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jlwn111
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Joined: Mar 21, 2007
Posts: 7
Location: Sedona, AZ, USA

PostPosted: Thu Mar 22, 2007 10:28 am    Post subject: UPDATE Reply with quote Back to top

OK. I did three hard shutdowns on the TA and my cable modem. Just like I did earlier this morning. Just like I did late last night. Only this time, after the third time, I got 2 quick flashes, 3 quick flashes, then 4, then solid.

So... the outage, for me at least, is over. Does anyone have an idea when service was restored? I'm still more than annoyed that Vonage doesn't have a more proactive way to let us know the status. But... at this point... I guess it really doesn't matter. But still, I would like to know how long we were all down.
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guyver8400
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PostPosted: Thu Mar 22, 2007 10:34 am    Post subject: Reply with quote Back to top

Quote:

Can the guy who started the thread reply too? It's THU morning and we've still got an outage here in AZ. I've done everything I need to do to reset. My high-speed connection is fine. What's the deal? I don't feel like calling customer service again and waiting for 45 minutes to find out that they are still working on it. Please provide an update here when you get a chance. We're almost up to 24 hours here.

There is no longer an outage for my accounts. Everything seems to be fine. They could be rolling the "update" across the country.

I would call.

Quote:

Utility pole split, power lost from DWI accident
At 12:47 p.m., police received a report of a serious accident on West Main Street in the area of the Vonage offices. Police determined that a 2006 Nissan Armada sport utility vehicle driven by Nicole Devaney, 34, struck a utility pole, severing it in half and leaving the top half hanging from electrical wires.

That is hysterical! How did you find that? I know that area somewhat, thats funny. A couple of weeks ago a random truck accidentally hit and pulled my cable service from the side of my office building, knocking out everything for a few hours. Cablevision responded and fix it in shorter time than Vonage did their update.


Last edited by guyver8400 on Thu Mar 22, 2007 10:35 am; edited 1 time in total
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spdickey
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Joined: Oct 27, 2005
Posts: 34

PostPosted: Thu Mar 22, 2007 10:34 am    Post subject: Reply with quote Back to top

Quote:


They're just jealous because cable companies don't offer Voip, the best they can do is packetized voice. I refuse to pay the cable companies for video or data services since it takes nearly an hour to get them on the phone even to give them money.

Vonage has had their hiccups (as has BellSouth) but in the long term, they are both very reliable. I experienced nothing like my neighbors who were without cable service for 3 weeks due to the last ice storm.


1) Cable companies digital phone service is Voip.
2) Vonage takes nearly an hour to reach them, why are you paying them money if you are using hold time to free support as a benchmark?
3) My telco was down for a week due to a down drop. Vonage has hickups like yesterday, none of this is trouble free. But for around $17 per month I get all the phone I need from Vonage with my super fast high speed from Time Warner.


Last edited by spdickey on Thu Mar 22, 2007 11:56 am; edited 1 time in total
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jlwn111
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Joined: Mar 21, 2007
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PostPosted: Thu Mar 22, 2007 10:53 am    Post subject: Pole Hit... Reply with quote Back to top

guyver8400 wrote:
Quote:

Can the guy who started the thread reply too? It's THU morning and we've still got an outage here in AZ. I've done everything I need to do to reset. My high-speed connection is fine. What's the deal? I don't feel like calling customer service again and waiting for 45 minutes to find out that they are still working on it. Please provide an update here when you get a chance. We're almost up to 24 hours here.

There is no longer an outage for my accounts. Everything seems to be fine. They could be rolling the "update" across the country.

I would call.

Quote:

Utility pole split, power lost from DWI accident
At 12:47 p.m., police received a report of a serious accident on West Main Street in the area of the Vonage offices. Police determined that a 2006 Nissan Armada sport utility vehicle driven by Nicole Devaney, 34, struck a utility pole, severing it in half and leaving the top half hanging from electrical wires.

That is hysterical! How did you find that? I know that area somewhat, thats funny. A couple of weeks ago a random truck accidentally hit and pulled my cable service from the side of my office building, knocking out everything for a few hours. Cablevision responded and fix it in shorter time than Vonage did their update.


I found it when I set up an "as-it-happens" News Alert on Google News for the phrase "vonage outage". I don't think it was related to the outage, though.
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jlwn111
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Joined: Mar 21, 2007
Posts: 7
Location: Sedona, AZ, USA

PostPosted: Thu Mar 22, 2007 10:58 am    Post subject: Normally, I am VERY happy with my service... Reply with quote Back to top

spdickey wrote:
1) Cable companies digital phone service is Voip.
2) Vonage takes nearly an hour to reach them, why are you paying them money if you are using hold time to free support as a benchmark?
3) My telco was down for a week due to a down drop. Vonage has hickups like yesterday, none of this is trouble free. But for around $17 per month I get all the phone I need from Vonage with my super fast high speed from Time Warner.



I have to say, I've been VERY pleased with the service. I've had ZERO issues since I came up as a customer last April. Previously, I was an AT&T CallVantage customer - and I think Vonage is way better. The only issues I've ever had here is with my out-dated desert cable system in Sedona going down. I would still tell people to switch to Vonage and I still support the company.

I just wish they had been a bit more proactive with letting us know what had happened.


Last edited by jlwn111 on Thu Mar 22, 2007 11:01 am; edited 1 time in total
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jlwn111
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Joined: Mar 21, 2007
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Location: Sedona, AZ, USA

PostPosted: Thu Mar 22, 2007 10:59 am    Post subject: And finally... Reply with quote Back to top

sheezhot wrote:
1-888-312-8972


And finally, thank you SO much for this direct number. It may come in handy some day. Thanks!!!
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sheezhot
Vonage Forum Master
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Joined: Apr 19, 2006
Posts: 172

PostPosted: Thu Mar 22, 2007 11:11 am    Post subject: Reply with quote Back to top

U're welcome Wink
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iskyfly
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Joined: Feb 21, 2005
Posts: 40

PostPosted: Thu Mar 22, 2007 12:28 pm    Post subject: Re: Pole Hit... Reply with quote Back to top

jlwn111 wrote:
I don't think it was related to the outage, though.

why not?
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Lnk64
Vonage Forum Associate
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Joined: Mar 10, 2007
Posts: 11

PostPosted: Thu Mar 22, 2007 2:40 pm    Post subject: Reply with quote Back to top

iskyfly wrote:
Could this have anything to do with it?

http://independent.gmnews.com/news/2007/0321/Front_Page/048.html

Quote:

Utility pole split, power lost from DWI accident
At 12:47 p.m., police received a report of a serious accident on West Main Street in the area of the Vonage offices. Police determined that a 2006 Nissan Armada sport utility vehicle driven by Nicole Devaney, 34, struck a utility pole, severing it in half and leaving the top half hanging from electrical wires.


Nah, that wasn't the cause. I was in the area when that happened on Thursday and the power went out for the whole town. When I was leaving I saw the slit pole right outside of the Vonage office, but this wasn't a cause. By Monday (the next time I was in the area), the pole was fixed. The outage occurred on tuesday. Not sure what cause it, but it wasn't the crash
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UMP25
Vonage Forum Master
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Thu Mar 22, 2007 4:25 pm    Post subject: Reply with quote Back to top

Funny. I never once experienced a problem w/ my Vonage service at any time yesterday. Smile

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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