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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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techz
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PostPosted: Mon Feb 26, 2007 5:49 pm    Post subject: Vonage Completely Down Reply with quote Back to top

Just called customer service and they told me they cant even get into anyones accounts. ****?
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roscopco
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Posts: 1326

PostPosted: Mon Feb 26, 2007 7:27 pm    Post subject: I have access Reply with quote Back to top

I just tried to get access to my online account and no problem here
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mjstraw
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Joined: Feb 14, 2007
Posts: 187

PostPosted: Mon Feb 26, 2007 7:34 pm    Post subject: Reply with quote Back to top

Could just be connectivity problems to India :-)

Mark
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dolphinjr0
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Joined: Jul 18, 2006
Posts: 41
Location: Anderson, Indiana

PostPosted: Mon Feb 26, 2007 8:02 pm    Post subject: re: Reply with quote Back to top

Our call centers take Verizon and Vonage calls. Most call centers have been down due to a virus on all networks.
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mjstraw
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Posts: 187

PostPosted: Mon Feb 26, 2007 8:06 pm    Post subject: Reply with quote Back to top

"virus on all networks" - I do networking for a living and have no idea what that means.

Probably something you were told to say to customers, most of whom would think it sounded reasonable.

Mark
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gmchenry
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Vonage Forum Junior


Joined: Aug 26, 2006
Posts: 35

PostPosted: Tue Feb 27, 2007 4:33 pm    Post subject: Reply with quote Back to top

FWIW, I just logged into my account and got the following;
Quote:
Call Activity information is temporarily unavailable. This information should be available shortly. We apologize for any inconvenience and thank you for your patience.
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dolphinjr0
Full Forum Member
Full Forum Member


Joined: Jul 18, 2006
Posts: 41
Location: Anderson, Indiana

PostPosted: Tue Feb 27, 2007 6:04 pm    Post subject: Re Reply with quote Back to top

We have what is called a switch for the phones to monitor all inbound and outbound calls. Most call centers had the virus which caused the switch (phones) to shut down and make no outbound or receive inbound calls. For the centers that were not affected, all customer's calls were being directed to one call center that was not affected which resulted us to get basic info and add the customer to the call back data base to call them back when all tools were back up and running. It was not something that we were told. Here in the US, our call centers are trained to tell the truth not like foreign call centers. I would know more than you because I am sure you do not work for this company. Thank you very much!
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outrun
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Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Wed Feb 28, 2007 2:42 pm    Post subject: Re: Re Reply with quote Back to top

It appears you corrected yourself from saying the "network" has a virus to the "switch" has a virus.

You're welcome.

-Craig


dolphinjr0 wrote:
We have what is called a switch for the phones to monitor all inbound and outbound calls. Most call centers had the virus which caused the switch (phones) to shut down and make no outbound or receive inbound calls. For the centers that were not affected, all customer's calls were being directed to one call center that was not affected which resulted us to get basic info and add the customer to the call back data base to call them back when all tools were back up and running. It was not something that we were told. Here in the US, our call centers are trained to tell the truth not like foreign call centers. I would know more than you because I am sure you do not work for this company. Thank you very much!

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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mjstraw
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Joined: Feb 14, 2007
Posts: 187

PostPosted: Wed Feb 28, 2007 3:10 pm    Post subject: Reply with quote Back to top

All I've ever gotten was foreign call centers.

What number do you call to get a US one?

Mark
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jcovert
Vonage Forum Master
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Joined: Jan 11, 2007
Posts: 153

PostPosted: Sat Mar 03, 2007 11:53 am    Post subject: Reply with quote Back to top

gmchenry commented on the message:
Quote:
Call Activity information is temporarily unavailable. This information should be available shortly. We apologize for any inconvenience and thank you for your patience.

I've been seeing that a lot, but all you have to do is go to another page and then back to the Dashboard and your call activity is there.

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