If you are a Vonage customer in North Carolina, living in an location served by Windstream (formerly Alltel) landlines, are you having problems receiving phone calls >FROM< Windstream landlines >TO< your Vonage phone number?
I have had problems since Feb. 6 and Windstream has been unwilling/unable to resolve the issue (it is a routing problem on >THEIR< end, and they have confirmed this).
I have filed an FCC compalint (reference #07-W12833960). If you are having a similar problem, please let me know.
Thanks
galion Vonage Forum Master
Joined: Aug 11, 2005 Posts: 233
Location: Midwest USA
Check this topic: Your Answer. You will find my information starting with the third post. You will see that jcovert was extremely helpful with my problem.
_________________ VonageVoip Enabled August 3, 2005 Roadrunner Cable Modem (Motorola) Linksys PAP2-VD connected to a Linksys WRT54G The days of thousands of pounds of copper wires hanging on poles are coming to an end.
Thanks galion... close, but not quite the same. Windstream has admitted that the problem is on their end. Their switch does not accept my Vonage phone number & exchange as a valid number. Anyone else can call me just fine. A local pay phone that is routed by Embarq (instead of Windstream) works just fine.
I have had Vonage's carrier (Level3) run a trace and we have 100% identified the problem with a specifc Telcove switch, operated by Windstream. Windstream has admitted that its their problem (I have a Windstream trouble ticket). I'm trying to find other Vonage customer in my area (there's power in numbers).
My problem is that I'm unable to "force" Windtream to fix the problem, as I am not a Windstream customer. The NC Public Utitlies commision sees me as Voip customer and they do not regulate Voip. They will not let me log a complaint against a Telco that I am not a customer of.
I've sent a letter to Windstream corporate adivsing them of my FCC complaint. They still have 10 days to reply.....
I've talked with Level 3 (and have an open ticket). They say the translation is lost on the Winstream side -- Winstream is not routing the call to the switch.
As I said, any other carrier can call me. Windstream callers >NOT< from central NC can call me, too.
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