Well, I have been having some problems with Vonage on shaw (Edmonton). At first it was other people cutting out (me not hearing them as their voice would be “choppy”, but they can still hear me). Last three weeks about 1/3rd of calls would be people not hearing me. With Voip speed test I was getting jitter at about 3-5ms (more on the 3 side) and d/l speed near 4.5Mbps, u/l about 450kbps and QOS rating of around 85% (never below 75%). Anyways, I switched today to shaw xtreme-I…getting d/l 3.5Mbps, u/l varies from 300-900kpbs and QOS is tanking at like 34%. (What is happening????)
Took me 2 customer service reps and 2 techs until I got someone who knew something about QOS enhancement. The techs response was to just go to xtreme-I and not do the QOS….hummm, me thinks not the right choice!
Make sure the Shaw modem is rebooted after switching service level.
While you're at it, power down the router/Vonage box too.
Then one at a time power everything up again starting with the Shaw modem working to the Vonage box. Allow 30 seconds or so for each box to acquire it's address before moving to the next device.
I tried the QOS for a few months with no noticeable difference. You'll read many similar remarks to that effect if you look.
I'm on Extreme now and have a router that prioritizes Voip traffic. This would only be a issue though if you have a lot of other network activity during your calls.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New FlagmaHog New Today 0 Yesterday 18 Total 63398 Who Is On Site Visitors 85 Members 0 Total 85
1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.45 Seconds and 416 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 0
Yesterday 18
Total 63398
Who Is On Site
Visitors 85
Members 0
Total 85
0.00