Voip can not be a critical service (atleast not yet) since it is still maturing and not a reliable service because it relies on many entities that don't have a defined SLA among themselves.
Voip is a luxury, as Skype, Yahoo Chat, Hotmail, and many other services out there on the net ... If your business/life of loved ones depend on communication, I would have a backup copper or cell line.
Anything out there on the net can not be seen reliable... it is a luxury until clear SLAs are defined from point to point.
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