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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
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their
configuration
guides,
...

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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage V-Phone & SoftPhone
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mcquicker
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Posts: 16

PostPosted: Mon Apr 02, 2007 11:34 am    Post subject: Why charge for a SoftPhone? Reply with quote Back to top

Considering the money that Vonage is charging for unlimited plan, I wonder why is it necessary for the company to charge clients if they want to use a softphone.

Softphones should be included in the package since, or at least, make it possible to use the service with some of the many softphones in the market, not necessarily those sold by Vonage.

I would think that most people who sign up with Vonage work with their PC all day long, as I do.

Selling a softphone *feature* seems to me over greedy on the part of the company.

Any comments or observations?

PeterB
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Pepperoni
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Joined: Mar 17, 2005
Posts: 164
Location: Ann Arbor, Michigan

PostPosted: Tue Apr 03, 2007 5:31 am    Post subject: Reply with quote Back to top

You are welcome to use any free softphone service that you like. Vonage is not one of those. Peer-to-peer software is out there from numerous sources. If you want to call a land line, however, even the free services charge either by the minute, or a flat rate fee for connectivity. These fees pay for interconnection with the normal telephone services and for use of telephone switching services, as well as Federal fees and tariffs.

I do not believe that there are any totally free Voip providers for calls connecting to normal wired systems. (You may find hardware for connecting your PC to the Public phone system directly, however)

You may like to try Skype for either their unlimited yearly plan or their basic plan ($10 minimum last time I looked) with low fee minutes of use. Calls between Skype members using Voip are still free. (peer-to-peer) There are dozens of similar services (too many to list) but Skype stands alone in providing quality software tailored to handhelds and devices that most services cannot match.

Greed means taking more than your share or taking something-for-nothing at someone else's expense. Vonage provides a service, pays its employees and expects to be compensated for its efforts.

You are free to walk any time you find a better deal.

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mcquicker
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PostPosted: Tue Apr 03, 2007 7:57 am    Post subject: Reply with quote Back to top

Except that I'm already paying to call "landlines" via Vonage. Right?

I don't really think Vonage is getting charge anything else when I make calls through my PC.

So, yes, if I have to pay extra to make a call through my PC, I think it is unreasonable and greedy.

And yes, I'll be looking for a better deal. When I find it, you'll be the first to know.
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galion
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PostPosted: Tue Apr 03, 2007 9:28 am    Post subject: Reply with quote Back to top

Quote:
I don't really think Vonage is getting charge anything else when I make calls through my PC.

Actually they are, if you are using your softphone in addition to a phone adapter. If you only use softphone then the V-Phone may be a solution for you. But once you add multiple adapters, then that means extra charges for Vonage.

Quote:
So, yes, if I have to pay extra to make a call through my PC, I think it is unreasonable and greedy.

A company must at least make a profit to stay in business. Most Voip services, Vonage included, do not seem to be pushing the upper end to pull more than a stay in business situation. Want greedy? Try the old regulated POTS systems.

Quote:
And yes, I'll be looking for a better deal. When I find it, you'll be the first to know.

I'm not sure you'll find one. If you find something that is similar you will be missing something, I'm sure. But, I'll be watching for you to check back in. It will be interesting.

_________________
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mcquicker
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PostPosted: Tue Apr 03, 2007 10:01 am    Post subject: Reply with quote Back to top

But I already have a softphone, except that Vonage blocks it, and although I'm paying for service, I can't place a call from my PC with my softphone.

And frankly, I don't know what adapters you're talking about because no other adapter is needed. V-phone is just one more way to squeeze the client, which is fine, if the client allows it.

I won't.

I also love the way you so flippantly ask a Vonage customer (me) to "if you don't like it, you can walk."

I'm sure your supervisors will love to hear how you are so non-chalant about a customer base they've taken exceptional trouble to build.

This is a forum for the exchange of ideas, that I'm sure Vonage looks at in order to improve/change/alter their way of doing business. Cause in the end, we're the ones paying for your salaries.
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galion
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PostPosted: Tue Apr 03, 2007 12:13 pm    Post subject: Reply with quote Back to top

I'm sorry. I guess you mistook something I typed. I don't work for Vonage. I do want to help. I just want to explain why I don't think you'll find what I think you are asking about. Maybe I misunderstood you. By adapter I meant something like a PAP2 which I use to connect standard phones to my router. I cannot take a softphone software or the V-phone and use them on the same number because that constitutes another connection. It would cause Vonage to pay for that additional connection. I really do hope you find what you are looking for. If you do, you will have a great situation. I'm probably not understanding you. Sad

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Vonage Voip Enabled August 3, 2005
Roadrunner Cable Modem (Motorola)
Linksys PAP2-VD connected to a Linksys WRT54G
The days of thousands of pounds of copper wires hanging on poles are coming to an end.
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Tue Apr 03, 2007 12:55 pm    Post subject: Reply with quote Back to top

You are working under the premise that Vonage would not incur any additional costs if they were to allow customers to use SoftPhones in place of adapters.

This is simply not true. If I could easily use a SoftPhone in place of my Vonage adapter I could provide free long distance calling to all of my friends and family on a single unlimited line. This is something that is currently more difficult for the average user to accomplish.

That is why the SoftPhone option has a limited number of minutes. It is also why the V-Phone, which is essentially a SoftPhone doesn't, because the physical token can only reside in one place at a time.

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noct
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PostPosted: Tue Apr 03, 2007 1:30 pm    Post subject: Reply with quote Back to top

I suggest you look into Vonage Talk, I've seen it shipped with some HP machines on their website.

It basically allows you to call any other Vonage customer for free, or you can also call other people using Vonage Talk.

You cannot, however, call anyone on the landline telephone system.

Let us clarify the forum here: none of us here work for Vonage, we're simply customers helping customers. Maybe for ego, maybe for morals, or conscience, whatever. I get no money in my pocket whether or not you're a customer of theirs.

As for your Softphone question, I've used it and actually discontinued use after a few months. I found that I was only using it really to call home, and even though I'm using Vonage at home, it's in-network and didn't count towards the 100 minutes.

So, I am using Vonage Talk and it works great, even with Vista on my machine.

Again, the downside is I can't call anyone on a landline, but I did manage to get a bunch of my buddies that I talk to frequently to get it and we're all using it now.

It's a little annoying, sure, to talk to your computer, but the annoyance is worth saving 9.99/mo plus taxes.

It's your call. You could go with Skype, but as was mentioned, you lose a lot of the features.
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roscopco
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PostPosted: Tue Apr 03, 2007 7:00 pm    Post subject: vonage talk or softphone Reply with quote Back to top

I read on the Vonage UK forum regarding Vonage Talk, I couldn't find a download link anywhere. I called tech support and I was informed that I need to purchase a V-phone or softphone. I was offered a 2 month free trial and no hook up fees for softphone so I took the offer.

Is there a difference between Vonage talk and softphone? I only plan on calling home (vonage user) while travelling, can this be done on Vonage talk? Where do I get the free software for Vonage Talk if it is different from Softphone? My softphone software is the X-Pro and it is fantastic!
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galion
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PostPosted: Wed Apr 04, 2007 5:09 am    Post subject: Reply with quote Back to top

Software is free at Vonage Talk. Smile It works great for a free way to call inside Vonage if you do not want to purchase another Vonage account. I call home during my day at work. It is great! Of course you can't call a landline without another account, but for me I don't mind. Thanks Vonage! This is great! Smile

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The days of thousands of pounds of copper wires hanging on poles are coming to an end.
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