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UMP25
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Thu Mar 01, 2007 10:35 am    Post subject: Unable to dial most #s from corded phone; cordless OK Reply with quote Back to top

1. Your location: west suburban Chicago, area code 630
2. Your ISP name and type: Comcast broadband
3. Upload and download speeds: 8-10 megs down, 720k up
4. Modem make and model: SB5120. Type of Vonage adapter used: RTP300
6. Setup of Network: Modem-->router-->RTP300
7. Issue you are experiencing ie dropped calls, choppy audio etc (see below)

Well, this is rather weird...

I've got a cordless phone system that has no problem making/receiving any calls. Beginning yesterday (2-28-07), however, my sole corded phone, which is a cool Nortel digital answering machine phone system, suddenly lost the ability to dial out on most numbers, most especially my cell phone. This is important to me because when a message is left, the machine automatically dials my cell phone and leaves a message that a message has been left on my home phone machine. (FYI, there's a reason I do this and can't use Vonage's voice mail & notification instead--my machine recognizes specific numbers and has a unique message for certain callers.)

Yesterday I get home and notice a couple messages on my home machine, so I started wondering why it didn't auto notify me like it has for years. So, I simply tried to dial my cell #, also a 630 #, from my corded phone and after an almost 10-second pause following dialing, the rapid busy signal was heard. Moreover, once in a while there's a recording that said, "your call cannot be completed as dialed...". Weird.

What's stranger is that when I dial numbers from my cordless phone, I have no problem. I thought it might be my corded phone, but when I contacted Vonage last night about this, THEY had problems dialing my cell # from THEIR Vonage network as well. They could dial it from a regular landline #, but not from their Vonage lines. The tech support rep. said she'd have to elevate this but admitted she "has no idea what's going on."

I've had Vonage for over a year and have never had problems with my corded phone unit, and it checks out mechanically. This weird problem just started yesterday.

If anyone has any ideas, I'm all ears.

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UMP25
Vonage Forum Master
Vonage Forum Master


Joined: Feb 09, 2006
Posts: 276

PostPosted: Thu Mar 01, 2007 10:46 am    Post subject: Spanish now the primary choice on vonage menu Reply with quote Back to top

BTW, this is totally an aside, but when I called Vonage last night about this problem, their menu system told me to "press 1 for Spanish, press 2 for English." What the heck is THAT? Now we've relegated English to this nation's second choice?!?

End of rant. Mad Mad

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tophtml
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Joined: Dec 06, 2006
Posts: 174

PostPosted: Thu Mar 01, 2007 11:42 am    Post subject: Re: Spanish now the primary choice on vonage menu Reply with quote Back to top

UMP25 wrote:
BTW, this is totally an aside, but when I called Vonage last night about this problem, their menu system told me to "press 1 for Spanish, press 2 for English." What the heck is THAT? Now we've relegated English to this nation's second choice?!?

End of rant. Mad Mad


I agree!!! That's always bothered me!!!

I guess we are living in the United States of Mexico.
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jayson
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Joined: Jan 13, 2007
Posts: 100

PostPosted: Thu Mar 01, 2007 7:15 pm    Post subject: Reply with quote Back to top

i've had the same issue sometime before.but i was using a cordless phone.got same busy and same message.i called them and they said they placed my device in a monitoring system.i was asked to dial a number in 11digit format.they said the phone's dial pad is not punching numbers correctly.I got another cordless phone plugged in and it is good untill now.

Jay Very Happy
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Mar 01, 2007 10:55 pm    Post subject: Reply with quote Back to top

Ump25, I assume that the cordless phone that works all right is using your Vonage line. Is that correct? If it is, then notwithstanding that Vonage techs are having trouble as well, I'd borrow a corded phone from somewhere and try it. If it works all right, then your corded phone is probably bad. You might also want to check the corded phone system on someone's POTS line.

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jayson
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Joined: Jan 13, 2007
Posts: 100

PostPosted: Thu Mar 01, 2007 11:26 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
You might also want to check the corded phone system on someone's POTS line.


Right! when i tested my faulty cordless(the one that failed with Vonage) in a regular line it was fine.The answer i got is the voltage difference across the Vonage and regulars.

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UMP25
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Posts: 276

PostPosted: Thu Mar 01, 2007 11:28 pm    Post subject: Reply with quote Back to top

I was able to try that today. Worked fine.

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S_K
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Joined: Jul 29, 2005
Posts: 14

PostPosted: Wed Mar 07, 2007 12:25 am    Post subject: Reply with quote Back to top

UMP25 wrote:
I was able to try that today. Worked fine.


Call them and ask them to adjust gains or ask them if they did any fw update and request rollback.
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UMP25
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Posts: 276

PostPosted: Wed Mar 07, 2007 12:27 am    Post subject: Reply with quote Back to top

Well, it's been mysteriously working the last few days, so I might as well leave well enough alone. Razz

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