Been having the same symptoms as shelby_jes and ijourneaux - (Green Bay 920). I've had to call back people with my cell phone to talk with them. Incoming Vonage calls nobody is there. Then my cell phone will ring shortly after cause it's setup to be used when the Vonage service isn't working right. But nobody there as a result by then.
I run a home business (Computer Repairs & Solutions) so this isn't good. Thanks for the posters that are calling tech support and finding out more detailed information. This is about the same time 2-3 weeks ago that this happened as well.
My Service was restored here in the UK at at 10.30pm GMT UK time last night. I called Vonage today and they told me that 'Proxy S' was affected by service outage, and my line was on that proxy. My parents Vonage line was OK and never failed at all, they must be on a different proxy.
_________________ Be Broadband 8mb DOWN 1.3mb UP ---------------------------------------------- Linksys WAG354G Router Motorola VT2142 Vonage Router. Linksys NSLU2 Network Storage.
I am down in South Florida. I am unable to log in to my web account. My phones are working. I called Vonage and was told that they are aware of the problem and that the engineers are working to correct it. I was not given an expected time for the problem to be corrected.
Ditto. Web site was OK, but it took 5 minutes to log in. Then clicked over to billing and the log in page came up again. Duh. This time it was faster, only 4 minutes to log in.
Good customer service might be a banner explaining difficulty in logging in. Would keep customers from assuming the worst.
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