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diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


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mhtbob
New Forum Member
New Forum Member


Joined: Jan 08, 2004
Posts: 6
Location: norcal

PostPosted: Mon Nov 01, 2004 5:49 pm    Post subject: Can't reach support - anyone from Vonage here? Reply with quote Back to top

Online inquiries are ignored, phone calls drop. Tried to get a number that someone would answer via livechat, and I simply got the "real" 732-xxx-xxxx number for the 1866 line.
"Your call is being transferred" and line drops... or I waited over 1/2 hour.

Case number: 833367

can someone please contact me. I need a RMA for the Motorola VT1000 that stopped working. All troubleshooting was done, check the case notes for details.

Sorry for posting this here, but I need tech support.
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TheSauceMaster
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 25, 2004
Posts: 20
Location: Indiana

PostPosted: Tue Nov 02, 2004 3:09 am    Post subject: Reply with quote Back to top

If you read the bottom this is not a Offical Vonage Forum , so most likely you not going to find help here , pretty much users helping users.

Quote:
www.vonage-forum.com is not an official Vonage® website & is independently operated.
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mhtbob
New Forum Member
New Forum Member


Joined: Jan 08, 2004
Posts: 6
Location: norcal

PostPosted: Tue Nov 02, 2004 1:15 pm    Post subject: Reply with quote Back to top

I know... but if the official ways don't work, doesn't hurt to try the unofficial and share w/ other users that it's impossible to call support.
Maybe it's just me, maybe not.
They actually contacted me after I faxed them a "please call me note", and I am sure they might check here to see what's going on as well.
thanks though.
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RainKing
New Forum Member
New Forum Member


Joined: Nov 08, 2004
Posts: 3

PostPosted: Mon Nov 08, 2004 1:46 am    Post subject: Reply with quote Back to top

mhtbob wrote:
I know... but if the official ways don't work, doesn't hurt to try the unofficial and share w/ other users that it's impossible to call support.
Maybe it's just me, maybe not.
They actually contacted me after I faxed them a "please call me note", and I am sure they might check here to see what's going on as well.
thanks though.


Strange. I had to call tech support today for a problem I've been having. Had to wait maybe 5 minutes on hold before I got a tech on the line. Not bad if you ask me, considering how fast Vonage is growing. The other day I did have to wait on the line for 30 minutes, and i think it wouldn't hurt if Vonage upgraded their call center a bit and hired some more customer service reps... But overall I am satisfied with Vonage. Much better than SBC's crappy service and rediculous rates. Being able to talk unlimited hours and having no worries about LD charges for only 27 bucks a month with tons of features (CallerID, call waiting, forwarding, voicemail, etc etc) is the best investment I have ever made.

Two things Vonage needs to do, though:

1. Add a CALL FILTERING feature where I can login to my account manager on the website and put in phone numbers of people I DONT want to call me. What I'm looking for is, if I put a # on my "blocked call" list, that person wont even get a ring, but a recording saying "this line has been disconnected" (or something to that effect). PLEASE Vonage, ADD THIS FEATURE and I will be a happy camper. I have a few phone numbers I'd just LOVE to block...

2. The voicemail section on the online account manager is way too limited. Give me the ability to set different messages (and message scheduling) on the website...

hopefully Vonage is working on such features. And I do hope Vonage monitors this forum, so they can see what their customers want! Smile

RK
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