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guyver8400
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Joined: Aug 16, 2005
Posts: 41

PostPosted: Wed Mar 21, 2007 4:24 pm    Post subject: we made Cnet Reply with quote Back to top

hey, we made cnet today.

http://news.com.com/2061-10785_3-6169346.html

I submitted a tip earlier.
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mwmcclure
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Joined: Mar 07, 2005
Posts: 80
Location: Greenville, SC

PostPosted: Wed Mar 21, 2007 4:41 pm    Post subject: Reply with quote Back to top

guyver8400 wrote:
This whole thing is funny becuase my local cable company (cablevision) sent me a fake pigeon in the mail yesterday to illustrate that if i rely on the phone companys for service I might as well rely on carrier pigeon's

http://guyver8400.blogspot.com/2007/03/cablevision-sends-me-pigeon.html


They're just jealous because cable companies don't offer Voip, the best they can do is packetized voice. I refuse to pay the cable companies for video or data services since it takes nearly an hour to get them on the phone even to give them money.

Vonage has had their hiccups (as has BellSouth) but in the long term, they are both very reliable. I experienced nothing like my neighbors who were without cable service for 3 weeks due to the last ice storm.

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sheezhot
Vonage Forum Master
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Joined: Apr 19, 2006
Posts: 172

PostPosted: Wed Mar 21, 2007 4:54 pm    Post subject: Reply with quote Back to top

Vonage is currently upgrading their system. I was told by one of the Cust Svc Rep who was very polite earlier and apologized for the incovenience but told her it aint her fault so will just callback this friday about the V phone. I still havent decided if I should join the Voip service except for the Yahoo online Calling feature wc is of course for Free Wink
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guyver8400
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Joined: Aug 16, 2005
Posts: 41

PostPosted: Wed Mar 21, 2007 5:36 pm    Post subject: Reply with quote Back to top

mwmcclure wrote:

Vonage has had their hiccups (as has BellSouth) but in the long term, they are both very reliable. I experienced nothing like my neighbors who were without cable service for 3 weeks due to the last ice storm.


The long run is undecided with the Verizon decision. The accounts I have aren't just mine, I just manage them for people and businesses. When they hear in the news that Vonage might go Bye Bye, they tell me to find an alternate.

Here in NY cable service is very solid, What service do you have?
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guyver8400
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PostPosted: Wed Mar 21, 2007 5:38 pm    Post subject: Reply with quote Back to top

sheezhot wrote:
Vonage is currently upgrading their system. I was told by one of the Cust Svc Rep who was very polite earlier and apologized for the incovenience but told her it aint her fault so will just callback this friday about the V phone. I still havent decided if I should join the Voip service except for the Yahoo online Calling feature wc is of course for Free Wink


An update you don't do during the day and you make sure it doesn't last 3-4 hours.

I call Shenanigans!
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jlwn111
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Joined: Mar 21, 2007
Posts: 7
Location: Sedona, AZ, USA

PostPosted: Wed Mar 21, 2007 11:01 pm    Post subject: Outage Over? Reply with quote Back to top

If the outage is over where you are, it's still not over here (in Sedona, AZ). Inbound dialing still goes to my Newtork Outage back-up phone (which it wasn't even doing earlier in the day). Please advise.

And while you're at it, please enjoy the view of my "back yard" ---



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iskyfly
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PostPosted: Thu Mar 22, 2007 7:15 am    Post subject: Reply with quote Back to top

Could this have anything to do with it?

http://independent.gmnews.com/news/2007/0321/Front_Page/048.html

Quote:

Utility pole split, power lost from DWI accident
At 12:47 p.m., police received a report of a serious accident on West Main Street in the area of the Vonage offices. Police determined that a 2006 Nissan Armada sport utility vehicle driven by Nicole Devaney, 34, struck a utility pole, severing it in half and leaving the top half hanging from electrical wires.
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jlwn111
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Joined: Mar 21, 2007
Posts: 7
Location: Sedona, AZ, USA

PostPosted: Thu Mar 22, 2007 9:22 am    Post subject: Seriously.. Reply with quote Back to top

Can the guy who started the thread reply too? It's THU morning and we've still got an outage here in AZ. I've done everything I need to do to reset. My high-speed connection is fine. What's the deal? I don't feel like calling customer service again and waiting for 45 minutes to find out that they are still working on it. Please provide an update here when you get a chance. We're almost up to 24 hours here.
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sheezhot
Vonage Forum Master
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Joined: Apr 19, 2006
Posts: 172

PostPosted: Thu Mar 22, 2007 9:37 am    Post subject: Reply with quote Back to top

If you want the tech people from Vonage help you and you dont wanna be transferred from one dept to another dial their direct line.
1-888-312-8972

That's advance tech by the way or should I say Tier 3. Smile
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jlwn111
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PostPosted: Thu Mar 22, 2007 9:46 am    Post subject: OK... Reply with quote Back to top

sheezhot wrote:
If you want the tech people from Vonage help you and you dont wanna be transferred from one dept to another dial their direct line.
1-888-312-8972

That's advance tech by the way or should I say Tier 3. Smile


OK... so by this response, I take it that we ALL still have an outage? That's what it sounds like. I do think that we're at around hour 21 or so. I know it was around 10AM pacific (you know, Arizona/Mountain STANDARD Time) when I first noticed that I couldn't make a call. I'm glad the network outage forwarding is working at least. When someone calls me, it goes to my cell.
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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