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kmil
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PostPosted: Sat Mar 10, 2007 4:50 pm    Post subject: Trouble receiving some local calls, Call cannot be completed Reply with quote Back to top

We've had Vonage for about 4 months. No outgoing call issues except for occasional echo.

Most people can call us locally with no problem. We do have at least 4 people now (strangely enough 3 are doctor offices trying to call us back) who call us and hear a very faint voice saying, "Your call cannot be completed as dialed".

I live near Wash DC in Fredericksburg, VA. In this area I think they still haven't quite implemented the manditory 11 digit local calling. Is this the problem? I've called tech support (actually I always seem to get through to tech support with no problem) but they tell me it's a problem with the other people's phone line. They tell me to tell everyone to call with 11 digits.

Why is it some people can call us locally but not others. We may have to cancel service if we are repeatedly told by doctor offices that they can never get through.

Thanks for any advice.
Kim


Why is it some people can call us locally but not others. We may have to cancel service if we are repeatedly told by doctor offices that they can never get through.

Thanks for any advice.
Kim
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Naaz
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PostPosted: Sun Mar 18, 2007 7:03 am    Post subject: you can Reply with quote Back to top

you can tell them to dial whole 11 digit and try. Because in each area code there will be different telephone exchanges and if you both belong to same exchange it should be local.
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galion
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PostPosted: Sun Mar 18, 2007 10:34 am    Post subject: Reply with quote Back to top

Here is an interesting problem I ran into in Alabama. I am specifically referring to two cities in Alabama. Calls in city #1 are handled by a small "fly by night" phone company. Calls in city #2 are handled by one of the major phone companies (I'll be nice and keep their name out of it, but they just keep growing). Rolling Eyes Anyway, POTS calls from city #1 to city #2 are free. Have been since I was born and grew up there. So, Vonage gets an exchange in city #2. I added a virtual number so my family could call me free. They only dial 7 digits to reach anything in their "toll free" area. Next thing you know all of my family is getting charged long distance by the big company on their phone bill from "fly by night" and they didn't even dial 1 or area code, just the 7 digits. Now the problem gets good. I do some research and find out that Vonage leases their connection from Level 3 Communications which they do in a lot of areas. Level 3 has an agreement with the big phone company for the connection. So my family in city #2 does call for free. But Level 3 and city #1 don't have an agreement and now they are charging my family long distance without them even knowing it was coming. In fact their local office originally said it would be no charge. The local office didn't know about Voip.

I call the "fly by night" phone company. No luck other than they would drop the charges that month after negotiation. The charges came from the big phone company and they put them on the bill as a courtesy. Courtesy? My family specifically requested NO long distance carrier three years ago. How can their be any charge for a call they complete with 7 digits.

I call the public service commission in Alabama. They said they didn't understand Voip and didn't know what to do. They said it wasn't fair that my family could call me in Ohio for free. Mad But if I wanted to file a formal complaint (paperwork) I could. They certainly let me know their feelings so I knew I would waste my time.

I call the FCC. They said they couldn't help. They were overwhelmed by calls on Voip and it was too much trouble. Seriously, that was the response. They did say I could file a formal complaint and they might get to it. Again, red tape to a dead end.

So, I call Vonage. They took my information and did nothing else. I called them a second time. No return call yet and that has been about eight months ago. I guess they knew it would not get anywhere and they have their hands full with Verizon crying (who isn't the big phone company I am referring to).

Now I do wave the Vonage flag and don't intend to get any other service. But I am ashamed that they dropped my requests and never returned my calls. Unfortunately the problem is more with the local boys not cooperating and the government turning their head. So any Voip would have the same problem.

Now you understand why I think the whole government thing is held by the POTS phone companies. (insert paranoia) They do as they please and we are supposed to know who they have agreements with before we dial anything.

In your case you are extremely lucky that the doctor didn't dial the local number and then get charged long distance. Then you would have a mess to straighten out. Been there. Done that.

In my case I have a Vonage toll free number so my folks can call and I call them back. Yes, the Alabama Public Service Commission thinks that isn't fair and the FCC is lost in a political muck. But, it works for me. I never reach my base minutes on my toll free number and I only pay $5.00 a month. But you can't give the number out to everyone or you will be paying through the nose. Only my close family has the number.

