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tplink Posted:
Im trying to add
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peterlee Posted:
Had a call from a
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rio
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HildBeft Posted:
You can recollect
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and open the
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massrman Posted:
The devices are
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massrman Posted:
Hi these are most
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Has anyone setup a
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Mahood
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Joined: Mar 27, 2007
Posts: 8

PostPosted: Tue Mar 27, 2007 9:26 pm    Post subject: D-Link VTA-VR, Lights Blink, No Dial-Tone Reply with quote Back to top

The power light blinks in sets of three. The Internet light blinks rapidly. No phone lights. No dial tone. After one hour I reset all devices by powering down for 30 seconds. Another hour and no change. No dial-tone.

Any suggestions?

My details:

Location: Portland, OR
Internet Provider: Comcast Cable
Connection Speed: 8Mb down, 1Mb up
Modem & Router: Touchstone Telephony Modem, D-Link DGS-2205 Router
Vonage Adapter: D-Link VTA-VR
Setup: Cable>Modem>Router>PC and >Vonage Adapter>Phone


Speed test statistics
---------------------
Download speed: 4778544 bps
Upload speed: 665776 bps
Quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum download pause: 58 ms
Average download pause: 7 ms
Minimum round trip time to server: 109 ms
Average round trip time to server: 197 ms

Voip test statistics
--------------------
Jitter: you --> server: 17.0 ms
Jitter: server --> you: 9.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 11
Estimated MOS score: 3.8
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Mar 27, 2007 9:58 pm    Post subject: Reply with quote Back to top

Your test results look fine.

Three blinks indicates that the unit is trying to get its configuration from Vonage. Apparently it isn't succeeding. Has the setup ever worked?

Is the unit registered with Vonage? If you bought it directly from Vonage, it should be, but mistakes do happen. Check your account web page to be sure.

_________________
Steve Gray
Orlando, FL
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Mahood
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Joined: Mar 27, 2007
Posts: 8

PostPosted: Tue Mar 27, 2007 10:14 pm    Post subject: Reply with quote Back to top

I bought the unit from a retail store and gave the MAC# over the phone when setting up my account. It could be that this number was heard incorrectly. I checked my account and I can't find any hardware information.

When I make calls using my pre-existing phone line it shows up in my history on the website. When I pick up the Vonage connected phone I hear a voice that says "Telephone line is (not... or up)" then nothing.
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mjstraw
Vonage Forum Master
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Joined: Feb 14, 2007
Posts: 187

PostPosted: Wed Mar 28, 2007 7:38 am    Post subject: Reply with quote Back to top

Log on to the website, select "add-ons" then "move a number". It should show [what it thinks is] the mac address of your adapter.

Mark
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Mahood
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Joined: Mar 27, 2007
Posts: 8

PostPosted: Wed Mar 28, 2007 11:26 am    Post subject: Reply with quote Back to top

I had hoped that it was as easy as an incorrect MAC address, but no luck. The MAC address is correct. I have tried going straight from my modem to the unit in order to bypass any possible router problems, but no change. It is still trying to get info from Vonage (3 blinks).
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Mahood
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Posts: 8

PostPosted: Wed Mar 28, 2007 3:37 pm    Post subject: Reply with quote Back to top

As suggested by a phone representative, I powered down all devices for three minutes and then brought them back up one at a time. The phone connected and I received a dial tone. However, my internet connection to my PC was down. I repeated the power down reset process and now I'm having the same problem with my Vonage adapter, and my PC connection is back up.

I'll try the process again.
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mjstraw
Vonage Forum Master
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Joined: Feb 14, 2007
Posts: 187

PostPosted: Wed Mar 28, 2007 4:54 pm    Post subject: Reply with quote Back to top

sounds like your PC and the VTA are trying to use the same IP address.

Are they both getting their addresses from your router via DHCP? Or is one (or both) of them using hard-coded addresses?

Mark
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Mahood
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Joined: Mar 27, 2007
Posts: 8

PostPosted: Wed Mar 28, 2007 6:38 pm    Post subject: Reply with quote Back to top

Thanks for the help mjstraw.

I'm an advanced user for most things, although I have little experience with network details, other than setting up port forwarding for torrent use with my old DSL line. The IP conflict sounds reasonable. How do I test/change the assigned IPs? My router is plug&play so I assume it selected the internal IPs.

Feel free to post a link that'll school me in setting up IP addresses if it's more than a quick fix.

Also: I'm using Windows XP.
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mjstraw
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Joined: Feb 14, 2007
Posts: 187

PostPosted: Wed Mar 28, 2007 7:32 pm    Post subject: Reply with quote Back to top

Do you have anything else beside your PC and the VTA connected to the router?

Do an IPCONFIG/ALL on your PC (in a command prompt window) and see if it's IP address is hard-coded or if it was assigned by the DHCP server in the router.

I'm thinking you might have given the PC a static address in order to do the port forwarding and now the router is giving out the same address to your VTA

Mark
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Mahood
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Joined: Mar 27, 2007
Posts: 8

PostPosted: Wed Mar 28, 2007 8:17 pm    Post subject: Reply with quote Back to top

I only have the PC and the VTA connected to the router.

I'm not sure what I'm looking for on the IPCONFIG.

Windows IP Configuration:

Host name, Primary DNS Suffix is blank, Node type unknown, IP Routing and WINS Proxy are both disabled, DNS Suffix Search List...

Ethernet Adapter:

DHCP is enabled. Autoconfiguration is enabled. It gives me an IP Address, Subnet Mask, Default Gateway, DHCP Server, DNS Servers...
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