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Eugene
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Joined: Jun 08, 2003
Posts: 17

PostPosted: Fri Jul 18, 2003 10:48 pm    Post subject: Reply with quote Back to top

Oh wow I'm in exacxtly the same position. YEs I too have earthlink and an RCA. Well I'm not sure what do thouhg. I mean I can call earthlink and tell them that i need a new modem but theyll prob jus say no. How do I convince them?
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PostPosted: Sat Jul 19, 2003 4:16 am    Post subject: Reply with quote Back to top

It was extremely difficult to get a modem replacement with a non RCA modem. I had to explain to both Earthlink and Time Warener that I was sure it was a modem problem, but how do I really prove it when I can't get any other modem to test it? Time Warner also does NOT allow customers to purchase their own modem, which is what I wanted to do.

Time Warner is in charge of distributing the modem, so you will have to talk with Time Warner to arrange a swap, rather than Earthlink. After numerous calls to Tech support, I finally convinced a rep that it really was the modem, and that there must be something that could be done to get a non-RCA modem. By the way, others have had this problem too, as you may have seen in the dlsreports forum thread. Anyways, the rep arranged for a technician from a differenent service area (about 20 miles away) to come to my home and swap the modem and test. I had also left an e-mail with my local Time Warner office, and I received a reply saying that they would make a special attempt to find and hold a non-RCA modem for me to pick up. Since the guy was already coming to my home, I didn't need to do that, but you may be able to.

I urged both Earthlink and Time Warner to make a note of this incompatibility, so I hope they have it in their notes so you won't have any problems.

Good luck!
Eugene
Vonage Forum Associate
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Joined: Jun 08, 2003
Posts: 17

PostPosted: Thu Jul 31, 2003 12:58 am    Post subject: Follow-Up Reply with quote Back to top

Just in case anyone is interested, all of my problems have been solved. How? Port forwarding? Cable Modem? No. New ATA. Apparently my line 1 port ceased to function and Vonage sent me a new one and everything is dandy. For now...

Eugene
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PostPosted: Thu Sep 04, 2003 4:22 pm    Post subject: RCA Cablemodems are a piece of CRAP! Reply with quote Back to top

I had an RCA 245, Linksys BEFSR81, Linksys WRT54g and a couple of computers all connected.

The problem was dropped outbound audio all the time and always when a computer tried to access the internet. I had tried all their tricks for port forwarding and I had even set the QOS on the router. I finally went out and purchased the Motorola MOT-SB5100 and all my problems were solved.

RCA Cable Modems are CRAP!
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