Dropped audio (one side only)

Posts: 5 · Posted: Fri Mar 09, 2007 1:43 am Post subject: Dropped audio (one side only)

I have been a loyal Vonage customer for a year and half. I have had a few minor problems until now. With too many calls lately (for over a month now!), the person at other end of most calls “loses me” ie. my half of the call gets dropped and never comes back. I have spent many long hours on the phone with all levels of Vonage tech support trying (and they do try) to solve the problem. I have replaced the Vonage adapter and tech support has tried numerous resets/uploads. It is quite frustrating as we get no warning – some calls work fine for the duration (10-20 minutes); the next call will quit after a minute! Call quality throughout is good.
My setup is dead simple: Comcast Cable (6M/384k)  Motorola SB5120  Linksys RTP300 (Firmware 1.00.62)  Housewire  1 Phone line; 2PCs are connected direct to the Linksys.

Any suggestions greatly appreciated.

Voip Speed test statistics
---------------------
Download speed: 3824552 bps
Upload speed: 364280 bps
Quality of service: 58 %
Download test type: socket
Upload test type: socket
Maximum download pause: 114 ms
Average download pause: 4 ms
Minimum round trip time to server: 101 ms
Average round trip time to server: 142 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.5 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.9

Thanks

Posts: 114 · Posted: Fri Mar 09, 2007 12:22 pm Post subject:

Read through this thread:

Comcast, outbound dropouts, questions - Resolved

Key point: Run PingPlotter to comcast.net, refreshing every 2.5 seconds. The next time you get dropped audio, I bet it shows up as red in PingPlotter.

-Craig

Posts: 5 · Posted: Mon Mar 12, 2007 1:02 am Post subject: Fixed!!

My problems with the one-way dropped audio got progressively worse until it was affecting every call.So after reading ALL the pages from the above thread, I decided to buy a different modem. I ditched the Motorla SB5120 and replaced it with a new Linksys BEFCMU10.

So far SO GOOD! Not one call over the last three days has had ANY problems. Thanks to this forum for hopefully solving this problem for me.

Thanks

Posts: 1 · New Forum Member Joined: Mar 23, 2007 Posts: 1

I've had Vonage for about 2 months now and have seen the exact same symptoms on dropped outbound audio. The party on the other end of the phone couldn't hear me for about 15 seconds while I could hear them perfectly. Since, I had an 6 yr old Toshiba PCX1100U modem, I decided to replace with a Linksys BEFCMU10. When I ran my Voip speed tests with the new modem, my outbound throughput increased by more than 400%! I haven't had any problems since and my audio quality both ways has improved dramatically. Very Happy

Posts: 5 · Posted: Tue Mar 27, 2007 11:57 pm Post subject:

Yep. Have had the new cable modem for 2 weeks now and not one hiccup!