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md5000
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PostPosted: Fri Jul 11, 2003 6:34 pm    Post subject: Call Waiting - Instant 3-Way Call>?? Reply with quote Back to top

Hi,

When I answer a call waiting call I am automatically in a 3-way conference. That means that the person I was talking with before does hear me answering the caller who interrupted the conversation and vice versa.

I cannot switch back and forth as with regular call waiting and answer the incoming call in privacy.

Anybody else experiencing this?

Thanks,

md500
dconnor
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Joined: Mar 05, 2003
Posts: 2264
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PostPosted: Fri Jul 11, 2003 9:21 pm    Post subject: Reply with quote Back to top

Oddly, I do know of this problem, but it is limited to a VERY small area.

May I ask what state you are in md5000?

And as antipas stated, you should email Vonage CS, be sure to put your account number and a brief discription in the subject line.

Please let us know the outcome.

Good Luck.
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md5000
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PostPosted: Sat Jul 12, 2003 3:31 pm    Post subject: Pennsylvania Reply with quote Back to top

I am in Pennsylvania - I also emailed customer care - haven't received a reply yet.
darkwingduck
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Joined: Mar 10, 2003
Posts: 6
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PostPosted: Sun Jul 13, 2003 8:27 pm    Post subject: Reply with quote Back to top

You should email Vonage CS with your account number and a brief discription of the issue in the subject line.

Include other details in the content of the email.

Also, I noticed that dconnor replied to you. He is somewhat of an "inside guy" at Vonage and helps a lot of people out with issues. You should PM him if the problem continues.
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PostPosted: Thu Sep 11, 2003 10:52 am    Post subject: Re: Pennsylvania Reply with quote Back to top

md5000 wrote:
I am in Pennsylvania - I also emailed customer care - haven't received a reply yet.


I am also in PA, and I'm having the same problem. Did you get a resolution on this?
t3rminous.
Guest





PostPosted: Thu Sep 11, 2003 11:10 am    Post subject: I posted the above.... Reply with quote Back to top

I'm the one that just posted the above reply, but my user name for some reason, when I log in, it says the account has been suspended. I JUST REGISTERED. I don't know how I could be suspended already.
dg
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Joined: 1058042074
Posts: 38
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PostPosted: Fri Sep 12, 2003 8:15 am    Post subject: Reply with quote Back to top

***This is about the problem with the suspended login, not about the 3-way calling issue***

Don't take it personally - apparently this happens all the time with this forum. I suggest leaving a message in the "Report a bug" section of the forum. Darkwingduck or Antipas usually fix this fairly quickly.
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PostPosted: Sun Sep 14, 2003 9:49 pm    Post subject: Reply with quote Back to top

That simply might mean, its time to change phones. The phone you are currently using might be incompatible with the ATA 186. You can also contact Cisco TAC and see what they have to say.
guest
Guest





PostPosted: Thu Dec 18, 2003 6:59 pm    Post subject: Seen this too Reply with quote Back to top

This happens with my phone as well. It's pretty strange.
Laureltn
Vonage Forum Master
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Joined: Aug 19, 2003
Posts: 220

PostPosted: Fri Dec 19, 2003 9:35 am    Post subject: Reply with quote Back to top

Hi there:

Call support to be sure there's nothing that needs changed in your ATA configuration, but most likely it's the phone.

I had an ATT with caller id/callwaiting caller id and I loved it -- until the first time I had a call come in. It was the one that either automatically hung up the first call and put you to the second call or did an automatic conference call.

I went through about four desktop phones and a few cordless phones before we got that resolved. Panasonics work. My Motorola cordless works.

laurel
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