I can't wait until Voip takes the lead and the POTS phone companies finally have to bow, unless they keep government in their pocket. Then they will find a way to extract my money again.

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roscopco
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PostPosted: Sun Mar 18, 2007 2:20 pm    Post subject: call collect Reply with quote Back to top

I just have people outside my calling area to call me collect, I refuse the charges and call them back.

I don't have a v-access number for my area, do you have one for your area?
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jcovert
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PostPosted: Sun Mar 18, 2007 3:20 pm    Post subject: Reply with quote Back to top

Hey galion,

Let's look into this local calling thing. As I've posted a number of times before, the local calling database at www.localcallingguide.com , though not guaranteed, is pretty good.

What are your parents' area code and first three digits, and what are your Vonage area code and first three digits?

/john

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Last edited by jcovert on Sun Mar 18, 2007 3:35 pm; edited 1 time in total
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roscopco
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PostPosted: Sun Mar 18, 2007 3:33 pm    Post subject: correct link Reply with quote Back to top

You have posted the wrong link, here it is again.

http://www.localcallingguide.com
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jcovert
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PostPosted: Sun Mar 18, 2007 3:57 pm    Post subject: Reply with quote Back to top

Thanks, roscopco. The problem was no space before the comma.

BTW, under both U.S. and Canadian law, refusing a collect call and then calling back via a less expensive method is fraudulent theft of long distance charges, a felony punishable by long prison terms and astronomical fines.

However, accepting a call on an 800 number (and paying the charge for that one minute call) and then calling back is perfectly legal.

/john

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Last edited by jcovert on Sun Mar 18, 2007 10:52 pm; edited 1 time in total
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roscopco
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PostPosted: Sun Mar 18, 2007 4:12 pm    Post subject: the law Reply with quote Back to top

First I ever heard of that being against the law. I will have to do some research on that or if you have the reference I would like to read it.
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jcovert
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PostPosted: Sun Mar 18, 2007 6:53 pm    Post subject: Reply with quote Back to top

In the U.S., it's covered under 18 USC Chapter 63 § 1343, Fraud by wire, radio, or television. It's considered "having devised or intending to devise any scheme or artifice to defraud" and 1346 defines that as depriving "another of the intangible right of honest services."

Back in the summer of 1969, I paid a courtesy call to Southern Bell security in Birmingham, Alabama. They were carrying out a major investigation into people "signalling", which is what this is called. He had the records of EVERY declined collect call made over a six month period. Signalling includes such things as ringing twice and hanging up, to let folks know the caller has arrived.

What such a caller has done is transmit information over the wires without paying the lawful charges for providing that service. Declining a collect call and then using the information (i.e. the fact that Person X was calling, or where person X was located when he called) in any way, especially to call them back at a lower rate, is stealing telephone service.

In Canada it's R.S.C. 1985 c. C-46 § 326.

/john

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Last edited by jcovert on Sun Mar 18, 2007 10:50 pm; edited 1 time in total
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roscopco
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PostPosted: Sun Mar 18, 2007 7:04 pm    Post subject: do different then using caller id Reply with quote Back to top

I looked up the Canadian reference and I didn't read what I am doing is illegal.

Criminal Code
PART IX: OFFENCES AGAINST RIGHTS OF PROPERTY
Theft

Theft of telecommunication service


326. (1) Every one commits theft who fraudulently, maliciously, or without colour of right,

(a) abstracts, consumes or uses electricity or gas or causes it to be wasted or diverted; or

(b) uses any telecommunication facility or obtains any telecommunication service.

Definition of “telecommunication”


(2) In this section and section 327, “telecommunication” means any transmission, emission or reception of signs, signals, writing, images or sounds or intelligence of any nature by wire, radio, visual or other electromagnetic system.


I am sure people call someone let it ring a couple of times and then hang up. The person looks at their caller ID and calls back, I guess this is illegal also?

Well this thread has now been hi-jacked, sorry to the original poster of the thread.
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