Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Bozicfg
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 18, 2006
Posts: 30

PostPosted: Tue Mar 27, 2007 8:54 am    Post subject: Phone not working or goes in and out, chopping and echoing. Reply with quote Back to top

Hi,

I am located in Wisconsin and have a VT2142 Vonage router. I have a broadband connection from Time warner cable that is connected directly to thier modem when then goes to the Vonage router and then my computer. Also from the Vonage router is connected to a wall outlet to power my other house jacks. I have had Vonage's service since the end of December 2006 and have just recently in the past month been having a lot of issues. For the first couple months almost, no problems at all. Now, we can't even use the phone because it sounds so bad, people cannot hear us. Once in a while, the calls will get bounced to my back up number I have listed in case of downtime.
I had Time warner come to my house a couple weeks ago to ensure everything was fine, the signal etc.
Can anyone help to try to give me some tips, clues or whatever to troubleshoot this to get this resolved. I have already unplugged the cable modem, and Vonage router and my pc. Then connect the cable modem, let that power up than turn on my Vonage router and let that power up and turn my pc on. Still having issues. Please help, if I can't get this resolved I would have no other choice other than to switch service if I can't get a decent line from Vonage so I can have a phone again.
View user's profile Send private message
Lucky8
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 19, 2005
Posts: 10

PostPosted: Tue Mar 27, 2007 10:48 am    Post subject: Reply with quote Back to top

Check your upload and download speed from your isp. A lot of times choppy audio caused from inadequate bandwith speed.
View user's profile Send private message
Bozicfg
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 18, 2006
Posts: 30

PostPosted: Tue Mar 27, 2007 10:51 am    Post subject: Reply with quote Back to top

I did that already but those numbers aren't good. The cable company says that the Vonage router **** up alot of bandwidth which is the reason.
View user's profile Send private message
sheezhot
Vonage Forum Master
Vonage Forum Master


Joined: Apr 19, 2006
Posts: 172

PostPosted: Tue Mar 27, 2007 12:23 pm    Post subject: Reply with quote Back to top

Bozicfg wrote:
I did that already but those numbers aren't good. The cable company says that the Vonage router **** up alot of bandwidth which is the reason.



go to www.vonage.com and use their tool. It sometimes is very helpful when you know what to find. Still, if you can't fix it by yourself then call Vonage and ask for a tech support to fix it for you.
View user's profile Send private message AIM Address Yahoo Messenger
Lucky8
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 19, 2005
Posts: 10

PostPosted: Tue Mar 27, 2007 1:03 pm    Post subject: Reply with quote Back to top

Bozicfg wrote:
I did that already but those numbers aren't good. The cable company says that the Vonage router **** up alot of bandwidth which is the reason.

If your isp is blaming the Vonage device ******ing up the bandwith, then do a bandwith speed test without it connected and see what your upload and download speed.
Keep in my mind every network devices does use some kind of bandwith on the network.
View user's profile Send private message
talisman
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 27, 2006
Posts: 39

PostPosted: Tue Mar 27, 2007 3:50 pm    Post subject: Reply with quote Back to top

try logging into your acount and see if you can reassign your number into the 2nd phone port. if you're able to do that, reboot your device and check if you're still having issues. if this does not resolve it you may need to call tech support.
View user's profile Send private message
Bozicfg
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 18, 2006
Posts: 30

PostPosted: Tue Mar 27, 2007 3:52 pm    Post subject: Reassigning to 2nd port Reply with quote Back to top

How do you do that online? I can log into my account through my work computer. I do notice though on my Vonage router that the light on the router the the line 2 is not lit.
View user's profile Send private message
talisman
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 27, 2006
Posts: 39

PostPosted: Tue Mar 27, 2007 3:58 pm    Post subject: Reply with quote Back to top

go to add-ons, then click on move a number. i'm just not sure if you can do that with only one device in your account, so if you're not able to call tech support and have them do that for you. it could be a possible device issue, that your 1st phone port may have gone bad or something like it. better have them trouble shoot it for you.
View user's profile Send private message
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Mar 29, 2007 12:20 pm    Post subject: Reply with quote Back to top

Quote:
I did that already but those numbers aren't good. The cable company says that the Vonage router **** up alot of bandwidth which is the reason.


If this is your ISP's response, I would first of all, run the exact test with your computer connected directly to your modem. I would do this before anything else.

If your download and upload test results are equally lousy, then you have your answer, which you can shout to your ISP, that it is the ISP that is screwed up, not the Vonage router.

However, if your upload and download speeds are up to snuff, then you can tell pretty definitively that you need to either reconfigure your Vonage device or get a new one.

For our sake, why don't you post the results of your test with the current setup and then run it with your computer connected directly to your modem and post that also, sort of a before and after and we can tell you quickly who the culprit is.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
Bozicfg
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 18, 2006
Posts: 30

PostPosted: Thu Mar 29, 2007 1:30 pm    Post subject: Reply with quote Back to top

I will try that tonight and check that out. I will first run the test how it is, then I will just connect the ISP directly to the computer to see how it reads and will post both.

Thanks
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Ravin
New Today 1
Yesterday 9
Total 99045

Who Is On Site
Visitors 115
Members 1
Total 116


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.99
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.69 Seconds and 405 Pages In The Last 60 Seconds
The Vonage VoIP Forum