Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
iskyfly
Full Forum Member
Full Forum Member


Joined: Feb 21, 2005
Posts: 40

PostPosted: Fri Mar 02, 2007 8:19 am    Post subject: RMA / RA experiences with Vonage? Reply with quote Back to top

I lost dialtone earlier in the week. Went through the troubleshooting steps with tech support. Noticed that when power cycling the VT1000 the power light would never stay solid. It would blink in non regular intervals. I also noticed that the WAN and PC port lights would completely go off for approx 2 seconds as if the whole unit power cycled. Vonage thinks the unit is defective and has arranged to have a new VT1000 sent to me. He explained that I would need to send the old one back within 14 days to avoid being charged.

I am interested to hear about other peoples experiences with defective unit replacements from Vonage. I received two emails after I finished with tech support. The first one described the RMA / RA process and how within 14 days of receiving the replacement unit I would need to send the defective unit in the original box with all accessories or risk being charged. The second email was an order confirmation for the new unit. It did mention a price of ~$69 for the adapter but the total price was listed as $0.

Just curious if anyone has had bad experiences with being charged even though they returned the defective adapter within 14 days?

Thanks
View user's profile Send private message
techiepm
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 08, 2005
Posts: 18
Location: Houston, TX

PostPosted: Fri Mar 02, 2007 1:24 pm    Post subject: Reply with quote Back to top

Obviously I can't speak for everyone, but I had no issues with this when I had problems with my adapter. Vonage sent me a replacement and I just put the defective hardware back in the same box and returned it. Hopefully your experience is similar.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Mar 02, 2007 8:14 pm    Post subject: Reply with quote Back to top

My results were also good, but we have seen complaints in the forum.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
knorman
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 19, 2005
Posts: 21

PostPosted: Mon Mar 05, 2007 5:12 pm    Post subject: RMA service Reply with quote Back to top

I mentioned in another post today that I had an RTP300 that started getting really noisy, so they sent me out a new unit. They were quick, I didn't get charged extra, and for no apparent reason, after about a year, they sent the original decommissioned router back to me. I asked how I should return it, since they didn't seem to know why they sent it to me to begin with, and they told me I'd have to pay to ship it back, but that I could keep it for free.

I have had issues on other occasions where they didn't seem to understand my questions (they didn't know that the voicemail waiting indicator (VMWI) was a feature they supported), but overall, they've been alright.
View user's profile Send private message
iskyfly
Full Forum Member
Full Forum Member


Joined: Feb 21, 2005
Posts: 40

PostPosted: Tue Mar 06, 2007 10:38 am    Post subject: Reply with quote Back to top

Thanks all for the replies.

Received the refurb'd unit yesterday. Connected it, powered it on and it synced right up and now have dial tone. Yay!

No return shipping was included but oh well. Have already sent off the defective unit.

I wonder if I am locked into the new terms of service as all the paperwork and email that I received with the new unit treats me as if I am a new customer. Probably just generic letters though.

thanks again!
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Tue Mar 06, 2007 2:29 pm    Post subject: Reply with quote Back to top

Obviously too late for you, and probably won't be a problem anyway, but here's some generic advise on doing RMAs in general...

Any time you ship back a product that is worth anything over what you would risk losing, try to ship it using a service that offers online tracking of some sort and BE SURE to use one that at least offers delivery confirmation (preferably requiring a signature). If you have an "RMA Tag" or "Call Tag" from the vendor that uses a non-confirming shipment method, consider paying the extra to add delivery confirmation with signature required, if possible.

You want this because, if the vendor claims they never received the package, you have some proof that they did.

Many of the Vonage-related complaints (and they are all from some time ago, so the problem seems to be fixed) were caused by a very slow and inefficient returns receipt process, with the processing of returns taking days or weeks more than it should. This resulted in some cases with the customer being billed. Vonage had physically received the defective unit, but no one had taken the time to open the box and receive it in their RMA tracking system, so the system automatically billed them. Those customers who had delivery confirmation tended to get their refunds quickly.

This is not Vonage-specific, it just happens. All RMAs are processed upon receipt, and if something goes wrong you may need to prove that they received it. Problems are rare, but they do happen.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Tue Mar 06, 2007 2:31 pm    Post subject: Reply with quote Back to top

iskyfly wrote:

No return shipping was included but oh well. Have already sent off the defective unit.


I don't think Vonage offers those any more, but you can always call Customer Service and see if you can find someone who will give you a credit off your next bill to cover the cost of return shipping.

Of course, it might take you a while to find someone willing to do that, so it all depends how much your time is worth. Smile

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New ElisseyOa
New Today 3
Yesterday 6
Total 99004

Who Is On Site
Visitors 90
Members 0
Total 90


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.95 Seconds and 452 Pages In The Last 60 Seconds
The Vonage VoIP Forum