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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
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should offer
...

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On Jul 17, 2016 at 23:42:46


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ebuddha
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Joined: Feb 27, 2007
Posts: 4

PostPosted: Tue Feb 27, 2007 7:56 pm    Post subject: Poor audio quality and inconsistency with connections Reply with quote Back to top

I have been a loyal Vonage customer since August 2003. I have done nothing but rave about the service to friends and family in that time. But recently the quality of service has gone from great, to bad, to horrendous. I can no longer make a call to Canada without a deafening crackle on the line. This was after I reported an issue this week with calling Canada and having garbled under water like audio, and the ticket was resolved. All that happened was it went from garbled to loud crackling that makes it impossible to even stay on the line. Sometimes I had to hang up and call a dozen times before I get a solid ringing tone, and knew it was going to be a good connection when I was having the garbled problem. So today when I called tech support, their solution for the crackling was to lower my bandwidth settings without telling me what they were doing. And I only realized it when the quality of connection was so muffled and poor I suspected something was up. Lowering my bandwidth settings to fix the crackling is not a fix, it's a band aid. I am at my wits end with this. I don't want to shop for another Voip provider but if Vonage can't help me soon, I'll be left with no choice. What do I do?

Massachusetts
RCN Cable
Motorola SB5150 >Netgear RP614 v2>Cisco ata 186


Speed test statistics
---------------------
Download speed: 681048 bps
Upload speed: 765352 bps
Quality of service: 40 %
Download test type: socket
Upload test type: socket
Maximum download pause: 585 ms
Average download pause: 32 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 42 ms

Voip test statistics
--------------------
Jitter: you --> server: 10.0 ms
Jitter: server --> you: 8.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 4.4 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 11
Estimated MOS score: 3.5
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Tue Feb 27, 2007 8:14 pm    Post subject: Reply with quote Back to top

Wow, your QOS is horrible, and I surmise it is because the telephone adapter you have cannot be connected first inline to the modem. Couple that with your router, according it's specs, not having any QOS support, and I can see why you might have problems.

I would disconnect it all and connect the cable modem to your PC directly, and run the same tests you ran and post the results here.

I would also consider getting a new phone adapter, preferably one that can be connected to your cable modem, with another ethernet connection to your router.

OR

Buy a router that supports QOS. There's TONS of advice here on what kind to look for, just use the forum search for "QOS Router".

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ebuddha
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Posts: 4

PostPosted: Tue Feb 27, 2007 8:48 pm    Post subject: new results Reply with quote Back to top

navydavy2001 wrote:

I would disconnect it all and connect the cable modem to your PC directly, and run the same tests you ran and post the results here.



This is directly to the modem. And this was the best of the few tests I ran. Some had QOS under 50%

Speed test statistics
---------------------
Download speed: 1101472 bps
Upload speed: 764840 bps
Quality of service: 59 %
Download test type: socket
Upload test type: socket
Maximum download pause: 411 ms
Average download pause: 19 ms
Minimum round trip time to server: 41 ms
Average round trip time to server: 1037 ms

Voip test statistics
--------------------
Jitter: you --> server: 6.3 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 3.4 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 13
Estimated MOS score: 3.5

I just feel like I shouldn't have to go out and buy $120 worth of new equipment, when this stuff worked fine for years. Bummer.
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jayson
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Joined: Jan 13, 2007
Posts: 100

PostPosted: Tue Feb 27, 2007 9:00 pm    Post subject: Reply with quote Back to top

Quote:
Packet loss: server --> you: 3.4 %


this should've been close to 0

Quote:
Average round trip time to server: 1037 ms


Quote:
Maximum download pause: 411 ms


I think your ISP has to have a look into their line.

Jay Very Happy
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Tue Feb 27, 2007 9:37 pm    Post subject: Reply with quote Back to top

On looking at the results, I agree with jayson. I would not buy ANYTHING until the ISP came out and tested your connection and provided you with what you are paying for. No need to spend any of your money when your connection should work as advertised.

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ebuddha
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PostPosted: Tue Feb 27, 2007 9:45 pm    Post subject: Reply with quote Back to top

I just have a hard time swallowing that it has anything to do with my ISP. My speeds are fine when I'm torrenting and surfing. Packet loss or not, there's plenty of headroom to support Voip. Why are the changes Vonage makes when I call tech support creating different and new problems while solving others? If it was an ISP thing, it would all be the same, no?
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NHTracker
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Joined: Mar 23, 2005
Posts: 134

PostPosted: Tue Feb 27, 2007 9:55 pm    Post subject: Reply with quote Back to top

It's your ISP. Voip is extremely sensitive to packet loss and other internet abnormalities.

Your computer can send another request for a bittorrent packet that was lost. But that's not possible with Voip, because it's a continuously 'live' stream.
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ebuddha
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PostPosted: Tue Feb 27, 2007 10:08 pm    Post subject: Reply with quote Back to top

NHTracker wrote:
It's your ISP. Voip is extremely sensitive to packet loss and other internet abnormalities.

Your computer can send another request for a bittorrent packet that was lost. But that's not possible with Voip, because it's a continuously 'live' stream.


Okay, but why do I have a hard time getting a good connection? It's not as if this is something that happens during a conversation. I can tell if it's going to be a problematic connect from the first or second ring. Sometimes it's a sub-par tone on the first ring, but mostly I get the signs on the second ring. It will like skip a beat and go from a solid tone on the first ring to a garbled or static ridden tone there after. But when I luck out and get a solid tone and then connect, the quality is fine for the duration. It's all so frustrating, because I've had the same ISP for years with no problems.
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Tue Feb 27, 2007 11:16 pm    Post subject: Reply with quote Back to top

I don't know what else to tell you. From what you've given us, and from what I know after posting here consistently for about a year and a half, and seeing these exact symptoms, all signs point to an ISP issue. It may not be. But I think it would be wise to check. Who knows, maybe they've done some sort of upgrade that changed the way your connection works. Maybe a squirrel is eating away at a cable somewhere. You are never going to be able to rule that out if you don't have them check.

Another thing is that if you've been a customer since 2003, is it possible your device is dying? That's another thing to consider. The older Vonage devices were pretty much crap anyway, and an over-utilized one is sure to be trouble.

I hope the best for you in this.

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toolio
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Joined: Feb 22, 2007
Posts: 53

PostPosted: Thu Mar 01, 2007 7:25 am    Post subject: Reply with quote Back to top

I use Vonage Canada with my 1 mega connection in Brazil, and call Canada constantly. Since the Vonage general problems of a few days ago (outages in Canada and the U.S.) my call quality to Canada has been intermittently horrible. I am often experiencing a loud crackling sound, particularly to numbers in the 905 area code.

I have used Vonage Canada from here for three years, with very few problems, and certainly none that lasted for more than a few minutes. I have two adapters, the old Motorola and a new Dlink. I have tried both since the difficulties started, and both produced the same crackling. So it is not the adapter.

My connection is relatively good--although at a rated 1 mega download and 300 upload slow by North American standards. And of course, as the speed test shows I don't get those speeds to NA. And as you might expect the round trip is higher than if I was in Canada or the U.S. Here are the stats from the speed test.

Speed test statistics
---------------------
Download speed: 839912 bps
Upload speed: 190632 bps
Quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum download pause: 207 ms
Average download pause: 34 ms
Minimum round trip time to server: 561 ms
Average round trip time to server: 598 ms

Voip test statistics
--------------------
Jitter: you --> server: 5.6 ms
Jitter: server --> you: 8.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.9
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