Motorola VT10005V keeps rebooting

Posts: 1 · New Forum Member Joined: Oct 29, 2004 Posts: 1

Problem: Motorola VT10005V keeps rebooting several times through out the day.

Main Questions:
Is my bandwidth really the problem?
By switching to DSL is there any chance of improvement?
Are there any setup/configurations I can tweak to improve?

History: -

Originally, as instructed by Vonage I had the Moto adapter outside of my router, I was not keen on the idea but regardless it wouldn’t work. So in the name of trouble shooting, I went simple and completely removed the router (not happy about that either). Everything appeared to be fine and deduced that the router required some configuring. However, after 2 weeks with this setup, I started getting dropped internet connections and noticed the adapter started rebooting itself, sometimes even requiring a reboot to the entire lot, modem, adapter and laptop. This occurs several times a day.

Present setup:-
I've reintroduced the router and now how the adapter behind. Now let’s make sure I'm not confusing anyone (myself included)

Cable Modem (RCA) connected to Router (Netgear WGT634U) ->
Adapter wan port connected to port 2 of Router ->
Laptop connected to port 1 of router.

By rebooting all HW in correct sequence, it works and things have definitely improved! but the adapter still reboots throughout the day varying from twice - 5 times and my internet slows down drastically i.e. pointless but does not completely stop.

I hear you asking "What am your doing when it reboots?

Connected to my office via a Terminal Server session, sometimes talking on the phone other times I'm not. The reboot will not always occurring during the conversation, sometimes not until up to 5 minutes after hanging up.

Note, the problem tends to occur more when both TS'ing and talking, also the longer the call duration the more likely a reboot during my conversation.

Hence my 1st question, is my bandwidth the problem here?

I'm using Road Runner cable and the following are results of a speed test (www.dslreports.com) done minutes ago while TS'ing at the same time.

Downstream -> 2685 Kbps
Upstream -> 352 Kbps

I'm definitely no expert but these seem pretty decent speeds. To me that fact that I'm TS'ing is something I would not have considered a bandwidth consuming exercise. Am I mistaken?

My 2nd Question(s), I read an article that Voip has limited relation to bandwidth and more to do with latency. It mentioned that cable is more susceptible to increased latency compared to DSL, also cable companies use very narrow bandwidth for the return signal (upstream).

From a technical standpoint, when using Vonage how important is the upstream rate? I'm I being naive by thinking when I make an out going call I'm using my upstream width but when receiving call's the reverse happens i.e. using downstream?

Has anyone switched over to DSL and noticed a difference?

No, unfortunately a T1 is not a financially viable option (I did look into it)

Finally my last question, are there any suggestion on 'tweaking' the setup of either the adapter or my router?

I'm up for trying!

Thanks in advance

(Hope I didn’t bore anyone and appreciate I'm suffering much less than others)

Posts: 0 · Joined: Aug 20, 2004 Posts: 0

You have described my problems exactly.... Good News it's your Motorola, Bad news it will take a week to get you a new one. I have a Vonage rep testinf mine for three hours, and he finally came to the conclusion that the Motorola was bad so he is shipping me a new Linksis to fix the problem.....

So you better get Vonage on the phone.

David

Posts: 6 · Posted: Mon Nov 01, 2004 5:35 pm Post subject: well....

have the same problem, but can't talk to tech support..
either get transferred to blackhole or wait for up to 30 minutes.
And, NO answer to email. that's not good.