. I've been double checking the busy signals by immediately calling the same number on my cell phone and getting right through.

It's like Vonage suddenly has less capacity to handle incoming and outgoing traffic.
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