can't log into web account

Posts: 50 · Full Forum Member Joined: Apr 06, 2005 Posts: 50

Any reason for the difficulties in logging into an existing account? It's been very hit or miss the last couple of days. In the past 2 years I haven't has as much trouble as I have experienced in the last 4 days. Phone still working 100% with no problems, but I can't manage my account features without logging in, so this is a pain.

Posts: 18 · Vonage Forum Associate Joined: Mar 11, 2007 Posts: 18

The web account will be sporadically down until 6AM EST during maintenance...

Posts: 208 · Posted: Tue Apr 10, 2007 1:37 am Post subject:

how do you know? i dont see that information anywhere.

Posts: 50 · Full Forum Member Joined: Apr 06, 2005 Posts: 50

and what are the times... .8 PM pacific to 6 AM eastern? or what? Just saying sporadically down until 6 AM Eastern does not help plan. does it go down at 5 PM eastern?

Posts: 172 · Vonage Forum Master Joined: Apr 19, 2006 Posts: 172

I didnt had any problems logging in yesterday and today. Smile

Posts: 50 · Full Forum Member Joined: Apr 06, 2005 Posts: 50

I could log in this morning but only get to parts of my account ... such as I could get to features, referrals, voicemail, but not to the call history. "Call Activity information is temporarily unavailable. This information should be available shortly. We apologize for any inconvenience and thank you for your patience." At least that is a better message than the message the last few days saying my user id / password isn't found, and not even allowing a "reset" if indeed I had forgotten the credentials. (which I hadn't) BTW, voice mail called from the Vonage phone line itself is "busy" more often than not this morning, so had to listen via the web.

Maybe this verizon stuff is causing a lot of fast churning and I can hope things return to normal soon. Service has been great and I'm generally very happy. BTW, I just made another referral who hopefully can get signed up during the court's stay.

Posts: 91 · Vonage Forum Senior Joined: Nov 26, 2004 Posts: 91

Lucky you.... my phone is out. Called Vonage - turns out network issues...

I'm in Canada - is this a North America issue?

Posts: 448 · Posted: Tue Apr 10, 2007 2:58 pm Post subject:

I can't even get Vonage.com home page to come up now, and several incoming calls have hit the cell (network availability number) although we can call outbound without any problems.

Posts: 62 · Full Forum Member Joined: Mar 04, 2006 Posts: 62

When I have log in, the dashboard says that call activity information is unavailable. The activity and billing tabs don't work either. It has been like that all day for me.

Posts: 71 · Posted: Wed Apr 11, 2007 6:51 pm Post subject:

i think it has nothin' to do with the verizon litigation.. Vonage peepz are just probably doin' some maintenance.. try loggin' in again guyz, was able to log-in a few hours ago.. Cool