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PostPosted: Wed Apr 11, 2007 12:17 am    Post subject: Problems Home Wiring with D-Link VTA VR Reply with quote Back to top


Anyone have problems with the D-Link phone adapter and their home wiring. When I used my old Lynksys RTP300 I was able to plug phones in wall jacks throughout the house.and use the phones. I replaced the RTP300 because there was too much hissing, but now when I use the D-Link VTA VR, I just get busy signals when phones are plugged into wall jacks. I've been on the phone with Vonage for 4 hours and they can't figure it out.
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PostPosted: Wed Apr 11, 2007 12:37 am    Post subject: Reply with quote Back to top

when you plug the phones into the VTA they work fine? weird.
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PostPosted: Wed Apr 11, 2007 7:21 am    Post subject: Reply with quote Back to top

Do you get busy signals when calling IN or when calling OUT?

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PostPosted: Wed Apr 11, 2007 12:08 pm    Post subject: Reply with quote Back to top

It is very strange - an outside caller gets put right through to my voicemail when they call me and I get the busy/off the hook noise when I pick up a phone receiver to make a call. But if I plug the phones directly into the VTA they work fine and I get a normal dial tone. After 5 or so hours, one of the Vonage technicians said it must be a problem with my home wiring -even though I said the RPT300 worked fine on the home wiring(except for the loud hissing), so I switched back to the RTP300, asked the technician to adjust the settings on their server, and then tested the phones in the other rooms - and had no busy signals -just the normal dial tone when I picked up the receivers. At the end of it all, the next and last Vonage technician I talked to said the VTA may be more sensitive than the RPT300 to problems with home wiring. So I'm waiting now for someone to check out our wiring. If they can't figure it out I'll have to decide between sound quality (VTA) or home wiring (RPT300).
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PostPosted: Wed Apr 11, 2007 12:32 pm    Post subject: Reply with quote Back to top

I suspect you have a minor/partial short in your home wiring between tip and ring (usually green and red on old 4-conductor cable).

It lets enough current flow that the vta thinks a phone is off-hook, but not enough for the rtp300 to think so. But with the rtp300, the short ends up being in parallel with the off-hook phone and creates the static.

Depending on the topology of your home wiring (home runs, daisy chain, or a combination) it should be a straightforward process to identify/isolate the problem.

Probably within a junction block or jack, but I've also seen staples put in too hard that eventually cause a problem. Could be a bad plug on a line cord on a phone instrument. Lots of things :-)

Be sure to let us know what it turns out to be.

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PostPosted: Wed Apr 11, 2007 1:20 pm    Post subject: vonage routers.... Reply with quote Back to top

is it possible 2 change the sip server address in the Vonage routers???? coz when am able 2 change it in the pap2 n cisco 186???
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PostPosted: Wed Apr 11, 2007 9:03 pm    Post subject: Reply with quote Back to top

mjstraw - thanks. I'll post when I learn what the problem is.
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PostPosted: Wed Apr 11, 2007 10:12 pm    Post subject: Reply with quote Back to top

Link -

Give this a try. Without your Vonage line plugged into the wall jack, plug a regular telephone into one of the jacks. Do you hear ANYTHING at all? If you do, then there is voltage on the line. This is a bad thing for a Vonage adapter, and it probably means you haven't disconnected your lines from the telephone company properly, or that you have some voltage being introduced from somewhere else.

The next tests require a multimeter.

To test for voltage in more detail, set your multimeter to DC and test across the GREEN and RED lines (or the two middle strips in the RJ11 socket, if your multimeter leads are thin enough to reach them). If you get any voltage whatsoever, then you should not connect your Vonage device to this line until you figure out what is supplying this voltage. A standard telephone line supplies 48 Volts.

OK, so let's assume you know your home lines are "cold" (no voltage coming in to them). With the Vonage adapter still disconnected from the lines, try the following:

1. Try a continuity/resistance test with one lead from the multimeter on the end of the RED wire and the other lead on the end of the GREEN wire. If you don't want to open the wall jack up, you can make a test lead for this by cutting a phone patch cable in half and stripping the ends of the red and green wires. Save the other half of the patch cable for test #2.

You should get 0 conductivity / 100% resistance. Any conductivity means you have a short circuit somewhere in the lines. This could be interpreted by some adapters as an "off hook" condition (the adapter thinks that a phone is off the hook somewhere).


2. Go to the wall plug that you are connecting the phone to and short the RED and GREEN wires together. You can short the red and green wires by taking the other half of the phone patch cable you cut in step 1 and splicing the red and green wires together, then plugging this into your wall socket. Then go to the jack you were plugging your Vonage adapter into and perform the same continuity test.

You should get very close to 100% conductivity / little to no resistance (if your multimeter beeps to indicate continuity, it will beep now). A small amount of resistance is expected, but it should be low. If you get a good bit of resistance, that means you have some frayed or corroded (or chewed) wiring somewhere.

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PostPosted: Thu Apr 12, 2007 5:31 pm    Post subject: Reply with quote Back to top

check to be siure the Dmarc is disconnected, if its not then that is why you are not being seen by the network. and that would also explain the hissing and the busy signals. the current on the line will short the device and then you are sol
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PostPosted: Thu Apr 12, 2007 8:07 pm    Post subject: Reply with quote Back to top

Link, do you have 1 Vonage line on the D-link or two? If it's two, are both plugged into the house wiring?

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