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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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melisam78
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Joined: Mar 23, 2007
Posts: 15

PostPosted: Mon Mar 26, 2007 11:51 am    Post subject: can I use same vonage equip as before, considered NEW cust?? Reply with quote Back to top

I had Vonage a few months ago before I moved, but when I moved my cable had said that they couldn't give me service where I moved to. I found out today that I CAN have cable here, so they will be out this afternoon around 2pm to hook up my service.

I am going to get phone through Vonage again; however I am wondering if I'm able to use the same equipment I used with them in january/february. My bill was paid in full, and all that jazz, and I did purchase the Linksys Broadband router with 2 phone ports Voip box Model number RTP300.

So, what do I do?? Just call them and start service again?? And I am assuming I would get the 30 day trial as well because the guy told me that once the number was disconnected, if i wanted service again I'd be considered a new startup.

Does anyone have any insight on this??

thanks.
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sheezhot
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Joined: Apr 19, 2006
Posts: 172

PostPosted: Mon Mar 26, 2007 11:54 am    Post subject: Reply with quote Back to top

If your acct hasnt been disconnected you could just have it reactivated (there's a fee for that) and still use the same device unless the acct is term then you need to sign up as a new customer again.

However should there be a need for you to resignup inform then you already have a device so they wont send you a new one. Smile
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melisam78
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Joined: Mar 23, 2007
Posts: 15

PostPosted: Mon Mar 26, 2007 12:02 pm    Post subject: Reply with quote Back to top

Yes, the actual account was TERMINATED. they completly disconnected all phone connections. I was told that if I wanted to sign back up, I'd need to get a new phone number, which actually is fine by me, because today I found out that they now offer the area code for my city!! Very Happy
My main concern is if they are going to allow me to use the same equipment and if they are going to make me pay up front.
After reading all the stuff about whats going on with the court case now, I'm a bit concerned of signing up again. Sad If anything I suppose I could switch to my cable co's phone service if ever needed.

Considering I'm considered a new customer, I am assuming I will get the 30 days free. (I hope-- because I spent $400 starting up with a phone company and dish service when my stupid cable co. told me they coudln't hook my service up-- then I find out today that the tech just didn't want to go through the hassle of hooking up 6 rooms for service!!!)

sheezhot wrote:
If your acct hasnt been disconnected you could just have it reactivated (there's a fee for that) and still use the same device unless the acct is term then you need to sign up as a new customer again.

However should there be a need for you to resignup inform then you already have a device so they wont send you a new one. Smile
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sheezhot
Vonage Forum Master
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Joined: Apr 19, 2006
Posts: 172

PostPosted: Mon Mar 26, 2007 12:08 pm    Post subject: Reply with quote Back to top

Regarding court cases "ongoing" ones of course Vonage maintains it would not affect the service they're providing to their customers. There wont be changes on the current bills nor condition. Yes maximize using their 30-day trial period. If you could even ask for an extension or another free month. It would work to your advantage at least just to make sure Vonage is the best phone option for you in your new location.

That is what I will do if I were you. Smile
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Mon Mar 26, 2007 12:48 pm    Post subject: Reply with quote Back to top

some companies consider a new customer who hasn't had their service for 6 months, call Vonage and find out.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Mar 26, 2007 7:04 pm    Post subject: Reply with quote Back to top

I general, Vonage has a policy against re-activating devices that were once used for Vonage and are now inactive. However, since you are the original owner, they will probably be willing to do it. You'll have to call customer service to get the details taken care of.

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Steve Gray
Orlando, FL
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melisam78
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Joined: Mar 23, 2007
Posts: 15

PostPosted: Mon Mar 26, 2007 8:06 pm    Post subject: Reply with quote Back to top

No, as long as there is nothing owed on the equipment it CAN be reactivated again. I am now a happy Vonage customer again. Just cost 29.99 and took 5 minutes. Very Happy Lol Rolling Eyes
I did ask them about that, and that is what they told me that as long as nothing was owed on the bill for the equipment (like someone disconnecting their service or their cc expiring and them failing to give Vonage a new one and just letting their service get terminated) the box can be reactivated by ANYONE. It doesn't matter if I throw it in the trash and someone finds it and they activate it. Good thing I didn't sell it on ebay like I was going to!! But, now, I have to sell my dsl modem and my dishnetwork box. LOL Mad I purchased those outright and they were NOT cheap!! The dish network box was $199.99 and the dsl modem was $100 Sad Confused



Steve48 wrote:
I general, Vonage has a policy against re-activating devices that were once used for Vonage and are now inactive. However, since you are the original owner, they will probably be willing to do it. You'll have to call customer service to get the details taken care of.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Mar 26, 2007 9:45 pm    Post subject: Reply with quote Back to top

Thanks for the feedback. In the past we've always been told that Vonage does not like re-activating old units. I'm not surprised that they would do it for the original owner, but I am surprised to hear that they will do it for anyone.

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Steve Gray
Orlando, FL
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von_db
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Joined: Mar 11, 2007
Posts: 18

PostPosted: Mon Mar 26, 2007 11:09 pm    Post subject: Reply with quote Back to top

You should be able to sign up and activate your device on Vonage.com.

And that's it.

If the device is behind another router, try setting up using a static IP for your device.
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Lucky8
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Joined: Nov 19, 2005
Posts: 10

PostPosted: Tue Mar 27, 2007 8:02 am    Post subject: Reply with quote Back to top

That is correct! You can activate any Vonage device onto your account as long as the device is not active on any other account and there is no balance on the account that it used to be active on.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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