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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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jcovert
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Joined: Jan 11, 2007
Posts: 153

PostPosted: Tue Mar 27, 2007 10:56 am    Post subject: It isn't just Vonage that screws up number transfers Reply with quote Back to top

Just got a call from a fellow member of our Town's Cable Television Advisory Committee. However, it came from a number I did not recognize, and had a caller name that was not his name. And that was why he was calling me.

It was new phone service installed at his mother's house by <a large cable company> along with cable TV and cable Internet, in a package deal that's cheaper than just internet and TV for the first year. The number was assigned as a new number by the cable company, not as a number transfer.

When calling the number from carriers other than the cable company, one reaches the person whose name shows up in Caller ID. He once had phone service with the same cable company, but ported his phone number to the other provider in Town when they started offering broadband TV as well as the phone service they've offered for a hundred years and the internet service they've offered for a while.

It appears that my friend's cable company screwed up their database and still thinks this number is available to them for assignment. The technician doing the install yesterday spent an hour on the phone with his support groups and finally gave up. Although all that's needed is a new number assignment ASAP, there was some sort of silly mumbling about "number changes aren't all that easy now because of the 911 database."

And that brings up a good question... if one of these two customers now assigned the same number calls 911 today, where will the dispatch send someone, and how long after the duplicate number situation is resolved will it take for this to be straightened out.

Although this has nothing to do with Vonage, I shared the story with you just to show that there are rampant problems in this space, even with other companies.

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