The power light blinks in sets of three. The Internet light blinks rapidly. No phone lights. No dial tone. After one hour I reset all devices by powering down for 30 seconds. Another hour and no change. No dial-tone.
Any suggestions?
My details:
Location: Portland, OR Internet Provider: Comcast Cable Connection Speed: 8Mb down, 1Mb up Modem & Router: Touchstone Telephony Modem, D-Link DGS-2205 Router Vonage Adapter: D-Link VTA-VR Setup: Cable>Modem>Router>PC and >Vonage Adapter>Phone
Speed test statistics --------------------- Download speed: 4778544 bps Upload speed: 665776 bps Quality of service: 98 % Download test type: socket Upload test type: socket Maximum download pause: 58 ms Average download pause: 7 ms Minimum round trip time to server: 109 ms Average round trip time to server: 197 ms
Voip test statistics -------------------- Jitter: you --> server: 17.0 ms Jitter: server --> you: 9.7 ms Packet loss: you --> server: 0.0 % Packet loss: server --> you: 0.0 % Packet discards: 0.0 % Packets out of order: 0.0 % Number of supported Voip lines: 11 Estimated MOS score: 3.8
Three blinks indicates that the unit is trying to get its configuration from Vonage. Apparently it isn't succeeding. Has the setup ever worked?
Is the unit registered with Vonage? If you bought it directly from Vonage, it should be, but mistakes do happen. Check your account web page to be sure.
I bought the unit from a retail store and gave the MAC# over the phone when setting up my account. It could be that this number was heard incorrectly. I checked my account and I can't find any hardware information.
When I make calls using my pre-existing phone line it shows up in my history on the website. When I pick up the Vonage connected phone I hear a voice that says "Telephone line is (not... or up)" then nothing.
I had hoped that it was as easy as an incorrect MAC address, but no luck. The MAC address is correct. I have tried going straight from my modem to the unit in order to bypass any possible router problems, but no change. It is still trying to get info from Vonage (3 blinks).
As suggested by a phone representative, I powered down all devices for three minutes and then brought them back up one at a time. The phone connected and I received a dial tone. However, my internet connection to my PC was down. I repeated the power down reset process and now I'm having the same problem with my Vonage adapter, and my PC connection is back up.
I'm an advanced user for most things, although I have little experience with network details, other than setting up port forwarding for torrent use with my old DSL line. The IP conflict sounds reasonable. How do I test/change the assigned IPs? My router is plug&play so I assume it selected the internal IPs.
Feel free to post a link that'll school me in setting up IP addresses if it's more than a quick fix.
Do you have anything else beside your PC and the VTA connected to the router?
Do an IPCONFIG/ALL on your PC (in a command prompt window) and see if it's IP address is hard-coded or if it was assigned by the DHCP server in the router.
I'm thinking you might have given the PC a static address in order to do the port forwarding and now the router is giving out the same address to your VTA
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