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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
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foxythecat
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PostPosted: Fri Apr 06, 2007 2:28 pm    Post subject: Hardwired for years...stopped working suddenly Reply with quote Back to top

I have been hardwired for about 4 years and this past week my phones have stopped working. The Vonage adapter is working fine and I am definitely disconnected from telco. I am afraid that my house has a short in it. Any advice?
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PostPosted: Fri Apr 06, 2007 7:37 pm    Post subject: Reply with quote Back to top

What happens when you plug the Vonage adapter into the wall? Does the phone light stay on solid, go out, or flash? Are you sure that there isn't a phone plugged in somewhere that's off hook?

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foxythecat
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PostPosted: Fri Apr 06, 2007 10:14 pm    Post subject: Reply with quote Back to top

The light on the adapter stays steady green. I unplugged all phones and dish network receivers. When I plug into the wall to check I will get a faint dial tone, followed by a slightly louder "off the hook" beep. I have tried to dial when I get a dial tone, but it will not let me. It is definitely something in my home wiring, not the Vonage adapter.
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PostPosted: Sat Apr 07, 2007 9:12 am    Post subject: Reply with quote Back to top

The steady light indicates that you do not have a short or an off hook condition. When you check by plugging it in, where is the phone that you're using to check? Plugged in to another jack? If so, what happens if you plug it into a different jack? Can you try moving the jack into which the Vonage unit is plugged?

Your symptoms suggest an open circuit, which would be caused by a broken wire or by a loose connection. One thing to do first would be to open the jacks that you're using for your test and give the wiring a close visual inspection. Look for breaks and loose screws. Also check the cords that you're using to connect the test phone and Vonage box to the wall jacks.

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thebeaz2
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PostPosted: Thu Jul 12, 2007 1:21 pm    Post subject: Reply with quote Back to top

Steve,

I'm having a similar problem to foxycat. My hard wiring has worked for years. However, a few months ago we stopped receiving calls and I realized there were disconected signals on all of my phones. I have four phones and a Dish Network Receiver all using the internal wiring in my house. BTW, I found it very interesting that foxycat also has a Dish Network Receiver; may be more than just a coincidence that we are having a similar problem.

The difference in our problems is when I plug the Vonage router into the wall jack, my phone 1 light flashes and a phone connected to another phone jack just has a disconnected signal. I've pulled a wire from the Vonage adapter to another jack in another room and it still flashes. You mentioned this could indicate a short. It seams highly unlikely that I would have a short or bad connection all of the sudden at two different wall jacks. Can a short at any jack in the house cause the light to flash?

What is the "off the hook" condition you referred to in other posts? Could this be my problem? None of my other phones nor the Dish Network receiver are plugged into the wall jacks throughout my house at this point. I'm trying to get one jack working and then I'll plug all phones and receiver back in. That said, I don't really see that I would have an "off the hook" condition but I may not have a complete understanding of what could cause this condition.


FYI, in my troubleshooting endeavors to date I have used multiple phone cables and multiple phones so I don't think my problem is related to either of those.

Any suggestions on things I could try next? Thanks in advance for your help.
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PostPosted: Thu Jul 12, 2007 8:02 pm    Post subject: Reply with quote Back to top

thebeaz2 wrote:
The difference in our problems is when I plug the Vonage router into the wall jack, my phone 1 light flashes and a phone connected to another phone jack just has a disconnected signal. I've pulled a wire from the Vonage adapter to another jack in another room and it still flashes. You mentioned this could indicate a short. It seams highly unlikely that I would have a short or bad connection all of the sudden at two different wall jacks. Can a short at any jack in the house cause the light to flash?


Absolutely yes. All the jacks are wired in parallel, so if you have a short across the line anywhere, either in a jack box or in a cable somewhere, all of the phone jacks will appear to be shorted.

Quote:
What is the "off the hook" condition you referred to in other posts? Could this be my problem? None of my other phones nor the Dish Network receiver are plugged into the wall jacks throughout my house at this point. I'm trying to get one jack working and then I'll plug all phones and receiver back in. That said, I don't really see that I would have an "off the hook" condition but I may not have a complete understanding of what could cause this condition.


An "off hook" condition simply means that a phone is plugged into the wiring and its receiver is off the hook. That is, the phone is not hung up. This causes the phone light on the adapter to flash as a signal that a call is in progress. A wiring short gives the same symptoms because an "off hook" telephone presents a near short across the line. You absolutely did the right thing to unplug all your phones and such. That eliminates them as the source of the problem.

Since you're still getting the flash, now you need to figure out what has happened with the wiring. Unfortunately, this can be very tedious. I had a similar situation in my own house. After we'd lived here for 10 years, we suddenly had a short in the phone wiring. After a lot of searching, I discovered that one of the cables inside the wall had been pulled a bit too tight where it entered the jack box. The house settled a bit over the years, causing the wire to chafe where it rounded the sharp edge of the box. After awhile the insulation was gone, and there we were.

The first step is to double check that everything is unplugged from the jacks. Then triple check that you're not connected to a land line. (Sometimes someone disconnects from land lines by pulling a plug in an outside box, and someone else comes along and plugs it back in!) Once you've done that, start opening jack boxes. Do a careful visual inspection, looking for dirt, corrosion, or anything else that could cause the short.

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CK
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PostPosted: Sat Jul 14, 2007 10:43 pm    Post subject: Hard wire problems Reply with quote Back to top

Help. can't figure this out. worked for "years" and all of the sudden now getting tons of static noise . Have two Vonage lines coming out of PAP2. One goes to blue/white the other goes to orange/white.

lights are steady on both lines.

can dial out or in on both lines but noise is incredibly bad.

If i unplug one line static goes away. i have checked, rechecked, repunched wires on the block.

anyone have thoughts. nothing else is plugged in through out the house. On occasion, if i pick up line there is no static then soon as dial..static.

thanks in advance for any advice
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PostPosted: Sun Jul 15, 2007 2:06 pm    Post subject: Reply with quote Back to top

In terms of making the noise go away, does it matter which of the lines from the PAP2 you unplug from the house wiring? With one unplugged, do both line work well, with one using the house wiring and the other plugged directly into the PAP2?

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PostPosted: Sun Jul 15, 2007 10:56 pm    Post subject: Reply with quote Back to top

If I unplug one line then the other one sounds great. doesn't matter which line is in or out. if only one.. life is good. as soon as two .. terrible noise.
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PostPosted: Mon Jul 16, 2007 7:00 pm    Post subject: Reply with quote Back to top

With one unplugged, do both lines work well, with one using the house wiring and the other plugged directly into the PAP2?

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