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atlbrent
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Joined: Apr 06, 2007
Posts: 4

PostPosted: Fri Apr 06, 2007 7:45 pm    Post subject: Service went down - Unable to connect to network - Atlanta Reply with quote Back to top

North Atlanta, GA
Comcast Cable 8mb down/384 up
PAP2 device
PAP2-->Linksys WRT54G-->Motorola Surfboard
Voip results

My Results
Download 8,956,208 bps
Upload 366,280 bps
QOS 85%
RTT 40 ms
MaxPause 100 ms

Everything was fine earlier, got a few strange "no one there" calls and then service went down. I was getting " can't connect to the network" earlier. Suddenly, it started working again.

Vonage really needs an outage page since the tech support holds times are 20+ minutes and this is 2007 people.

Being the geek I am, I found info on how to log onto the Vonage box using the webpage. I checked the status and it seemed to be connected and provisioned even though I had no dial tone. I went through rebooting everything, connecting directly to the modem, and all the other normal isolation tests to make sure it was nothing on my side (former tech support guy if you couldn't tell).

Vonage people that read this post:
Get a network status page or something similar. That way, you can save us all grief and yourself some money since we will not have to call support.
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atlbrent
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Joined: Apr 06, 2007
Posts: 4

PostPosted: Fri Apr 06, 2007 7:48 pm    Post subject: Reply with quote Back to top

Nevermind...it is down again Sad

Getting an indian sounding guy saying "This telephone cannot register to the Vonage network"

I just made a call while writing my first ppost and now this? weird stuff.

Provisioning status on the webpage shows 'Provisioned' without error. This is fun!!!
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DucatiGT
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 14, 2007
Posts: 10

PostPosted: Fri Apr 06, 2007 7:49 pm    Post subject: Down since approx. 1h in Abq, NM Reply with quote Back to top

My Uniden was connected, but i had to powercycle it due to cable contraints an hour ago;).
Since then, i'm disconnected. Power-LED is blinking 4 times, no dial tone.
Just a couple of mins ago, i was connected for a few seconds, but it's down again.

At least, forwarding to my cellphone works....
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Cajunnanci
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New Forum Member


Joined: Oct 06, 2006
Posts: 9
Location: Katy, Texas

PostPosted: Fri Apr 06, 2007 9:32 pm    Post subject: Reply with quote Back to top

Doing the same thing in Texas... Evil or Very Mad

Log on to the web page:

Service Announcements

At this time some customers are experiencing intermittent issues making and receiving calls. This also may affect calling features such as Call forwarding, Voicemail, etc. Our engineers are aware of the issue and are working towards resolving it as soon as possible.

Thank you for your patience in this matter and we apologize for any inconvenience this may cause.
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techman
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Joined: Jul 23, 2005
Posts: 6

PostPosted: Fri Apr 06, 2007 10:10 pm    Post subject: Reply with quote Back to top

Both of my Vonage phones have been down for at least two hours. I wonder if this has to do with their supposed workaround for the Verizon patents. Best solution would be a buyout by Verizon. I am going to call my local PSTN phone company on Monday morning I cant take this type of outage.
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atyoursos
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Joined: Jul 07, 2005
Posts: 7

PostPosted: Fri Apr 06, 2007 11:45 pm    Post subject: Service Down in Rockford, IL Reply with quote Back to top

My service has been down now, for the past 2.5 hours, as well. I have a grim feeling this has to do with the current Verizon ****. I run a home based business, and rely HEAVILY on my phone service. I hate to think of it, but I will have to come up with a back up plan to Vonage, as I cannot afford to miss a day of service. Call quality is of utmost importance, but I have to say, I'm also hooked on all the features. Anyone know of the "next best" in this arena? I've never had any other Voip provider, and never planned to have to switch. Their service was a little rocky at first, but they've come such a long way, and I've had zero outage or call issues for such a long time now. I've been a loyal customer for a few years now. This deeply saddens me.... Evil or Very Mad
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