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bgal77
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PostPosted: Tue Mar 27, 2007 2:31 pm    Post subject: 3 lines on multiple phones Reply with quote Back to top

My company has 3 phone lines from Vonage and we're having trouble getting all 3 to work on each of our phones. We're using 4-line GE phones with 1+2 and 3+4 ports on the back. We have two 2-port Motorola/Vonage adaptors, with our 1st line coming from one adaptor and the 2nd and 3rd line coming from the other. We have 4 phones in 4 different rooms and we want to get all 3 lines on each (we have lots of unused ethernet running through the place, so I can use that to run the wiring from room to room pretty easily).

I've tried the following: bought a splitter with Line 1, Line 2 and Line 1+2 ports (plus a male end that I'm ignoring). I run our 1st line into the Line 1 port, 2nd line into the Line 2 port, and a 2 line wire out of the Line 1+2 port. This goes to a 5-way splitter, from which I run wires through the ethernet to the 1+2 ports on the various phones. Then I hook up our 3rd line from the adaptor to a 5-way splitter and run these to the 3+4 ports on the phones. The wires directly plugged into the Vonage adaptors are all single line wires, and everything else is a two line wire.

When I do this, I can get all 3 lines to show up on the phones, and seem to have no problem dialing out from each. However, weird things start happening. For example, Line 1 will ring, but no one will be there when we pick up, then Line 2 will ring showing the same number on the caller ID, but no one will be there when we pick up, then the same for Line 3 (we have call hunt set up in that order). We were also having problems with 2 lines lighting up when you pick up the receiver.

Sorry for the complicated description, but can anyone see anything wrong with this setup, or suggest a setup that should work. Right now we're going with just 2 lines on each phone, which doesn't work for us very well.

Thanks
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edge45
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PostPosted: Tue Mar 27, 2007 3:36 pm    Post subject: 3 lines Reply with quote Back to top

I have a 2 line phone panasonic cordless and was having problems like that both lines would light up. I used a 2 conductor phone wire on my phone jack that worked line 1 and 2 the other jack on the phone was for line 2 only and I could use a 4 conductor wire. Both my lines would light up with using a 4 conductor wire since my phone can work with one jack and 2 lines on the line 1 and 2 jack. The 2 conductor phone wire solved that I don't know if that will help but if your jack on the phone works 2 lines that may be your problem too.
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bgal77
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PostPosted: Tue Mar 27, 2007 5:34 pm    Post subject: Reply with quote Back to top

Thanks, I'm using 2 conductor wires coming out of the Vonage adaptors, but I think I need to combine lines 1 and 2 into 4 conductor wires that can carry 2 lines, so I can plug them into the 1+2 port on our phones. The problem with both lines lighting up seems to have stopped though. Still have the problem with calls rolling over from line to line without being able to pick up.
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Steve48
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PostPosted: Tue Mar 27, 2007 7:41 pm    Post subject: Reply with quote Back to top

Your hookup sounds good to me. And congratulations on having the foresight to use single line cords to the Vonage adapters. The D-link VTA in particular seems to have oddities that require this.

What happens with the rollover issues if you simply plug one phone into each active Vonage adapter port? Do things work as expected?

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mjstraw
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PostPosted: Wed Mar 28, 2007 7:52 am    Post subject: Reply with quote Back to top

When you talk about running phone lines "thru the ethernet" I assume you're talking about cat5/6 "data" wiring?

If so, remember that the conductors making up each pair are different for T568A/B and USOC (phone) plugs/jacks/cable.

With T568A pairs 1&2 match USOC pairs 1&2

With T568B pair 1 is the same, but pair 3 matches USOC pair 2

With T568A pairs 3&4 conductors split between USOC pairs 3&4

With T568B pairs 2&4 conductors split between USOC pairs 3&4

So while you can get by with USOC-style splitters/combiners for
USOC pairs 1&2, there is no direct/easy mapping for pairs 3&4

Here is a good reference:

http://www.hubbell-premise.com/FTP/2005Catalog/Pages/T25-T27_Wiring.pdf

Mark
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galion
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PostPosted: Wed Mar 28, 2007 4:43 pm    Post subject: Reply with quote Back to top

Two line phones use "tip and ring" (red and green) for Line 1 and the power auxiliary (yellow and black) for Line 2. Go down to Radio Shack. It sounds like your phones have 2 / 2 line connections. Go down to Radio Shack and get yourself some 2 line to 4 line adapters. You want at least 2 of these: Adapter You Need. Good luck. Very Happy

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margulis9
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PostPosted: Sat Mar 31, 2007 5:04 pm    Post subject: Reply with quote Back to top

All of this hardware knowledge is great, but remember that Voip calls rely on software coding to work. The main one being Session Initiation Protocol (SIP). SIP does not have instructions to route calls from line 1 to 2 or anything else like that. SIP will support a call on one line, and may or may not work with multiple lines.
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mjstraw
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PostPosted: Sat Mar 31, 2007 5:37 pm    Post subject: Reply with quote Back to top

But multi-line hunt sequences is a service Vonage provides which is implemented using hardware and software.

SIP is part of the software, but not the only part. "VoIP PBX functions are implemented with other software.

The poster's original concern was just getting the 3 lines to appear on each of his phone instruments.

In addition, the software depends on "feedback" from the hardware and incorrect wiring can give incorrect feedback which in turn makes the software services misbehave.

Mark
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margulis9
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PostPosted: Sat Mar 31, 2007 6:23 pm    Post subject: Re: 3 lines on multiple phones Reply with quote Back to top

bgal77 wrote:
We have 4 phones in 4 different rooms and we want to get all 3 lines on each


Yeah, this is not a straight through connection and it's going to fall back to what I said before.
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bgal77
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PostPosted: Mon Apr 09, 2007 7:00 pm    Post subject: Reply with quote Back to top

Thanks for all the responses and sorry for not replying in a while. Right now I have all 3 lines set up as described and I'm not having any problems calling with my cell phone. The call hunt appears to work normally. But last time I set everything up some calls would work fine, so I'm not sure the problem is fixed yet (especially since i haven't done anything different).

Re: wiring, it is cat5 wiring, I think using the T568B configuration. Do you know if the fact that the pairs don't match up would cause this kind of problem? I don't have any problem getting each line to appear on each phone, and they all appear to ring through and call out correctly. Also, our fax line from verizon is run through the cat5 wiring and has never had any problems.
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