Cannot receive calls on virtual phone number

Posts: 5 · New Forum Member Joined: Mar 21, 2007 Posts: 5

For some reason, a few minutes ago, I stopped receiving phone calls on my virtual phone number. If I call myself on my cell phone with my main Vonage number, everything works fine, but calling the virtual number results in a fast busy. I tried calling tech support, but I keep getting a message saying no reps are available. Is anyone else having this problem?

Posts: 4 · New Forum Member Joined: Feb 26, 2007 Posts: 4

atnevon wrote:

For some reason, a few minutes ago, I stopped receiving phone calls on my virtual phone number. If I call myself on my cell phone with my main Vonage number, everything works fine, but calling the virtual number results in a fast busy. I tried calling tech support, but I keep getting a message saying no reps are available. Is anyone else having this problem?

I am having the same problem except mine says the number can not be completed as dialed. I guess this is just Vonage's weekly phone problem.

I think they should run a special promotion that includes a free tube of vaseline with a vonage phone system.

Posts: 21 · Vonage Forum Associate Joined: Mar 17, 2004 Posts: 21

Same trouble in Raleigh, NC. I can call my Vonage number from another Vonage account. However, all other calls generate either a fast busy signal or a message that the call cannot be completed as dialed. If my phone rings and I answer, there is no voice on the other end!

Fortunately, this is the first trouble that I've had in 3 years of Vonage service!

Posts: 4 · New Forum Member Joined: Mar 21, 2007 Posts: 4

I'm in CA and I've never had trouble before either. Unfortunately I use Vonage for business and this problem is losing me money.

I need a simple Call Forwarding solution with an existing phone number. If anyone has any suggestions, please let me know. I don't even use the land based numbers, I just have them all forwarded to various cell phones.

Posts: 3 · New Forum Member Joined: Mar 21, 2007 Posts: 3

I'm in Seattle and things are totally fubar for me too.

caller ID said a friend from the Bay Area was calling, I answered 3 times to no voice. I then called them directly on the other line. While I was on the line with them caller ID said they were calling on the other line 3 times!!!! Wife says our lines don't even ring when calling from her cell.

On hold with vonage support as I type this. Wait to speak with a rep will be at least 15 minutes according to the phone queue system

Something is definately kaput at Vonage today!

Posts: 4 · New Forum Member Joined: Mar 21, 2007 Posts: 4

Also, I've been on hold for 30 minutes as of right now.

Posts: 21 · Vonage Forum Associate Joined: Mar 17, 2004 Posts: 21

Unfortunately I use Vonage for business and this problem is losing me money.

I've had several small business operators tell me Vonage horror stories and none of them still uses Vonage!

Posts: 4 · New Forum Member Joined: Mar 21, 2007 Posts: 4

I just got through and it is a "known issue" and all the customer rep could tell me is that it should be working in the next couple hours???

This is absurd. I'll take any suggestions for call forwarding services. I might just have to go back to AT&T. *shudder*

Posts: 1 · New Forum Member Joined: Mar 21, 2007 Posts: 1

I'm in Denver , CO and same here. Unable to use my Vonage phone to receive or make calls, the virtual number doesn't seem to work either and the calls that get diverted to my cell are so choppy that its absolutely pointless...... Tried calling the customer service line but to much of a long wait.

I've been a customer of Vonage since Sep'06 and this is the first issue I've had with them. It would be good if the had a service status page on their website so people wouldn't waste their time and Vonage's calling in to see whats going on.....

Posts: 4 · New Forum Member Joined: Mar 21, 2007 Posts: 4

If you login to their site this service announcement is up:

Some customers are presently experiencing an intermittent issue affecting their ability to make and receive calls.

Our engineers are aware of this issue and are working to resolve it as soon as possible.

Please check your web account for updates. We apologize for any inconvenience and thank you for your patience in this matter.