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mikebrown Posted:
Hello
there, Please
check out -
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
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history also some
of the offline, in
gengral , it
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In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
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In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
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simple
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rely exclusively
on a Vonage system
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...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
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Android your phone
software
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In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
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a Vonage VOIP
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our call quality
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In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

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In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Bozicfg
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Joined: Dec 18, 2006
Posts: 30

PostPosted: Tue Mar 27, 2007 8:54 am    Post subject: Phone not working or goes in and out, chopping and echoing. Reply with quote Back to top

Hi,

I am located in Wisconsin and have a VT2142 Vonage router. I have a broadband connection from Time warner cable that is connected directly to thier modem when then goes to the Vonage router and then my computer. Also from the Vonage router is connected to a wall outlet to power my other house jacks. I have had Vonage's service since the end of December 2006 and have just recently in the past month been having a lot of issues. For the first couple months almost, no problems at all. Now, we can't even use the phone because it sounds so bad, people cannot hear us. Once in a while, the calls will get bounced to my back up number I have listed in case of downtime.
I had Time warner come to my house a couple weeks ago to ensure everything was fine, the signal etc.
Can anyone help to try to give me some tips, clues or whatever to troubleshoot this to get this resolved. I have already unplugged the cable modem, and Vonage router and my pc. Then connect the cable modem, let that power up than turn on my Vonage router and let that power up and turn my pc on. Still having issues. Please help, if I can't get this resolved I would have no other choice other than to switch service if I can't get a decent line from Vonage so I can have a phone again.
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Lucky8
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 19, 2005
Posts: 10

PostPosted: Tue Mar 27, 2007 10:48 am    Post subject: Reply with quote Back to top

Check your upload and download speed from your isp. A lot of times choppy audio caused from inadequate bandwith speed.
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Bozicfg
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 18, 2006
Posts: 30

PostPosted: Tue Mar 27, 2007 10:51 am    Post subject: Reply with quote Back to top

I did that already but those numbers aren't good. The cable company says that the Vonage router **** up alot of bandwidth which is the reason.
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sheezhot
Vonage Forum Master
Vonage Forum Master


Joined: Apr 19, 2006
Posts: 172

PostPosted: Tue Mar 27, 2007 12:23 pm    Post subject: Reply with quote Back to top

Bozicfg wrote:
I did that already but those numbers aren't good. The cable company says that the Vonage router **** up alot of bandwidth which is the reason.



go to www.vonage.com and use their tool. It sometimes is very helpful when you know what to find. Still, if you can't fix it by yourself then call Vonage and ask for a tech support to fix it for you.
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Lucky8
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 19, 2005
Posts: 10

PostPosted: Tue Mar 27, 2007 1:03 pm    Post subject: Reply with quote Back to top

Bozicfg wrote:
I did that already but those numbers aren't good. The cable company says that the Vonage router **** up alot of bandwidth which is the reason.

If your isp is blaming the Vonage device ******ing up the bandwith, then do a bandwith speed test without it connected and see what your upload and download speed.
Keep in my mind every network devices does use some kind of bandwith on the network.
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talisman
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 27, 2006
Posts: 39

PostPosted: Tue Mar 27, 2007 3:50 pm    Post subject: Reply with quote Back to top

try logging into your acount and see if you can reassign your number into the 2nd phone port. if you're able to do that, reboot your device and check if you're still having issues. if this does not resolve it you may need to call tech support.
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Bozicfg
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 18, 2006
Posts: 30

PostPosted: Tue Mar 27, 2007 3:52 pm    Post subject: Reassigning to 2nd port Reply with quote Back to top

How do you do that online? I can log into my account through my work computer. I do notice though on my Vonage router that the light on the router the the line 2 is not lit.
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talisman
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 27, 2006
Posts: 39

PostPosted: Tue Mar 27, 2007 3:58 pm    Post subject: Reply with quote Back to top

go to add-ons, then click on move a number. i'm just not sure if you can do that with only one device in your account, so if you're not able to call tech support and have them do that for you. it could be a possible device issue, that your 1st phone port may have gone bad or something like it. better have them trouble shoot it for you.
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mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Mar 29, 2007 12:20 pm    Post subject: Reply with quote Back to top

Quote:
I did that already but those numbers aren't good. The cable company says that the Vonage router **** up alot of bandwidth which is the reason.


If this is your ISP's response, I would first of all, run the exact test with your computer connected directly to your modem. I would do this before anything else.

If your download and upload test results are equally lousy, then you have your answer, which you can shout to your ISP, that it is the ISP that is screwed up, not the Vonage router.

However, if your upload and download speeds are up to snuff, then you can tell pretty definitively that you need to either reconfigure your Vonage device or get a new one.

For our sake, why don't you post the results of your test with the current setup and then run it with your computer connected directly to your modem and post that also, sort of a before and after and we can tell you quickly who the culprit is.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Bozicfg
Vonage Forum Junior
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Joined: Dec 18, 2006
Posts: 30

PostPosted: Thu Mar 29, 2007 1:30 pm    Post subject: Reply with quote Back to top

I will try that tonight and check that out. I will first run the test how it is, then I will just connect the ISP directly to the computer to see how it reads and will post both.

Thanks
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