Shaw High speed to Extreme-I

Posts: 1 · New Forum Member Joined: Mar 19, 2007 Posts: 1

Well, I have been having some problems with vonage on shaw (Edmonton). At first it was other people cutting out (me not hearing them as their voice would be “choppy”, but they can still hear me). Last three weeks about 1/3rd of calls would be people not hearing me. With VOIP speed test I was getting jitter at about 3-5ms (more on the 3 side) and d/l speed near 4.5Mbps, u/l about 450kbps and QOS rating of around 85% (never below 75%). Anyways, I switched today to shaw xtreme-I…getting d/l 3.5Mbps, u/l varies from 300-900kpbs and QOS is tanking at like 34%. (What is happening????)

Took me 2 customer service reps and 2 techs until I got someone who knew something about QOS enhancement. The techs response was to just go to xtreme-I and not do the QOS….hummm, me thinks not the right choice!

Nope, I don’t have telus in my area for ADSL.

Anyways, my experiences as a FYI. Comments?

Posts: 1320 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1320

What is your set up and post your Voip speed test results here. Also if you have a wireless connection run your voip test from a connected computer.

Posts: 11 · Vonage Forum Associate Joined: Jun 10, 2006 Posts: 11

Did Shaw have you switch your cable modem when you switched to Extreme? Which one are you using?

Cheers!

Posts: 13 · Posted: Tue Apr 03, 2007 12:08 am Post subject:

Make sure the Shaw modem is rebooted after switching service level.

While you're at it, power down the router/Vonage box too.

Then one at a time power everything up again starting with the Shaw modem working to the Vonage box. Allow 30 seconds or so for each box to acquire it's address before moving to the next device.

I tried the QOS for a few months with no noticeable difference.
You'll read many similar remarks to that effect if you look.

I'm on Extreme now and have a router that prioritizes VOIP traffic. This would only be a issue though if you have a lot of other network activity during your calls.