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mjldds
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Joined: Jan 30, 2004
Posts: 4

PostPosted: Sun Oct 31, 2004 10:27 pm    Post subject: Daylight Savings time Reply with quote Back to top

I live in Henderson, Nevada. My Time zone settings on the Dashboard are correct for Pacific, (TJ) time. I manually change my time on my phone and when an incoming call comes in, it changes the Time back to the older prior to the Changeover last night. So, instead of being the correct time, it shows one hour later. It's a Panasonic KX-TG2740 Cordless answering two line machine with caller ID. Never had any issues before with regards to this, not counting when they had me using Greenwich Mean time which was a hassle, before that was fixed. Now this Sad

I have already rebooted the ATA device and changed settings and rechanged settings on the dashboard to no avail.

Anyone else having an issue with the time changeover???

Customer service tech line just states we are too busy and call back later.
REALLY Great (not) customer service.

Any help appreciated.

TIA

Mark
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dconnor
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Sun Oct 31, 2004 10:38 pm    Post subject: Reply with quote Back to top

Give it a minute, you might see a ping come from Vonage that will fix...

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mjldds
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Joined: Jan 30, 2004
Posts: 4

PostPosted: Mon Nov 01, 2004 9:14 am    Post subject: Reply with quote Back to top

Thanks. You're right Smile
All is OK this morning. Drove me nut's yesterday.

Still wish they could fix a bug where I occasionally lose the caller ID info. Just shows Incoming Call with no information. Rebooting the adapter ALWAYS fixes this.

They downloaded some supposed fix firmware update around three weeks ago. Still does this for no reason.

Just annoying. Sorry about off topic. Thought since you were right on with the first issue, you may have insight into the second.

Best.....

Mark
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bretton
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Joined: Nov 11, 2004
Posts: 2

PostPosted: Thu Nov 11, 2004 8:40 pm    Post subject: Reply with quote Back to top

Same problem here. Tech support was NO help. I keep setting the phones to the correct time but as soon as I get a call, the clocks jump ahead an hour. Did I miss some kind of upgrade? I'm using the Cisco ATA 186 behind a Linksys router. Thanks.
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mjldds
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Joined: Jan 30, 2004
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PostPosted: Thu Nov 11, 2004 9:05 pm    Post subject: Reply with quote Back to top

I called Vonage last night. They confirmed looking at my dashboard the screwy caller ID issues. They are sending me their current Linksys Combo Router and ATA adapter buillt in. I already use an 8 port Linksys Router, but what the heck, I can use this puppy too which has QOS built in. My current Linsys Router is a BEFSR81. I use a static IP with Cox Cable here, so to get everything working without issues, I was running my Cable modem to a plain old switch. Then from the switch, I was feeding the Motorola adapter (which they told me last night was now discontinued, which my issue as one of the reasons. I then feed the Router from the switch. This way the adapter uses DHCP, and my home network is running of my 8 port router setup with a static IP.

And for others looking in on this, yes, I tried all sorts of combinations including using a static IP on the Motorola adapter and running it both between the cable modem and router, or behind the router. My current setup was the only way for me to have all my networking stuff here work correctly, icluding an FTP server which is why I needed a static IP.

My guess is I can now feed the my cable modem to the new Linksys Router/adapter they are shipping me.
Linksys RT31P2 Device 1 $89.99 $0.00

Then link that router to my current router.

Below is an E-Mail from them. Maybe you should do the same Smile

Subject: [vonage.com #890432] Automated Response: CallerID not showing up on Motorola
From: "Vonage Customer Care" <service@vonage.com>
To: mjldds@mjldds.lvcoxmail.com
Date: Thu, 11 Nov 2004 04:57:38 +0000 (GMT)

We have received your recent request for assistance and have opened ticket
[vonage.com #890432] for you.
We promise to respond as quickly as possible. If you are experiencing any
issues or problems with your service please send us your account number,
home networking configuration and a brief description of your problem.

You can send additional information by replying to this email. Please make sure that the string: [vonage.com #890432] is in the subject line of
all future correspondence.

Thanks again for contacting us.

Regards,

Vonage Customer Care


I just now received an RMA and they are shipping me the new adapter.

Regards......
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bretton
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Joined: Nov 11, 2004
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PostPosted: Thu Nov 11, 2004 9:14 pm    Post subject: Reply with quote Back to top

Thanks. I'll try calling again and "suggest" that they send a new router.
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mjldds
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Joined: Jan 30, 2004
Posts: 4

PostPosted: Thu Nov 11, 2004 10:55 pm    Post subject: Reply with quote Back to top

You're welcome Smile
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