8. Issue you are experiencing - Echoing, dropped calls, and overall bad call quality.
9. Run this Voip Test - Like an idiot, I ran this test when I first got here and i musta done it one too many times. I did download MyVoIPSpeed and continually have gotten around 40-50 QOS. The biggest thing that's out of wack is my average jitter. It's somewhere between 13 and 35ms but hangs somewhere around 27ms.
It seems that Vonage has gotten worse over the years, to the point now it really seems like a waste of my money. I love the service, it's just almost to the point that it's unusable. Any suggestions? I'm willing to buy new equipment if I have to....
You should be able to run the forum test again after 24 hours. In the meanwhile, you can run a test at www.testyourvoip.com . Please post the detailed results here. Also, try plugging your adapter directly into the modem. Does that improve things?
MOS Analysis From You TO Boston MOS analysis chart Media Quality MOS 3.9 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.58 53.5% Latency 0.09 8.7% Packet Discards 0.41 37.8% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 315 ms Packet Discards 2.7% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 200 ms Max: 380 ms Burst Loss Jitter Min: 0 ms Avg: 12 ms Max: 974 ms Signaling Quality Post-Dial Delay 62 ms Call Setup Time 93 ms Media Delay 203 ms
MOS Analysis FROM Boston To You MOS analysis chart Media Quality MOS 3.8 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.58 49.7% Latency 0.10 8.3% Packet Discards 0.49 41.8% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 315 ms Packet Discards 2.5% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 80 ms Max: 280 ms Burst Loss Jitter Min: 4 ms Avg: 6 ms Max: 245 ms Signaling Quality Post-Pickup Delay 117 ms Call Setup Time 122 ms Media Delay 151 ms
Your packet discards are high in both directions- high enough to explain poor quality calls. Overall, your jitter and delay numbers are too high. Try plugging your computer directly into the modem and repeating the test. Any better?
Did you try plugging the Vonage adapter directly into the modem? What results?
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