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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Review: My First Day With Vonage, Excellent!
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Vonage Customer Review: One month with Vonage, and...
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Flattop
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Vonage Forum Junior


Joined: Feb 14, 2007
Posts: 28

PostPosted: Tue Apr 17, 2007 3:45 pm    Post subject: Reply with quote Back to top

Super! No, I am not a new Vonage customer. I have been with Vonage a little more than a year. I am wondering why there is such a hassle to get the VT2542. Again, I am glad that things worked out for you!
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dhuston
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Full Forum Member


Joined: Mar 21, 2006
Posts: 41
Location: Massachusetts

PostPosted: Tue Apr 17, 2007 3:51 pm    Post subject: Reply with quote Back to top

WOW. All I did was call the 800-VONAGE and followed the prompts for customer service. I gave them my account number and asked if I could upgrade/change and the rep said sure. They sent the new one out, but made it clear I needed to return the old one, and I was up and running in 4 days. They even added the new device to my account, so all I did was plug it in and I got my dial tone on my phone number. I have been a customer with two devices (1 of which I purchased from Best Buy) and two lines for two years. I just checked my billing tab and all charges are still "0". I guess I just got lucky..... wow did I get lucky!
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sheezhot
Vonage Forum Master
Vonage Forum Master


Joined: Apr 19, 2006
Posts: 172

PostPosted: Tue Apr 17, 2007 4:12 pm    Post subject: Reply with quote Back to top

They opted to do the "Exchange Device" for you. You should send the device right away so you won't be charged for the device being sent to you. If I am not mistaken, if they don't get the device (old one) after 14days from the day you called you will be charged for the new one (on your credit card of course). If you send the old one and they received it within 14days, then the new device they sent you will be sort of FREE or be tagged as a replacement for the old one. Smile

Am I making sense? lol

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dhuston
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Joined: Mar 21, 2006
Posts: 41
Location: Massachusetts

PostPosted: Tue Apr 17, 2007 4:21 pm    Post subject: Reply with quote Back to top

That is exactly what happened.
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snorris
New Forum Member
New Forum Member


Joined: Apr 17, 2007
Posts: 5

PostPosted: Tue Apr 17, 2007 4:21 pm    Post subject: Reply with quote Back to top

I paid the Vonage advertised price and will receive my new device in 2-3 days. She said nothing about an exchange. I'm just glad i fnally got someone willing to help me. I got worried when the Vonage support rep directed me to EBay to purchase my replacement equipment. Nonetheless, I got it resolved. Thank you for pointing me in the right direction.
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sheezhot
Vonage Forum Master
Vonage Forum Master


Joined: Apr 19, 2006
Posts: 172

PostPosted: Tue Apr 17, 2007 4:34 pm    Post subject: Reply with quote Back to top

Just a caution, do not buy devices on Ebay that was used before by customers coz you could buy a device that belongs to an account with pending or outstanding balance. If you get a device with outstanding acct chances are you won't get to use the device.

However used devices are cheaper so ask for the MAC Id or serial number first, call their previous phone provider and check the status of the device, if no bad history then go purchase the device. Purchase it only after doing some check so not to waste your money. Just a friendly advise.

As for paying the actual cost of the device and not getting it thru "device exchange" it is okay since you had it delivered for 2-3 days. That's faster than the "exchange" which would take more or less 5days (standard shipping). Also, with buying a new one, if the current one you have is still functioning, you could still use that one should you plan to have another device you could use on a different location. Smile

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