Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robertsax Posted:
Fancy computer
programs and
overpriced
getrichquick
schemes
can’t
compare
...

In The Forum:
Vonage UK
Topic:
Cheap Football Jerseys Online
On Jul 21, 2017 at 22:51:35

Robertsax Posted:
Naturally, the
price of this kind
of place is also
high. Include to
this the truth
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Cheap Hockey Jerseys
On Jul 21, 2017 at 22:50:30

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Second Quarter 2017 Financial Results

Vonage for NetSuite SuiteApp Achieves 'Built for NetSuite' Status

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
techz
New Forum Member
New Forum Member


Joined: Apr 28, 2005
Posts: 5

PostPosted: Mon Feb 26, 2007 5:49 pm    Post subject: Vonage Completely Down Reply with quote Back to top

Just called customer service and they told me they cant even get into anyones accounts. ****?
View user's profile Send private message
roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Mon Feb 26, 2007 7:27 pm    Post subject: I have access Reply with quote Back to top

I just tried to get access to my online account and no problem here
View user's profile Send private message
mjstraw
Vonage Forum Master
Vonage Forum Master


Joined: Feb 14, 2007
Posts: 187

PostPosted: Mon Feb 26, 2007 7:34 pm    Post subject: Reply with quote Back to top

Could just be connectivity problems to India :-)

Mark
View user's profile Send private message
dolphinjr0
Full Forum Member
Full Forum Member


Joined: Jul 18, 2006
Posts: 41
Location: Anderson, Indiana

PostPosted: Mon Feb 26, 2007 8:02 pm    Post subject: re: Reply with quote Back to top

Our call centers take Verizon and Vonage calls. Most call centers have been down due to a virus on all networks.
View user's profile Send private message
mjstraw
Vonage Forum Master
Vonage Forum Master


Joined: Feb 14, 2007
Posts: 187

PostPosted: Mon Feb 26, 2007 8:06 pm    Post subject: Reply with quote Back to top

"virus on all networks" - I do networking for a living and have no idea what that means.

Probably something you were told to say to customers, most of whom would think it sounded reasonable.

Mark
View user's profile Send private message
gmchenry
Vonage Forum Junior
Vonage Forum Junior


Joined: Aug 26, 2006
Posts: 35

PostPosted: Tue Feb 27, 2007 4:33 pm    Post subject: Reply with quote Back to top

FWIW, I just logged into my account and got the following;
Quote:
Call Activity information is temporarily unavailable. This information should be available shortly. We apologize for any inconvenience and thank you for your patience.
View user's profile Send private message
dolphinjr0
Full Forum Member
Full Forum Member


Joined: Jul 18, 2006
Posts: 41
Location: Anderson, Indiana

PostPosted: Tue Feb 27, 2007 6:04 pm    Post subject: Re Reply with quote Back to top

We have what is called a switch for the phones to monitor all inbound and outbound calls. Most call centers had the virus which caused the switch (phones) to shut down and make no outbound or receive inbound calls. For the centers that were not affected, all customer's calls were being directed to one call center that was not affected which resulted us to get basic info and add the customer to the call back data base to call them back when all tools were back up and running. It was not something that we were told. Here in the US, our call centers are trained to tell the truth not like foreign call centers. I would know more than you because I am sure you do not work for this company. Thank you very much!
View user's profile Send private message
outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Wed Feb 28, 2007 2:42 pm    Post subject: Re: Re Reply with quote Back to top

It appears you corrected yourself from saying the "network" has a virus to the "switch" has a virus.

You're welcome.

-Craig


dolphinjr0 wrote:
We have what is called a switch for the phones to monitor all inbound and outbound calls. Most call centers had the virus which caused the switch (phones) to shut down and make no outbound or receive inbound calls. For the centers that were not affected, all customer's calls were being directed to one call center that was not affected which resulted us to get basic info and add the customer to the call back data base to call them back when all tools were back up and running. It was not something that we were told. Here in the US, our call centers are trained to tell the truth not like foreign call centers. I would know more than you because I am sure you do not work for this company. Thank you very much!

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
View user's profile Send private message
mjstraw
Vonage Forum Master
Vonage Forum Master


Joined: Feb 14, 2007
Posts: 187

PostPosted: Wed Feb 28, 2007 3:10 pm    Post subject: Reply with quote Back to top

All I've ever gotten was foreign call centers.

What number do you call to get a US one?

Mark
View user's profile Send private message
jcovert
Vonage Forum Master
Vonage Forum Master


Joined: Jan 11, 2007
Posts: 153

PostPosted: Sat Mar 03, 2007 11:53 am    Post subject: Reply with quote Back to top

gmchenry commented on the message:
Quote:
Call Activity information is temporarily unavailable. This information should be available shortly. We apologize for any inconvenience and thank you for your patience.

I've been seeing that a lot, but all you have to do is go to another page and then back to the Dashboard and your call activity is there.

_________________
Vonage customer since October 2002
digium Certified Asterisk Professional
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 1
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.38 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum