Contingecy plans - what if vonage goes down bad?

Posts: 16 · Vonage Forum Associate Joined: Mar 25, 2007 Posts: 16

beesknee I just ported my business number back out of Vonage to a cell phone. Not the ideal situation but I no longer have an office in the exchange the number came from. Everything went well but Vonage dragged it's feet as much as possible and took the full 10 business days to do it.

The kind of nice thing was that it ported over at night so there was no problem of lost calls and even though I was getting calls on the cell phone my vonage account was still active and caller id showed my business number when calling out. With Vonage you have to call and cancel the service or this will keep happening but it's an option you may want to keep available.

Posts: 71 · Posted: Thu Apr 12, 2007 5:33 pm Post subject:

Come on guys, vonage would not sink as fast as the blink of an eye, Cool

.. and so does your vonage phones, Smile

..

Posts: 16 · Vonage Forum Associate Joined: Mar 25, 2007 Posts: 16

Bellatrix I agree it won't sink that fast but in the last 6 weeks I've had 3 major phone outages, not ISP related outages but Vonage related outages, during which I lost business because the number did not forward to the network availability number in the account.

Its been even worse in the last 2 weeks with 3 other outages that at least forwarded to the network availability number.

In the last three weeks Vonage should have been doing everything humanly and inhumanly possible to keep customers ESPECIALLY business customers. I couldn't afford to keep my number with them any longer. I still have my home & secondary business lines with Vonage but my main line has to be up 100% of the time and that didn't happen with Vonage.

Posts: 16 · Vonage Forum Associate Joined: Mar 25, 2007 Posts: 16

Wow and speak of the devil all three of my lines are saying "this phone can not register with the vonage network" AGAIN!

Posts: 29 · Vonage Forum Junior Joined: Aug 18, 2005 Posts: 29

Yep... My fax line is completely down, no LED or anything. "The number you have dialed is temporarily unavailable." Somethings cooking......

Posts: 13 · Vonage Forum Associate Joined: Mar 01, 2005 Posts: 13

My only line went down about 30min ago in Leominster, Mass.

Posts: 1 · New Forum Member Joined: Apr 13, 2007 Posts: 1

lolz

Posts: 102 · Posted: Fri Apr 13, 2007 2:47 pm Post subject:

guys im wondering for those vonage customers who has verizon for their internet....what kind of problems have they encountered with vonage service

Posts: 25 · Vonage Forum Junior Joined: Dec 29, 2005 Posts: 25

sheezhot wrote:

Here's how:
Call forwarding thru Vonage Phone

Enable: Press *72
Disable: *73

Smile

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Who said being Beautiful automatically means you're dumb?

Well I just read that for the first time and tried it, and I got the recorded message about entering the number, pressing #, got a confirmation, etc., then tried calling my Vonage line from another phone, and it doesn't transfer. I waited 5 minutes too, still the same.

Is this another useful but secret Vonage feature like the 800 number on V-Access that was a secret until someone published it here in the forum, then Vonage pulled the plug on it?

Posts: 172 · Vonage Forum Master Joined: Apr 19, 2006 Posts: 172

Well a lot of Vonage customers here including myself...was able to have call forwarding work using those codes.

Give it some time, if still it doesn't work call Tech Support 888-288-7434 (tier1) so they could do it for you if you are having trouble accessing your account online.

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Who said being Beautiful automatically means you're dumb?