Poor audio quality and inconsistency with connections

Posts: 6 · New Forum Member Joined: Aug 25, 2003 Posts: 6

I use Vonage since 2003 and moved to Canada from US about 6 months ago. I am experiencing the same exact issues while dialling most of the 905 area code numbers. There is one that is especially bad - TD Bank at Sq One (905-270-9102). I can tell from the first two rings itself if the call quality is going to be horrible - which it usually is for 90% of the time. It is so bad that sometimes people at the other end assume that I am calling from a dead-spot using a cellphone and ask me to call from where the reception is better!

I have a new adapter - VT2442 and the setup is : Cable_Modem -> VT2442 -> Phone.

The strange part is that if I am experiencing "garbled voice quality" to Canada numbers, I hang up and try calling any US numbers (cell/landline) and the voice quality is just perfect. There is nothing in my knowledge that explains this kind of consistent bad quality for Canadian calls.

Posts: 53 · Full Forum Member Joined: Feb 22, 2007 Posts: 53

That's funny. I've been calling various TD bank branches in the 905 area code in the past few days to make some financial arrangements, often with the same results you're having. However, the problem isn't limited to TD, it seems to be many of the 905 numbers I dial, plus some of the 416 numbers.

Just out of curiousity, I tried the TD branch mentioned above and listened to the recording. It seemed fine. Just underlines the randomness of this problem over the past few days, I suppose.

I am about to head back to Canada from Brazil for six weeks, and I'll be using my Vonage Canada service there--in the 905 area code. So many of the calls I make and receive will be 905 calls, and I sincerely hope this problem rectifies itself. Of course, I'll be using a different provider, so it will be interesting to see if the problem spans continents.

Posts: 6 · New Forum Member Joined: Aug 25, 2003 Posts: 6

You are right, I called them a minute ago and it is working fine right now. And that is what is so frustrating about this... you can't put a finger on it. Just when you think you have identified a pattern, the behaviour changes. I even wondered if TD was using Voip and the issue was at their end, but the staff informed me that they are not on Voip.

By the way, here are my speed test results:

Speed test statistics
---------------------
Download speed: 4577176 bps
Upload speed: 362936 bps
Quality of service: 90 %
Download test type: socket
Upload test type: socket
Maximum download pause: 115 ms
Average download pause: 7 ms
Minimum round trip time to server: 33 ms
Average round trip time to server: 73 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.7 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.9