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cal
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Joined: Mar 03, 2004
Posts: 19

PostPosted: Thu Nov 04, 2004 2:12 pm    Post subject: PIN needed for voicemail ? Reply with quote Back to top

There doesn't seem to be any mechanism for Vonage voicemail to recognize that I am calling from my Vonage phone, and thereby auto-validate me and allow me to skip the PIN entry. Any known tricks to get around this?
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Focuspuller
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Joined: Nov 03, 2004
Posts: 4

PostPosted: Thu Nov 04, 2004 10:15 pm    Post subject: Most CS online or phone don't know the trick Reply with quote Back to top

I started service about a week ago. Found the same problem...I e-mailed the robots at customer service...They just write back the same info the instructions say....Call form your VONGE connected phone, *123 and enter your pin....if not your Vonage connected phone you must enter your full phone number and pin....

Here is the trick that FEW Vonage reps know....

Cal,
When you get into your voice mail...press 9 for setup option....then press 9 again...The voice will confirm that pin is activated....

This should be documented on the voice mail setup sheet....

There must be other hidden codes for other key combos...

Let me know how you make out..

The Junkman,

pioneer_junk@yahoo.com
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Skylooker
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PostPosted: Fri Nov 05, 2004 4:24 am    Post subject: Re: PIN needed for voicemail ? Reply with quote Back to top

cal wrote:
There doesn't seem to be any mechanism for Vonage voicemail to recognize that I am calling from my Vonage phone, and thereby auto-validate me and allow me to skip the PIN entry. Any known tricks to get around this?


Nope, I called them about this and was told there's no way around it. The old voicemail system didn't require PIN entry from the home phone location. That's weak!!
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cal
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Joined: Mar 03, 2004
Posts: 19

PostPosted: Fri Nov 05, 2004 8:36 am    Post subject: Reply with quote Back to top

Options --> 9 --> 9 overrides the need to enter the voice mailbox, but not the PIN. Looks like a no-go. Too bad - with all the computer technology behind Voip phones, the bare-bones implementation is a weakness of Vonage compared to some other Voip companies.
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Focuspuller
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PostPosted: Fri Nov 05, 2004 8:40 am    Post subject: Reply with quote Back to top

Cal,
I misread your question...since I had the problem of the system asking for my mailbox number (full 11 digits).

The PIN asking is okay since it protects you if someone use your phone and accesses the e-mail.

I don't mind the pin...I did mind putting in 11 digits and then the pin...
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