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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


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atnevon
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Joined: Mar 21, 2007
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PostPosted: Wed Mar 21, 2007 11:36 am    Post subject: Cannot receive calls on virtual phone number Reply with quote Back to top

For some reason, a few minutes ago, I stopped receiving phone calls on my virtual phone number. If I call myself on my cell phone with my main Vonage number, everything works fine, but calling the virtual number results in a fast busy. I tried calling tech support, but I keep getting a message saying no reps are available. Is anyone else having this problem?
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bclemms
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Joined: Feb 26, 2007
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PostPosted: Wed Mar 21, 2007 11:39 am    Post subject: Re: Cannot receive calls on virtual phone number Reply with quote Back to top

atnevon wrote:
For some reason, a few minutes ago, I stopped receiving phone calls on my virtual phone number. If I call myself on my cell phone with my main Vonage number, everything works fine, but calling the virtual number results in a fast busy. I tried calling tech support, but I keep getting a message saying no reps are available. Is anyone else having this problem?


I am having the same problem except mine says the number can not be completed as dialed. I guess this is just Vonage's weekly phone problem.

I think they should run a special promotion that includes a free tube of vaseline with a Vonage phone system.
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nctalkinghead
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Joined: Mar 17, 2004
Posts: 21

PostPosted: Wed Mar 21, 2007 11:45 am    Post subject: Reply with quote Back to top

Same trouble in Raleigh, NC. I can call my Vonage number from another Vonage account. However, all other calls generate either a fast busy signal or a message that the call cannot be completed as dialed. If my phone rings and I answer, there is no voice on the other end!

Fortunately, this is the first trouble that I've had in 3 years of Vonage service!
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notyou
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Joined: Mar 21, 2007
Posts: 4

PostPosted: Wed Mar 21, 2007 11:53 am    Post subject: Reply with quote Back to top

I'm in CA and I've never had trouble before either. Unfortunately I use Vonage for business and this problem is losing me money.

I need a simple Call Forwarding solution with an existing phone number. If anyone has any suggestions, please let me know. I don't even use the land based numbers, I just have them all forwarded to various cell phones.
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duoart
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Joined: Mar 21, 2007
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PostPosted: Wed Mar 21, 2007 11:53 am    Post subject: Reply with quote Back to top

I'm in Seattle and things are totally fubar for me too.

caller ID said a friend from the Bay Area was calling, I answered 3 times to no voice. I then called them directly on the other line. While I was on the line with them caller ID said they were calling on the other line 3 times!!!! Wife says our lines don't even ring when calling from her cell.

On hold with Vonage support as I type this. Wait to speak with a rep will be at least 15 minutes according to the phone queue system

Something is definately kaput at Vonage today!


Last edited by duoart on Wed Mar 21, 2007 11:56 am; edited 1 time in total
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notyou
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PostPosted: Wed Mar 21, 2007 11:55 am    Post subject: Reply with quote Back to top

Also, I've been on hold for 30 minutes as of right now.
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nctalkinghead
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Joined: Mar 17, 2004
Posts: 21

PostPosted: Wed Mar 21, 2007 12:00 pm    Post subject: Reply with quote Back to top

Unfortunately I use Vonage for business and this problem is losing me money.

I've had several small business operators tell me Vonage horror stories and none of them still uses Vonage!
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notyou
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Joined: Mar 21, 2007
Posts: 4

PostPosted: Wed Mar 21, 2007 12:00 pm    Post subject: Reply with quote Back to top

I just got through and it is a "known issue" and all the customer rep could tell me is that it should be working in the next couple hours???

This is absurd. I'll take any suggestions for call forwarding services. I might just have to go back to AT&T. *shudder*
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tommyb71
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Joined: Mar 21, 2007
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PostPosted: Wed Mar 21, 2007 12:08 pm    Post subject: Reply with quote Back to top

I'm in Denver , CO and same here. Unable to use my Vonage phone to receive or make calls, the virtual number doesn't seem to work either and the calls that get diverted to my cell are so choppy that its absolutely pointless...... Tried calling the customer service line but to much of a long wait.

I've been a customer of Vonage since Sep'06 and this is the first issue I've had with them. It would be good if the had a service status page on their website so people wouldn't waste their time and Vonage's calling in to see whats going on.....
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notyou
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Joined: Mar 21, 2007
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PostPosted: Wed Mar 21, 2007 12:17 pm    Post subject: Reply with quote Back to top

If you login to their site this service announcement is up:

Some customers are presently experiencing an intermittent issue affecting their ability to make and receive calls.

Our engineers are aware of this issue and are working to resolve it as soon as possible.

Please check your web account for updates. We apologize for any inconvenience and thank you for your patience in this matter.
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