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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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bionicman
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Joined: Oct 22, 2004
Posts: 4

PostPosted: Fri Nov 05, 2004 6:17 pm    Post subject: help... bad quality Reply with quote Back to top

First, let me say that i am new to networking, and do not know a lot about them.

Here is my setup:

Internet---->Linksys 3T31P2---->Linksys WRT54GS---->2 computers

the quality of my phone is not that good, it reminds me of a cell phone call. so i did some research on this forum, and found some info that said to forward ports 5060-5062 UDP & 10000-20000 UDP. I did this to both of my routers, but nothing seem to have changed with the quality of my Vonage phone. any suggestions? again, please make your response simple because i am new to networking.

Thank You!
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bionicman
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Joined: Oct 22, 2004
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PostPosted: Wed Nov 10, 2004 9:11 am    Post subject: Reply with quote Back to top

anyone? any other suggestions i can try?

Thank You!
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cbarger
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Joined: Jul 22, 2004
Posts: 14
Location: Raleigh, NC

PostPosted: Wed Nov 10, 2004 9:21 pm    Post subject: Reply with quote Back to top

Have you tried calling Customer service? My quality was also not up to par, and I asked to see if I had the latest firmware version, I didn't. I was 2 or 3 versions behind. The new versions cleared up my echo problem and I think the sound quality is also better.
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cbarger
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Joined: Jul 22, 2004
Posts: 14
Location: Raleigh, NC

PostPosted: Wed Nov 10, 2004 9:23 pm    Post subject: Reply with quote Back to top

By the way, here is my version information:

Software Version: VT20_01.2.d4
Bootrom Version: VT20_01.2.d4
Hardware Version: Model: VT1000 Revision: 0 BSP: 1.2/0
Config File Version: 1099734916772/1002281006
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TheMole
Vonage Forum Junior
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Joined: Nov 11, 2004
Posts: 28
Location: NJ

PostPosted: Fri Nov 12, 2004 3:36 pm    Post subject: bionicman if you still have poor quality point your browser Reply with quote Back to top

To the following site.

http://www.pingplotter.com Follow the link in the upper middle of the page to 'download ping plotter'. Install this program. It will show you the latency and data loss on your network. Your quality issues are tied directly into the "health" of your network your Voip is running through.

If for example your ISP is Comcast and they are having dataloss issues then your Voip calling will be choppy. If they are having latency then your voice will be heard by the amount of latency on the network. Give your ISP a holla and inquire if there is any packetloss on your network. They can run a simple test to determine if this is the case.


Mole

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You Just Don't Know Who I Am, But I Know Everything About You!
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venusfan
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Joined: Nov 18, 2004
Posts: 20

PostPosted: Thu Nov 18, 2004 3:49 pm    Post subject: Reply with quote Back to top

I have the same exact hookup in my house however with no issues. It just may not be your router hookup and maybe your isp.
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