Straight to vmail and then recieve same call multiple times

Posts: 1 · New Forum Member Joined: Mar 21, 2007 Posts: 1

Location: Long Island, New York
ISP: Verizon FIOS
Upload and download speeds: 6500 kb/s down, 4200 kb/s up
Vonage Device: Motorola VT2442
Network: FIOS Modem -> Cisco Router 1720 -> Netgear 1Gb switch -> Vonage device -> Phone
Issue:

This happens intermittenly (once a week or so) . Someone calls me and their call goes to voicemail right away. Then a minute or so later I get the call with their Caller ID showing up. I pick up, nothing on the other end. I hang up. A minute or so later, I get the same call again with the same result. This goes on for 5 - 10 times!

However, this does not happen every time, just once in a while. FYI, I have another vonage device on my network with the same setup (VT1005V) and it NEVER happens to it.

VOIP Test:

Speed test statistics
---------------------
Download speed: 6004408 bps
Upload speed: 4378328 bps
Quality of service: 84 %
Download test type: socket
Upload test type: socket
Maximum download pause: 66 ms
Average download pause: 2 ms
Minimum round trip time to server: 28 ms
Average round trip time to server: 31 ms

VoIP test statistics
--------------------
Jitter: you --> server: 4.4 ms
Jitter: server --> you: 8.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 74
Estimated MOS score: 4.1

Posts: 3 · New Forum Member Joined: Mar 21, 2007 Posts: 3

Had the same problem today. suspect it's related to the outage.