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Hello, I think
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they can surely
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Haniltery Posted:
For wipe call
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of the offline, in
gengral , it
usually apply to
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What is the main
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virtual number?
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Trafford Posted:
Seems like a
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rely exclusively
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diazou Posted:
Hello, It's
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? Thanks!
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Hi all We have
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beast321 Posted:
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Av8rix Posted:
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Im trying to add
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mel46
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PostPosted: Mon Mar 19, 2007 10:50 am    Post subject: dropped audio on incoming calls Reply with quote Back to top

I am hoping someone can help me with dropped audio on incoming calls. It only started happening the last few weeks. I did the testyourVoIP, and it came back 0% packet loss. I also decreased the bandwidth as per Vonage instruction to no avail. Since I have three separate phone lines, I am going to check how it is conf. to see if the dropped calls are one particular line. Any help is appreciated. I have a recording system so basically for the last few weeks, I have a lot of lost dictation.
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sheezhot
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PostPosted: Mon Mar 19, 2007 12:25 pm    Post subject: Reply with quote Back to top

If your Vonage adapter is located behind a routing device that has firewall capabilities, and you do not wish to reconfigure your network, then that routing device must be configured for port forwarding for Vonage service to operate.

A "port" is a logical connection on a computer. It is not a physical port that you plug a cable into; rather, it is like a virtual door into a device. Ports are used to separate data that is being sent over the internet. For example, when you connect to a website, port 80 is used for the traffic to pass to and from your computer. There are more than 65,000 ports that computers use to send and receive data. Vonage uses only a few of these ports, listed below.

For more info go to www.vonage.com and click on port forwarding. To some that works and then after they are able to receive calls. Smile
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kannan
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PostPosted: Mon Mar 19, 2007 1:13 pm    Post subject: r Reply with quote Back to top

give us a discription of ur network, and when u says 3 different phone lines it means u have home wired the Vonage, try connecting a phone directly to Vonage and see if u have the same problem.

Dropped calls r due to bandwidth most of the time,and once u change the band width to something lower reboot the device. and also post ur speed test results.
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Steve48
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PostPosted: Mon Mar 19, 2007 7:31 pm    Post subject: Reply with quote Back to top

Also, include all the technical details listed in the sticky message at the top of the forum. Please copy and paste the detailed results of your Voip test.

If you haven't re-booted all your equipment- modem, routers, Voip adapter, etc., please do that.

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Steve Gray
Orlando, FL
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mel46
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PostPosted: Mon Mar 19, 2007 8:26 pm    Post subject: Reply with quote Back to top

I lowered my bandwidth at Vonage site. I rebooted, and the lights on the one adapter look better, more steady with occasional blinking of ethernet, even less occasional blinking of internet, and constant blinking of inactive phone line (i have two adapers, three phone lines) This adapter is the VT2142. The newer adaptor T1 Linksys, RTP300 never blinks. Anyway, this is my new testyourvoip.
MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 124 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 27 ms

Signaling Quality Post-Pickup Delay 105 ms
Call Setup Time 119 ms
Media Delay 150 ms

My only other thoughts are the older Vonage device is next to the router. They say that is bad. And the blinking lights on the older adapter make me wonder if I need a new one.
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Steve48
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PostPosted: Mon Mar 19, 2007 8:56 pm    Post subject: Reply with quote Back to top

Your test results look pretty good. You say that the lights look steadier after the re-boot, so maybe we should wait a bit to see if the problem has corrected itself. Also, it's important to follow up on the idea you had in your first post of seeing whether the problem is with just one line or all of them.

How do you have the devices hooked up? What is your modem and who is your ISP?

Blinking of the ethernet lights is normal. However, the phone lights should be steady, unless you have phone mail for the line monitored by that light, or a phone plugged into that line is off-hook. The blinking of the inactive line is abnormal, unless you have a phone plugged into it for some reason and it's off-hook. However, if it's the VT2142 I wouldn't be too concerned. It has some firmware issues with regard to the light, but they don't seem to affect performance.

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Steve Gray
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mel46
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PostPosted: Mon Mar 19, 2007 9:03 pm    Post subject: Reply with quote Back to top

ISP is roadrunner (Bright House) and router just says Broadband Router 4-port switch. I did recently put in an answering attendant, so that could be the blinking light on inactive line. Before the reboot, line 2 wasn't lit at all. Yes, this is the second test that the numbers looked good though I am by far no expert. I thank everyone for their input. BTW, what about the router and adapter being too close.?? I thought I read something about that too....
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Steve48
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PostPosted: Mon Mar 19, 2007 9:37 pm    Post subject: Reply with quote Back to top

Routers and adapters can be close together as long as they're getting adequate cooling. Make sure plenty of air circulates around them.

You hadn't mentioned a router before unless you're referring to one of the Vonage boxes. Or is it a modem/router? How exactly is your network set up?

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Steve Gray
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mel46
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PostPosted: Tue Mar 20, 2007 7:09 am    Post subject: Reply with quote Back to top

After all the rebooting last night, the phone line light on the one adapter is out again.... Why? Anyway, it is two Vonage adapters and a wireless game thing and another computer (we unhook most of the time) to a modem (don't know the brand) just broadband router, and it is hooked to the cable modem which is hooked to my computer.
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Steve48
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PostPosted: Tue Mar 20, 2007 7:18 pm    Post subject: Reply with quote Back to top

I wouldn't worry about that second phone light on the VT2142. As I said, it's a firmware issue. Mine, on a VT2442, comes on from time to time and goes off again, but it doesn't seem to affect anything.

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Steve Gray
Orlando, FL
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