New Vonage user with Fios needs help with terrible sound

Posts: 1 · New Forum Member Joined: Mar 06, 2007 Posts: 1

I just received my Vonage adapter today (d-link VTA). I have FIOS here and I have a Belkin wireless router. I have the Vonage adapter plugged in to my router along with my other pc. I ran the speed test and here's what I got:

d/l speed: 1.53
u/l speed: 1.94
QOS: 75%
jitter: 3.9 ms
packet loss: 63%

Now I don't know exactly what each of these means, but when I try to make a call out, I am getting extremely choppy sound. Can anyone give me some advice on what I might be able to do to improve the quality of sound? I really don't want to go back to Verizon for phone service. Thanks in advance for any help.

Posts: 193 · Vonage Forum Master Joined: Feb 28, 2005 Posts: 193

Hook the computer right to the modem. Rerun Voip test and copy/paste the results from view as text hyperlink on the advanced button. I'm not familiar with FIOS components but packet loss is generally faulty hardware somewhere in the line to the ISP. Taking your router out will confirm it's not your router. From there you could run tracert and pingplotter to help find the problem. But if it's not your router you will probably need to call Verizon for a service call. I believe they can see packet loss from there office.