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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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patrick207
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Joined: Apr 01, 2007
Posts: 3

PostPosted: Tue Apr 03, 2007 2:16 pm    Post subject: Seeking Mailing Address for Vonaga Canada Reply with quote Back to top

Can someone provide me with an actual bricks & mortar mailing address for Vonage Canada?

Thank you.
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Cat815
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Joined: Jan 26, 2008
Posts: 2

PostPosted: Fri Jan 25, 2008 11:30 pm    Post subject: No address Reply with quote Back to top

I just spoke with a supervisor at Vonage's call center. Believe it or not, this company has no bricks and mortor address. They operate solely off of the internet and telephone, according the the call center supervisor. What company has no mailing address? Can anyone say totally ridiculous????

While I'm on my soapbox, I went to Vonage's website to register a complaint. I clicked on the "Contact Us" link. I tried numerous topics to email them about. Every single one I tried came back with an auto-reply stating they had not received the email, because the address I was emailing to does not accept emails. So, bascially, you can't contact them via the internet. Not only can they not provide quality service, but apparently they can't seem to hire IT people who know how to set up a web site with valid links. That, or my guess is, they would be so inundated with bad reviews, they figure the best way to deal with unhappy customers is to make it impossible to contact the company.

I will say, Vonage has the worst quality customer service and phone service of any carrier I've ever had the misfortune to deal with. The quality of the phone calls is dismal at best. It was like talking to someone with a bad cell phone connection, or they sounded like someone who'd had their voice electronically altered. Carrying on a conversation was next to impossible. This was with a high speed cable connection. We cancelled the service, and Vonage refused to release the phone number we've maintained for the last seven (7) years, but they sure didn't mind grabbing up that number when we signed up with them. My advice to anyone looking into signing up with Vonage is...RUN ...RUN FAR AND FAST. I currently have digital phone service with Roadrunner and have had the best service ever. Go with your cable company for Voip, stay far away from Vonage!!!
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sat Jan 26, 2008 12:50 pm    Post subject: Reply with quote Back to top

I have had Vonage over a year and no complaints. I don't call CS very often. Maybe if you had posted your issue here before maybe someone could have helped solve your issue.

Enjoy paying the high price of cable Voip.
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