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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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PostPosted: Wed Feb 28, 2007 1:45 pm    Post subject: Porting out of Vonage - Address Mismatch Advisory - Beware! Reply with quote Back to top

The following is important information if you are attempting to port out of Vonage and you have changed your mailing address at any time after you first opened your Vonage account OR ported in a phone number OR requested a new phone number.

Here's how to avoid your Port Out request being rejected for an "address mismatch" :

Vonage gives their partner telecom firms your mailing address AT THE TIME YOU REQUEST A NEW Vonage PHONE NUMBER -- or AT THE TIME YOU PORT IN A NEW Vonage PHONE NUMBER. They do NOT update your mailing address with their partner firms, regardless of how many times you may update the current address on your Vonage Account.

THEREFORE: when you are porting out of Vonage and you are asked by the porting in / "winning" carrier for your "current address", you must in fact give them your exact address that was on file with Vonage AT THE TIME THE PHONE NUMBER WAS FIRST REQUESTED OR WAS PORTED INTO Vonage. In other words, the third party telecom firms that Vonage uses to handle the porting out request, consider the original customer mailing address at the time the number was first assigned to the customer to be the "current address."

Vonage uses multiple third party partner telecom firms to parcel out numbers in different area codes for their customers. These external telecom partners are the ones who actually handle the port out requests of Vonage numbers.

I confirmed this with a senior level Vonage Customer Relations manager on 2/27/06.

I wrote this message to help other Vonage customers avoid the delays that I've experienced given that this irregularity in the handling of addresses / and the use of external third party telecom firms is not disclosed by Vonage to their customers.
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PostPosted: Wed Mar 14, 2007 6:07 pm    Post subject: Reply with quote Back to top

This is not an issue with Vonage alone. Almost all Voip have the same issues. Remember, even when you verify your account with Vonage they ask you of your billing address not your shipping address as your physical location might change from time to time but the billing address that is associated with the credit card you use when you sign up for the service will not change unless you advised your bank to change it but then that is another case. Just hitting some point or setting an example. Wink

Good job for being a good samaritan. Smile
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PostPosted: Mon May 07, 2007 2:13 pm    Post subject: third party Reply with quote Back to top

i thnk this may have happend to me but we have not changed address in ten years,
my question is if the port out repeatetly gets declined,
how can one request/access/supoena information from the third party to authenticate and sync the account information.
this is a biz number in this case, one of two numbers ported in ....ported out successfully...have another related post listed.


3:07 AM 8/19/2007

this has not resolved as of today. 2nd level tier fcc complaint pending.

parties interested in joining a legal action please reply to
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