Vonage Completely Down

Posts: 5 · New Forum Member Joined: Apr 28, 2005 Posts: 5

Just called customer service and they told me they cant even get into anyones accounts. ****?

Posts: 1320 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1320

I just tried to get access to my online account and no problem here

Posts: 187 · Vonage Forum Master Joined: Feb 14, 2007 Posts: 187

Could just be connectivity problems to India :-)

Mark

Posts: 41 · Posted: Mon Feb 26, 2007 8:02 pm Post subject: re:

Our call centers take Verizon and Vonage calls. Most call centers have been down due to a virus on all networks.

Posts: 187 · Vonage Forum Master Joined: Feb 14, 2007 Posts: 187

"virus on all networks" - I do networking for a living and have no idea what that means.

Probably something you were told to say to customers, most of whom would think it sounded reasonable.

Mark

Posts: 35 · Vonage Forum Junior Joined: Aug 26, 2006 Posts: 35

FWIW, I just logged into my account and got the following;

Quote:

Call Activity information is temporarily unavailable. This information should be available shortly. We apologize for any inconvenience and thank you for your patience.

Posts: 41 · Posted: Tue Feb 27, 2007 6:04 pm Post subject: Re

We have what is called a switch for the phones to monitor all inbound and outbound calls. Most call centers had the virus which caused the switch (phones) to shut down and make no outbound or receive inbound calls. For the centers that were not affected, all customer's calls were being directed to one call center that was not affected which resulted us to get basic info and add the customer to the call back data base to call them back when all tools were back up and running. It was not something that we were told. Here in the US, our call centers are trained to tell the truth not like foreign call centers. I would know more than you because I am sure you do not work for this company. Thank you very much!

Posts: 114 · Posted: Wed Feb 28, 2007 2:42 pm Post subject: Re: Re

It appears you corrected yourself from saying the "network" has a virus to the "switch" has a virus.

You're welcome.

-Craig

dolphinjr0 wrote:

We have what is called a switch for the phones to monitor all inbound and outbound calls. Most call centers had the virus which caused the switch (phones) to shut down and make no outbound or receive inbound calls. For the centers that were not affected, all customer's calls were being directed to one call center that was not affected which resulted us to get basic info and add the customer to the call back data base to call them back when all tools were back up and running. It was not something that we were told. Here in the US, our call centers are trained to tell the truth not like foreign call centers. I would know more than you because I am sure you do not work for this company. Thank you very much!

Posts: 187 · Vonage Forum Master Joined: Feb 14, 2007 Posts: 187

All I've ever gotten was foreign call centers.

What number do you call to get a US one?

Mark

Posts: 153 · Vonage Forum Master Joined: Jan 11, 2007 Posts: 153

gmchenry commented on the message:

Quote:

Call Activity information is temporarily unavailable. This information should be available shortly. We apologize for any inconvenience and thank you for your patience.

I've been seeing that a lot, but all you have to do is go to another page and then back to the Dashboard and your call activity is there.