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Dbl_Tap
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Joined: Mar 25, 2007
Posts: 16

PostPosted: Mon Mar 26, 2007 12:45 pm    Post subject: Can this be done by Vonage or will they have issues with it? Reply with quote Back to top

Even though I’m happy with my business service for the most part I can’t afford any down time. With the potential for service disruptions due to the injunction against Vonage I’m looking at porting my business number back out of Vonage

Here is my situation though and wanted to see if there is a problem with it:

1. My business lines were originally from an exchange in another city and I cannot port them to land lines at my current location.

3. I have my home phone on one Vonage device on a residential account

2. I have my business voice and business fax on another Vonage device on a business account.

3. I have no land lines at this time.

4. I need a fax line at my office but it’s not as critical that I have no down time with that line. People can call and say their fax wouldn’t go through but in a service industry if I don’t answer the phone or they can’t get through the first time they call the next competitor on the list.

What I want to do it this:

1. Add a fax line to my residential Vonage account and have my business number ported over to that line.

2. Add a second voice line to my residential Vonage account so I’ll have a voice line I can use in the house as needed.

3. Once this is accomplished port my business voice line to a wireless number. I’ll miss the web based controls of Vonage but at least I won’t have to worry about the company going away or having weeks of downtime while a “work around” is implemented.

Can this be done by Vonage or will they have issues with it?

Thanks,
Chris
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Dbl_Tap
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Joined: Mar 25, 2007
Posts: 16

PostPosted: Tue Mar 27, 2007 11:34 pm    Post subject: Reply with quote Back to top

Well I went ahead and switched my fax line over to my residential line as a 2nd voice line. Vonage had no problem doing that but of course it takes 24-48 hours and in that time anyone calling my fax number gets a 'number no longer in service' message. I'm guessing I should be ok with the rest of my plan
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