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jbc42
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Joined: Oct 12, 2005
Posts: 3

PostPosted: Mon Feb 26, 2007 12:02 pm    Post subject: Anyone else had Royal Mail lose a returned router? Reply with quote Back to top

I recently had to return a Vonage router as it had some problems. When the new one turned up, I followed the instructions and packed up my old router, the RMA details, and put it in the plastic bag provided. I put the label on the bag (a plain second class postal label) and mailed it at the Post Office. Being aware the Royal Mail loses stuff I got a postal confirmation.

A couple of weeks later I get billled £68 for the new router, and Vonage customer service tells me I didn't return the router. I say I did, and I have proof I mailed it. They say "what is the tracking number?". Now, since there was no tracking on the package, and it was a plain postal label I say "there was no tracking".... apparently they don't believe me...

Anyone else ended up in this situation?
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jons2007
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Joined: Feb 27, 2007
Posts: 2

PostPosted: Tue Feb 27, 2007 11:01 am    Post subject: Lost Mail Reply with quote Back to top

Hello,

I sent back a V phone as my first one was faulty, and then a month later i got billing £28 for it. When i called up they said they had never received it as if they did it would have been put back on the system.

I sent it recorded post, and when i checked the royal mail web site it was delivered and signed for the day after posting!

So i gave them this information and they refunded the charges.

ALWAYS send recorded delivery, or atleast get a proof of posting.

My advice is give them another call and don't stand for none of it. Just go up the chain of command a few times, you'll soon get it sorted.
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