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Bozicfg
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Joined: Dec 18, 2006
Posts: 30

PostPosted: Mon Feb 26, 2007 2:26 pm    Post subject: Sporadic quality and technical issues with Vonage Reply with quote Back to top

Lately - our service has been very poor with Vonage. It didn't start out that way when we switched over at the end of Dec. but now.....almost every week there seems to be an issue or whatever affecting calls, quality, etc.
What is going on!? We are paying for a service, when that service is interupted, why are we paying for that down time and yes....when a person says they can't hear you or they are catching every 3rd word or something, that is still considered down time in my book since the call cannot be completed.
Soon, the inconvenience will outwiegh the costs and people will switch to someone else.
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webshane
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Joined: Jun 15, 2006
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PostPosted: Mon Feb 26, 2007 3:12 pm    Post subject: Poor Voice Quality Reply with quote Back to top

At nitetime the speed of our ISP can drop to as low as 175kbps. Vonage becomes utterly useless at that point. I have tried the low bandwidth setting and it seems to make no difference. What can be done? I have had to order back my land line ..
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mjstraw
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Posts: 187

PostPosted: Mon Feb 26, 2007 3:51 pm    Post subject: Reply with quote Back to top

Change ISPs or complain to your current one?

Mark
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Bozicfg
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Posts: 30

PostPosted: Mon Feb 26, 2007 4:00 pm    Post subject: poor service Reply with quote Back to top

For Webshane, that may be an issue if your ISP is that slow at nighttime, than it would affect your phone. I would check with them, but I was trying to single out any particular issue to troubleshoot. I was basically saying that Vonage in general has provided subpar service in the past month not relating to any particular users ISP issue or equipment, etc. I've had issues this month where phone calls were being forwarded as I have my settings do that when the system is down. Well, that happened twice, one time when I actually called them on it - they indicated there was nothing wrong with the service, but yet I was able to make outgoing calls, but incoming couldn't get through? Come on....if it was my ISP, how could I make outgoing calls just fine. Currently, they are experiencing quality sound issues and are working on it. They don't provide any ETA or what the issue that is causing it but yet......we sit and pay them.....for what?
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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