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ar1506
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Joined: Nov 13, 2005
Posts: 23

PostPosted: Tue Mar 27, 2007 9:45 am    Post subject: Intermittent service loss: "line not provisioned" Reply with quote Back to top

I have had Vonage for a year and a half.

I have TWO Vonage phone lines: One is a VTech 8100 connected directly to my Motorola cable modem. Comast Broadband. The other line uses a regular phone plugged into a Vonage Lynksis router.

I have had good service until a week ago when I started having problems with ONLY the VTech phone line. I get the message that says, "line is not provisioned for use, use other phone line." The problem is intermittent. If I unplug the phone and the modem or reset the phone it will temporarily fix the problem. Sometimes the problem goes away by itself.

I have not made any changes to my service or my computer.

Any suggestions?
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POttSoft
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PostPosted: Tue Apr 10, 2007 11:39 am    Post subject: Intermittent service loss: "line not provisioned" Reply with quote Back to top

I started seeing exactly the same symptoms with my VTech 8100 starting around the same time. The red light on the base unit comes on and if you try to make a call on the handset you get the "line is not provisioned" message. Nothing on my network setup had changed - the VTech is plugged into a Linksys BEFSR41 router which in turn is plugged into a DSL modem. All other devices on the router were functioning normally at the time and a speed test showed no connection or speed problem.

According to my logs, the loss of service seemed to coincide with the VTech connecting to httpconfig.vonage.net. It did not seem to happen if it just connected to tftp.vonage.net. The problem would occur at least once and usually twice a day.

What I ended up doing which seems to have sorted it out, at least for now, is to connect a computer to the "back end" of the VTech base unit, and then do a "reset to factory settings". I did ring Vonage support but quickly realized that they were just going to ask me to power off everything and turn it on in sequence, do a speed test, make sure the power was on (!) etc. so I gave up and decided to try a few things myself.
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POttSoft
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Joined: Apr 09, 2007
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PostPosted: Wed Apr 18, 2007 9:58 pm    Post subject: Intermittent service loss: "line not provisioned" Reply with quote Back to top

The reset seemed to work, but then the dropped link and red light started again, once every day. This got me suspicious because the DHCP lease on the Linksys BEFSR41 is 2 days, and I remembered reading that the VTech will try and renew the lease at the half way point. I then configured the router to have a fixed IP address, and allow "external" pings so that I can monitor whether it is connected from other machines on my internal network. I should add that no other devices seem to have trouble renewing their lease, just the VTech 8100.

Using a fixed IP address seems to have completely fixed the problem, and after 4 days I have seen no more "line not provisioned" situations. I suspect that the lease renewal in the VTech/Vonage firmware is at fault.
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ar1506
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Joined: Nov 13, 2005
Posts: 23

PostPosted: Thu Apr 19, 2007 8:21 am    Post subject: Reply with quote Back to top

After 3 calls to Vonage, and them telling me they are making changes on their end, I'm still having the same problem.

My Vtech is connected directly to my cable modem. But you changed the settings in your router that your Vtech is connected to, correct?
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POttSoft
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PostPosted: Thu Apr 19, 2007 11:35 am    Post subject: Intermittent service loss: "line not provisioned" Reply with quote Back to top

No, I didn't change the router settings, I change the VTech "base station" settings so that it had a fixed IP address. Still no problems. If your VTech IP8100 is connected to the DSL modem you may be suffering from the lease renewal problem since I am guessing you don't have a fixed IP address, so the VTech will periodically try and renew. If you have a dynamic address, then unless you connect the VTech to a router you will not be able to use a fixed IP address. Next time your line is dead, connect a computer to the yellow ethernet port on the VTech and have a look at the connection status to see what it thinks its gateway router is, and which DNS servers it is talking to. That information was "blank" on mine when it lost its connection.
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ar1506
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Joined: Nov 13, 2005
Posts: 23

PostPosted: Fri Jun 15, 2007 10:35 am    Post subject: Reply with quote Back to top

I did as you suggested and it seems to be working for several days.
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